Childs Play Kids Salon

Went there at 9:45AM per their IG saying they opened at 10. Got there to see 15 kids already there. Some half way done with getting their hair braided and others waiting. Called them at 2pm the owner said there are still 15 ppl ahead. Called back at 4PM she said come in at 6PM. At 9:30PM my child was still sitting there. They washed her hair but didn’t start braiding it. When I asked the owner about the wait she said she didn’t know there would be a wait and what do I want her to do? How do you tell a parent to come at a certain time but still have a child sitting there for 3+ hours? On top of that, how do you get an attitude with parents for being rightfully upset? You just don’t have kids sitting waiting, adults can do that but not kids. They play favoritism at this salon and it’s disgusting. To advertise opening hours then give a selected few an earlier option to come in… what’s that about? Don’t take your kids to this place!!!

They definitely do a nice job that’s one thing for sure, I never got any attitude from the owner as previous ratings mentioned. She seems professional to me and does her part. A better appointment system would b great during holiday seasons. But overall service is good.

I get my daughters hair done every other month here and it is true that the stylists do a good job. The problem is with how everything is coordinated which ties into poor customer service. They do call you when you name is close to being on the list they but Desperately need a better appointment system (–1 star)
The owner has always been professional with me, I guess because I am always early because I know the system. I am usually 1,2 or 3 on Saturdays. It’s not all the time I want to go through all of that though.
It’s the rude stylist that are the main issue. They have inappropriate convos and sometimes they talk about customers in front of others (–1 star)

I live one block away and would rather take my kids a drive away to Destiny Kids on Nostrand and Atlantic.
The owner of this place believes she is the cat’s meow and it’s reflected in her diva attitude. I am not surprised her workers are the way they are. Just rude with a nasty attitude especially when you speak up. I stopped coming here forever ago. I refuse to support an establishment like this one when there are better places that offer much better service.

1. Owners attitude is just rude/​Diva
2. The wait time horrible
3. Hair braiding skills are amazing

I think the owner has done a great job of selecting braiders who have the same level of capabilities. Professionalism, salon etiquette and customer service were not a part of training for the stylists however. I have always been satisfied with my child’s hair and tend to stick with the same stylist but some of them I would avoid just because of their attitudes. When the owner is there, they are quiet but as soon as she leaves it’s another story.
…visited again and had a pretty bad experience with customer service. I spoke up about it and they decided to discuss my specific concerns while my child was in the chair and I had stepped out. I left a review on fb and they responded saying I was lying and that I had done something to warrant what happened. we will never return. I’ll check out Bliss as recommended by other dissatisfied customers of theirs.

wooooorrrrssseeeee customer service ive ever experienced!!! the workers are the most unprofessional and nasty women ive ever had the misfortune of meeting! the owner has clearly taken up the wrong profession involving kids as i personally saw her walking around the shop yelling at peoples kids like she was cruella deville! their system for taken customers by adding them «the list» means absolutely nothing if one of their friends come in because they’ll be seen before you even if you’re at the top. they have no regard for peoples time or feelings i will never give this place my money or time again. just a room full of witches around innocent kids!!!

HORRIBLE, RUDE, MONEY HUNGRY!!! They should not be able to deal with children! Hairstyles are nice but not nice enough for the disgusting customer service here!!! They have no respect for time and they play favoritism with «the list.» If you need your child’s hair done, go to Destinys Hair Salon, not only is it cleaner but the staff is kid friendly AND they take appointments. This place will never get my money again!

Do I have to leave a star? If I don’t have to I won’t. Like I don’t know where to begin. This place is soooo UNPROFESSIONAL! We came in the shop with no one to greet us then finally after waiting an hour and a half we were told there would be a wait and they will call when they are ready. After three hours they finally called and said in an hour. Of course I don’t have all day to wait I took my daughter somewhere else. After an hour and half of waiting she called to say come now. I told her that I’m not coming I took her somewhere else. This chick has the nerve to suck her teeth and then say well you could have told me when I called you the first time and then hung up. I don’t know who the manager is but she/​he needs to revamp her rude ass employees.

Poor service and a complete disregard for their core clientele; which are children. My daughter’s stylist was fantastic with her. Some of the other stylists are a tad more ratchet than I’d like to be around. Based on the subject matter of their conversations ratchet is about the only word I could come up to describe them. I’ve had my 3 yo go to this salon on 5 different occasions. Disregard what you see with your eyes. Two people may be waiting in the salon but there are 10 names written in a book. The owner and/​or receptionist allows phantom people to get placed on the list simply by phoning in… But there are no appointments. Yeah ok. The third visit Law and Order was playing on the TV and Hot 97 playing on the radio. I do not allow my child to watch or listen to either. Again I turned a blind eye. The fourth visit the first stylist with the mole was seriously so rude it threw me for a loop. On the fifth and final visit I am told there is 1 person ahead of me. Not a problem. The owner walks in. Shortly after hip hop starts playing in the speakers. Upon the return of the owner to the front of the salon I get her attention and say, you know I thought it was an anomaly the last time I was here and Hot 97 was playing. She said we do not listen to HOT 97 here. This is Power 105. Right (Trey Song’s Oh Nana is currently playing) So I ask, do you think this is appropriate at a children’s salon. She shrugs it off and says she doesn’t think there is anything wrong with it. LADY KNOW YOUR CLIENTELE!!! I took my daughter’s hand. Left. Went 2 blocks away and for $ 25 less had a noise free, ratchet free, experience elsewhere.

After speaking with a close friend who strongly endorses the benefit of supporting black owned businesses I decided to give it another go! On February 1, 2014 approximately 9:10am I returned to Child’s Play Kids Salon accompanied by my niece and sister (who was never informed of my experience). Upon arrival, I observed Sabrina present along with (3) other stylist. My sister was assisted by a stylist who logged both my niece and daughter’s name in the book during which time Sabrina was assisting another customer. I observed the television was tuned into the children’s station and there was no inappropriate music playing. I waited in my vehicle which was parked directly outside of the salon.
At approximately 10:30am my daughter reported to the car saying «The lady right there (pointing) asked me to tell you to come inside.» As I entered the salon my sister said «I think she’s the owner (gesturing the unidentified woman). She’s said she needs to speak with you.» The unidentified woman walked toward me and said «can I speak with you» simultaneously turning away then walking toward the rear of the salon as I followed. She stopped in the center of the floor while still standing in the shop (stylist and children inches away) and said verbatim «I heard the last time you said some negative things and for that your daughter’s hair won’t get done.» I replied «did you read my written review on Unilocal which provides a detailed explanation of my experience though she denied saying «No I don’t read reviews «. I informed her that my reports weren’t negative but all truth. I continued saying «I would imagine that the truth may come across negative especially since it’s a real and legitimate concern, your position is clear!» Following our 10 second dialogue I informed my sister that my daughter will not get her hair done by Sabrina at the owners request. I observe the owner inform Sabrina that she does not have to do my daughter’s hair. I encouraged my sister to meet me in the car then departed the salon. My sister was totally uncomfortable as she had no idea why this was going on.
It all became very clear to me at that moment. The staff/​stylist are unprofessional as they are being led by a business owner who doesn’t understand the protocol for operating a successful business. Not once did she inquire about the events which occurred on January 5^th in her absence or apologize for the disrespect exhibited by her staff. This business owner will not prosper or grow as she is not open to constructive criticism. She is not interested in accepting advice which would ultimately advance her business. Her approach and delivery is indicative of her preference to hold onto her disgruntle, unprofessional staff rather than consumers with standards! You will be attracted to this business if you’re weak, complacent with convenience, don’t mind being mistreated and afraid to voice your concerns. I’m glad she understood that her staff would be reported and their inappropriate behavior exposed. This woman is comfortable allowing her staff to mistreat customers, expect customers to tolerate their rude behavior while refraining from sharing their (customers) experience! This is unacceptable.
Fortunately, I too endorse supporting black owned businesses which is why I welcomed my first experience at «BLISS Kids Hair Salon.» The experience was great and normal! The staff were soft spoken, professional, acknowledged that the children were present and said «Thank You For Your Business» as I departed. Now, this is NORMAL treatment a customer should receive after contributing their time and money on one’s business. Spend your time and money where it’s deserved and appreciated! BLISS is highly recommended… Finished just in time for my daughter to make it to ASL class :-)

It really bothers me to have to give this review but honestly I think it’s about time someone spoke up about the LACK of professionalism, courtesy and let’s not forget customer service!!! Seriously, they tell you it’s best to have your name on the list, you comply to their regulations and yet you still are waiting for hours (yes hours as in 5 or more) just for them to pick and choose who they feel should go next! Out of respect for people’s time, they are not even courteous enough to give you an estimate of time (all they say is we will call you when ready, which by the way always seems like an eternity!!!). I am not going to be spiteful but I will be honest, yes they do a good job but let’s be real your a kiddie salon yet you have kids (who parents drop them off and leave, which by the way I have watched and think it’s beyond sad the way some of these «braiders» treat these little girls just rude and are very aggressive!) sitting around impatiently all day long! After too much of the foolery and hearing complaints from other moms constantly, I have decided to take my business elsewhere (Bliss kids salon on church and 52^nd) and I must say I am more than happy with my wait time (less than 1 hour, I actually put my daughters name on the list while I was waiting at child’s play when they called to tell she was ready I still had 9 ppl in front of me, smh), their professionalism, quality of work and PRICES!!! Bye bye child’s play helllllo Bliss!!!
Signed,
Supporter of Professionally Operated and Black Owned Businesses

As a newbie I have nothing but good things to say. I arrived early on a Sunday morning and my daughter was number 2. Child’s Play is clean and bright. My daughter was in heaven. Her stylist did a great job and was very professional. I plan to be there once a month.

Well I went back. I arrived around 3p and the owner advised me that it’s best to have my name on a list. I wasn’t aware but I complied. She said she will call me when they get to her name. They called but it was 11pm… uhhmmm ok. I told them that I would try again tomorrow, it was too late. Tried again the following day. Arrived at 12:30p and got on the list. Two hours later, I said to call me when they are ready.
Thank God I decided to ask someone else to do it because they called at 7p!

I know if your a parent that doesnt do well with your daughter’s hair that your at their beck and call but I believe in service. The customer service is just not there. You accept how your treated and the wait time is just too ridiculous, especially if your a newbie. The hair comes out nice but there has to be other braiders in the world.