Disco Bath

Please see owner’s comments and then my review of MANHATTAN LIGHTS for what I think proper customer service is.
I bought many beautiful items at Disco Bath from salesman/​manager Roman– shower panel, sink, tiles and accessories– and I received a very fair price in my estimation. All items were delivered on time and in good condition. So why the poor review? Because anyone can sell and deliver. But when a company does not stand behind its products, all the rest means nothing. After 4 months my shower panel wouldn’t turn off– water kept running, even in the off position. After a few more tries, it worked. I assumed this to be a fluke. WRONG! The second time it happened, I called Roman, the manager. He told me to disconnect the panel (this requires a plumber @ $ 150) and bring it in (this requires a van). He said that it might take a few days to one week to look at. When I explained that I had only one bathroom and could not do this, he insisted that was the only way. Their site says «We make sure the customer is 100% pleased.» I guess that doesn’t apply to everyone. So I’m left with a shower panel that I have to expect to fool with every once in a while to get it to turn off. All this for $ 500– and I spent a lot more there than that. This is not what I call service-​oriented. After my incident, a neighbor said they had the same problem with the same store.