Dynasty Tool Rental & Floor Supply Mibs-USA

Horrible Horrible Horrible. {ADDRESS IS 1059 BY THE WAY NOT 1051} I get out the store at 5pm with a 24hour vibrator floor sander rental and the smaller handheld one for the corners, although my ticket stated rental started at 4:30pm. I go straight home and sand for 2 and a half hours in one room. Woke up at 9am and continued sanding, by 11am, the vibrator floor sander handle is in my hand but no longer attached to the machine which almost caused me to lose control of the machine. I call immediately not wanting to lose time on my rental. I was first told that I unfortunately, since it was damaged outside the store deemed me to be liable. Although he didnt yet hear how it happened or seen it. After getting upset, i was then told to come down right away and there they would determine who’s responsible. I go there with floor sand on my clothes rushing out. When I arrive, the man in the back who shows you how to use the machine knew the previous day I wanted stain and high gloss. We spent an additional half hour picking out the color and the gloss since he also suggested I buy rags and another sponge to put down the high gloss. That man now told me to speak with the chunky dark skinned guy that I dealt with on the phone and my transaction from the previous day. He then told me, I have bad news, we will be charging you $ 200 for a damaged handle that the man in the back said was a 20 year old machine mind you. I told them am I super woman to be able to rip and break a metal handle right out of the machine. I told them that handle broke because of rust in the interior from 20 years of being used on a hundred pound machine. I told him if he can give me a scenario on how I could of broke that with no damages or scratches to anything else that was conflicted while in my possession, that I would pay for it, he stood absolutely quiet. I was then told to speak to the Russian owner who was a complete A-​hole, started yelling at me not to tell at him. I told him I’m yelling because I’m mad with perfectly good reason. He told me out of all the time they have been in business this is the first time it came back with the handle broken. I told them how do you have a machine and throughout 20 year of time never replace any parts, of course it was due for its wreckage. Anyone who would have rented this, it would have happened just the same. All I literally did was use the machine which was the purpose of me renting and paying. Moral of the story they were going to charge me regardless, although I was about to spend a lot of money on more products. I told then you’re not the only place around and now I’m not buying anything else or ever coming back. You guys are going to love this part. I payed with a check (best thing I could have ever did), as soon as I left I went straight to my bank to cancel and put a block on the check. Now they lost out on the entire rental and supplies I used. Think I’m giving them one cent after how they tried to con me? I took pictures to show my bank which they said was great to have done. Mind you only one of two rooms was actually completed, my big foyer area, hall that leads to the room and living room was not completed unfortunately and will need to rent again but definitely won’t be back there. Another moral of the story, always try to pay by check because as long as it’s not cashed unlike a debit card that is processed immediately, this can save a lot of headaches. By the way, I kept my promise to you people in the store and am not paying just as I said and here is your negative review I promised you guys. Thanx a lot scheming assholes.

I had a very bad experience. I rented a power tool, and when i tried to start it up the power cord fell off in my hand. I brought it back to the store, not only didn’t they refund me my money for the rental, they charged my credit card for the repair of the machine.
Very poor customer service, I would not recommend this store to anyone.

The employees as well as the manager/​owner are really rude. I would never go back to that store again. The way they treated me and my elderly father is unacceptable. They are very unprofessional. I don’t recommend them at all for anything!

Huge selection of wood floors, and that’s pretty much all they have going for them.
My husband and I walked in, thought we were being helped by someone when he asked, «Hi, can I help you?» and once we were through with our reply, he asked us to hold on a moment and proceeded to help a couple in the store.Okay.
So then a Russian man approaches us and asks if he can help us. We go through the explanation once more, and the man reaches for a few samples nearby in quick succession and says, «Like this? Like this? What about this?» We didn’t even have time to digest or answer before he, too, turned to some Russian customers who approached him.
Five minutes later, we’re standing in the middle of the store, samples in hand, whistling and twiddling our thumbs so to speak, ready to buy once our questions were answered. But we’d had enough waiting, and proceeded to Modern Floor Design down the block. MUCH better service there.

Don’t deal with this business. Bunch of crooks giving promises instead of standing behind their words. Will lie to you to get your business and wont be honest with you. Stay away !!!