Duane Reade

I rarely leave negative reviews but this place is AWFUL! The store itself is gross and dirty. Rude, incompetent staff. Ordered photo gifts on-​line (and received a confirmation for) items that they didn’t have the equipment to create. Called to pick them up a few days later and they simply said «oh sorry, we don’t do those here». So they couldn’t create my items & no one bothered to call me and let me know that my order was not going to be processes. Incredibly unhelpful when I called for information.

Clean but always crowded, customer services sucks, no one says «hi», «please», «thank you», nothing, nada, not a word. This particular evening the cashier actually commented, out loud to another cashier that she felt «like a hostage», it was funny, but extremely sad… ma get another job. This location needs more cashiers during peak hours and weekends and some customer soft skills training.

If I could give zero stars, I would. This location is awful.
I took pictures with two underwater disposable cameras while in the Caribbean. I brought them here to be developed on 11÷2÷14. After waiting more than 10 minutes for someone to assist me, an employee took my cameras and information. She said I would receive the prints in a couple weeks because they have to send the film to North Carolina to be processed. I said that’s fine, I’ll call in two weeks.
Two weeks later, I call the main line and ask for Photography. I was put on hold, and after five minutes, I hung up. I called again and I was told to call in the next morning. I called the following morning and they told me their computers were down. I decided calling was not the best plan of action. Since then, I have made random trips to this location trying to get my prints. Each time I have to wait to be assisted and am rushed when I finally get someone’s attention. Each time I am told the computers are down or they can’t find my prints and ask me to come back.
I’m so frustrated and disappointed. Thanks for losing my memories, Duane Reade.

What can I say? It’s a Duane Reade. #shrug
From what I gather, this is the same DR from across the street but this location (maybe because it’s newer) seems better and more convenient.
There are registers to the rear for those who don’t know and the staff seems a bit more helpful… even though they’re the same people from the old store.
–Cash and credit