Chase Bank

I had pretty much a carbon copy experience of the Flatbush branch as the previous review by Danny B.
On my visit myself and other customers made complaints to the abundant staff (who were not working the counters) about the situation. The young lady I spoke to first ignored me then eventually, displaying the mental alacrity of a lump of wood, informed her manager that the natives were getting restless. Said manager promptly disappeared from his office…
This branch, and by extension this bank, does not respect it’s customers and appears to be wilfully mismanaged. It would be hard to create a clusterfuck like the lack of service in this place by accident.
PS I rang chase customer service and made a complaint about my visit to this branch, It was followed up a few days later by a nice phone call from customer service who informed me that the branch manager would be calling me about my complaint, never heard from him…

Banking at the NYC Brooklyn Flatbush branch has become a joke! 30 minutes in line to see a teller. why have only 2 tellers for 30+ customers?
Chase at one point had 4 tellers behind the glass helping customers with their account but have since removed 2 of those staff to no longer help customers directly but now instruct them how to use NEW SMART ATMs located inside the bank. To add to the craziness they still have a business line so that cuts the number of tellers that deal with «normal accounts» down to ONE TELLER!!!
One teller for business
One teller for «Normal Accounts»
TWO tellers walking the floor instructing people how to use New Smart ATMs
If you need to do any business at this branch expect to wait at least 30 minutes to speak to a teller with access to your account. Unless you want to withdraw/​deposit money from a ATM.
And to add another kick in the butt when you speak to the staff and management abut the line they will literally shrug their shoulders!!!