Duane Reade

This location has Walk-​In physician services which I think is pretty cool. I needed a PPD test for my job. Some of my colleagues had mentioned that they went to walk in physicians since sometimes getting an appointment at a doctor can take weeks or months. Nevertheless this place definitely met my needs.
The service was professional, attentive, and knowledgable.
As far as the rest of the store it’s just absolutely awesome. I’m assuming that all the other reviews were write «pre-​renovation» because I honestly see nothing wrong with this place. It’s HUGE! 2 floors… the 2^nd floor is where the pharmacy, walk in physician, medicines, and cosmetics are. The 1^st floor has more household items, drinks, and prepared foods. They also make fresh sushi here which I had to try. Believe it or not it was actually very delicious. Overall, this is a lovely store.

The sales associates here are extremely unhelpful and unfriendly. After going for a run and wanting to pay with Apple Pay since I didn’t have my CC Or cash with me, I asked the cashier how I could pay with my phone since I already have Apple Pay. She rudely said she didn’t know, to call my bank, and rolled her eyes at me. I asked if there were specific instructions she can share with me: which app, anything? She said again I needed to call my bank. After futzing around with the Passbook app for 5 mins, I figured out all I needed to do was to press the Touch ID button, and it will prompt you to hold it the CC machine. DUH.
As I paid for my bottle of water with Apple Pay, I told the second cashier that for future, they should tell customers to just pull up the Passbook app if they already have it set up. She said they knew that. Oh, so apparently the first cashier was just giving me a hard time. Great. Thanks for nothing!

I will never ever ever go to this duane reade (or any other location) ever again. I took my prescription there to be filled — without getting into details, i have vertigo and am on medication for it. i drop of the script — they say «20 – 30 minutes» which is way too long since there was no one else there, but fine. I went and got a couple slices and came back. then i got called up to the counter. in a very loud voice i was accused of having expired benefits. apparently the computer says that my insurance ran out in 2010. so i re-​produced my card. they refused to look at it. i pointed to where it was ISSUED in 2011, they refused again to look. so i called my insurance company, who verified my benefits and confirmed i have never had any lapse. they refused to get on the phone with my insurance company and declined to give me their fax number for a written confirmation of my coverage. the pharmacist dialed some duane reade bs number that read back (in computer voice) the same computer error they have on their screen. she dropped the phone receiver on the desk and walked away talking loudly that i was trying to ‘scam’ them. i put my card down and told her to call the ‘pharmacy claims’ number on the back. she refused. so i said i would take my business elsewhere. they would not give me back my prescription. so now for my wasted time and aggravation i have to go back to my doctor to get my script re-​written, and i will go to a pharmacy that doesn’t suck. in the meantime, i am annoyed and dizzy. thanks duane reade. AVOID AVOID AVOID AVOID AVOID!

It has what I need. I can come into grab lotion, shaving cream, deodorant, toilet paper, dryer sheets, detergent, and basically household items. I got there and was wandering around to find what I need. The whole place was being renovated. Things were being reorganized in a fairly neat and logical manner. It helped me a lot with time efficiency. When I was there, the ladies at the cash register were pretty nice to me. Oh and the line was not that long. Maybe 3 people at most, and I was about 10 minutes. That is okay.

I come here since it is the closest one to my job but if it weren’t for that, I would never come back. The staff is inattentive and just plain rude at times. One woman that works here almost seems like she goes out of her way to be unhelpful. Such a shame because I am normally a Duane Reade fan.

One of 3 Duane Reades in a 5 block radius. I rank it 2 amongst the 3, but that really isn’t saying much since they all pretty much suck. The lay out in this one is horrible. And good luck finding a sale associate to assist you.
But it’s a Duane Reade. Same products you’ll find in other ones. I recommend walking over 3 blocks to the one on Jay/​Smith street. That one is 24 hours as well.

This Duane Reade needs to be remodeled and FAST. It would help a lot. I find it small and confusing with items constantly out of stock. I just want my gummy vitamins for the love of Pete!
Note: If you have a Chase bank account, they have an ATM vestibule basically inside the store. I do not belong to Chase so honestly I don’t give a hoot, but I figured many of you do.
Other than that, I got nothing.

Maybe the girls working the pharmacy counter could pause their personal phone calls when people are there to pick up medication? I waited for 15 minutes, hacking and coughing, while they joked and laughed on the phone in Spanish, ignoring the line of three people waiting to pick up prescriptions. Disgusting service! I will never, ever go back.

Take your prescriptions literally anywhere else. Duane Reade was acquired by Walgreens and is currently attempting to integrate into an entirely new system… and they’re doing a very poor job.
I have been back 3 times for the same prescription, and I still don’t have my order filled. Really, Duane Reade?

Duane Reade is one of the only places that carries Purity Organic Lemonade, which is the best lemonade in the world. I was craving it, so I stopped in here, even though I don’t usually frequent this particular Duane Reade.
When I opened the fridge door to get the lemonade, the overwhelming smell of rotten milk came wafting out.
I walked up to the one guy who seemed to work there, and said, «That fridge smells like rotten milk.»
And he said, «I know.»
«I know,» he said.
He didn’t even feign surprise. He said it always smells like that. Good to know. Won’t be going back.

More Duane Reade Haiku:
The line was so long
I see nail polish on sale
I need a Club Card