Edible Arrangements

Placed an order online and came to pick it up about an hour later. It wasnt ready but thats okay — its really busy in here for Mothers Day weekend. The staff has been very attentive and constantly asking if Im being helped. I even got a free strawberry to eat whilewaiting :) Thanks guys!

Just got my edible Arrangement fruit bouquets. The sales person on the phone was very nice and the sale lady was very professional and nice when I went to pick up my order. They ran out of the Teddy bear that came with my order, but they were nice enough to refund me the cost of the bear. Used a groupon voucher for this purchase and was delightfully happy that the value I paid for was honored even though the voucher had expired. Would definitely shop here again. I recommend this store for all your fruit gifting needs.

This is the second time that edible arrangement at this particular location called to tell me that they cannot deliver, when the confirmation on the website went through. i ordered an arrangement at 3:50 when the location clearly states open until 5 pm on their website. the store is literally 5 minutes away from the delivery destination. after i received the confirmation they called 15 minutes later to say it is too late to deliver today. i also had another incident at the same store when i ordered an arrangement for my daughter’s birthday in june. that time i placed an order week in advance, and when i called to check a day before, they had lost the order and took them a long time to find the order and have it fit into their delivery schedule.
never again. too bad because it is a great concept.

If I could give no stars I would. Probably one of the worst managed /​owned franchises I have ever dealt with. They delivered spoiled chocolate covered strawberries as a gift (with mold on them!!) When calling to deal with the issue the people who answer the phone all tell you they cannot help because they are only part time (so basically they are useless other than picking up a phone). Then you end up speaking to the manager who (is also just as useless) makes a ton of BS lack of common sense excuses of why this happens instead of apologizing and immediatly rectifying the situation. She claims at first she can give me 25% off, then it goes up to 50%off.really??? and then when I tell her I want all my money back for sending rotten fruit she claims 50% is the most she is allowed to give without the owner’s permission. I ask to speak to the owner who I am told is coming in the next day and of course he never shows up (I’m assuming this owner is in it for the profits and not the customer service). They never call me back to tell me they are eventually crediting me back all of my money which took a few days to finally do. On top of that they tell me a lie and say oh they shipped out a whole new fresh box of product and when I call back after finding out that was not the case and to provide me with a tracking number they make up another BS excuse and tell me they will call me back when they find it. Never received any call backs… if Edible Arrangements corporate is reading these reviews I recommend shutting down this franchise shop. You have lost a customer and hopefully more after others read this review.

Do not patronize these dishonest people! One of their delivery trucks, in a fit of road rage, rear ended my car at a stop sign because I actually stopped after he had tried to speed by me on a single lane, one way street. After hitting the rear driver side, he took off. i circled the block and got his license number (finding the Edible Arrangements van wasn’t hard) and called the police. After filing an accident report and an insurance report (with said police report) the management at E.A. said that their truck was not involved! Their logo is plastered all over the side of the van! These dishonest people lied to the insurance companies and clearly support their reckless and dangerous, not to mention law-​breaking drivers.

Purchased their Groupon, which forced me to place my order by phone. It took me a long, long time to even get a customer rep on the phone. He was friendly, but pretty incompetent. Aside from putting me on long holds throughout the call, he made a bunch of spelling mistakes (including recipient’s name and my email address). This meant having to call back and going through the same frustrating process again. When they finally corrected my email address and I received the invoice, I found out that they charged me incorrectly (obviously in their favor). This is one Groupon mistake I won’t be making again.

So i had seen people get these edible arangements before, but i had never actually considered getting one.
A friend of mine came down with a nasty flu, and i thought that i might as well give this a go to see if they were real /​how they operated…
Let me tell you, this Edible Arrangements situation sure converted this non-​believe into a heavy proponent!
This place was awesome! The people were very helpful since i was a first-​timer, and it really made my friends day.
I have heard that this place is really great for special occasions — I would definitely recommend Edible Arrangements and I for sure plan on using them again.

I originally used this location because they had a Groupon Now deal. I am so happy I did! Upon ordering I saw the negative reviews and was nervous. I spoke to Marlein, she was so helpful in helping me choose the perfect basket. I had to have the basket by 10 A. M the next day For my daughters Communion party. Not only was the basket ready on time, it was gorgeous! The fruit was very fresh. Everyone loved it. Thank you Sooooo much Marlein!

I ordered an errangment for my mothers birthday. 1. Fruits are not fresh 2. It was delivered 1.5 hours later than what I was first told. 3. Fruits were dipped in dark chocolate and not milk chocolate which I would assume is the standard.

The service here was terrible and a complete waste of money as they ended up delivering the fruit in a day and half even though it was the same area and zipcode. They couldn’t give a range of when it would be delivered on Saturday to the personal mail box business. The PMB closed at 5pm on Saturday and they delivered it just before they closed, so it could not be picked up by the receiver. There was no following up on the order even though they were aware that they closed on at 5pm (they asked for the business number and I gave them the number).
I never got an email or phone call to let me know when it or what time it was delivered, at least there could have been an attempt made to be picked up on that same day.
Also, they initially said that they didn’t take PMB orders and don’t know why they did when I ordered it online. Then she changed it and said it was my fault because I sent it to a PMB.
When I spoke to who I can only guess was the manager or owner, she said that they are not required to send a confirmation of delivery.
Not a required confirmation of delivery when a product is ordered online??? What business runs online orders this way? Isn’t a confirmation of delivery a given for any business that takes orders online??? Even 3 days after I ordered the fruit, the order still read as in-​transit. lol
I will never order from this Edible arrangements store again. The one in downtown Manhattan has outstanding service, this one just does not measure up. They don’t seem very organized.

this has to be one of the worst managed businesses in Brooklyn or America. Five weeks after a loving friend ordered an expensive arrangement for the post-​funeral for the terrible death of my daughter’s fiancée,
this store called us — read us the sympathy card then berated my daughter for not answering her phone — message box full and insisted on delivering a now useless gift to an address where no one lives. They said they could not deliver to our current address. they said they would not refund the order money to the friend — we have no use for the large arrangement now 5 weeks later. The manager argued, shouted and hung up on us twice adding to our grief and sorrow. Horrible woman, horrible store. No concept of customer service — no concept of timely delivery. AVOID THIS STORE!
Wendy Coyle

WARNING!!! WARNING!!! WARNING!!! WARNING!!! If I had a plane I would write this in the sky! DO NOT SHOP or ORDER from this store. I love Edible Arrangements. I’ve sent many baskets all over the country. So yesterday evening I ordered a very simple basket for my little brother who now lives in this area. This morning I get a voice message from this store telling me that they could not fulfill my order. When I returned the call I asked what the problem was. The lady who answers tells me they don’t have that type of basket so they would refund my money. I asked her why couldn’t they either make the basket or something like it and wouldn’t you know it… she became agitated and angry with me. With every question I asked she got even more «straight up ghetto» on me. I tried asking to speak to someone else about my order but she said she was the manager and there was no one else. I asked if there was another store that could complete the order and she said that the other stores were Jewish and they were closed. I was stuck between a rock and a hard «manager». She talked to me like I was a child and when I asked her check her attitude she hung up the phone on me. All the while, I was just trying to compromise and get my order out for my brother’s birthday which was today. The other stores were closed according to her and she HUNG up the phone!!! Needless to say, the other stores were not closed and my order went out from the Forest Hills location. This location told my that they have had complaint about the Lorimer store from other customers. So, you have been warned!!! DO YOURSELF A FAVOR AND CALL THE FOREST HILL STORE… THIS LORIMER LOCATION WILL PUT YOU IN A BAD MOOD!

What horrible customer service (if you can even call it that). My order didn’t make it to the recipient and «Cherish» the «Store Manager» told me I didn’t review their delivery policies thoroughly. — did read enough to know that they were supposed to leave the package with a neighbor but was told that they don’t do that in «crackhead neighborhoods, especially in brooklyn.» I am waiting to see if filing a complaint with customer service will do anything. I wil NEVER use this (or possibly any other) edible arrangements again! Horrible-​i am beyond angry!

Here I am to save the Unilocal rating for this Edible Arrangements.
After donating blood at a local Red Cross, luckily my reward were six free fruits dipped in chocolate at an Edible Arrangements. Overjoyed that I even got a reward, I went the very next day. It was a very simple process and the lady here was glad to help. She told me it would take about 20 minutes if I wanted them now, or I could pick them up at a later date. I chose the 20 minutes and then she gave me a FREE package of pineapples! Yes, I said, FREE! I walked around for 20 minutes on Metropolitan, then walked back in and my strawberries were ready for me.
The lady that worked was very happy and glad to help me. Everything was easy and smooth here at this Edible Arrangements. If I ever am going to need any fruit made in weird arrangements that are edible, then I will sure be back here.

TERRIBLE customer service!!! A relative sent us an arrangement for Christmas (without telling us ahead of time) and we weren’t home when they allegedly attempted to deliver it. I received a message that we had to come pick up the arrangement and when I called to try to sort it out the woman I spoke with was rude and antagonistic and insisted that she had scheduled the pick up time with us (which she hadn’t) and that we would have to come pick it up… insisting that we really don’t live that far so it shouldn’t be hard. On the contrary, we live far enough that I would have to make several transfers and it would cost me at least 2.5 hours to try to make it out there – which I really don’t have the time for. If they had actually called us BEFORE trying to deliver it, there would have been no problem. But as it is, I will never patronize another Edible Arrangements franchise again! Boo!

It’s a shame because not only do I really enjoy the product edible arrangements provides, I like to patronize local businesses. However my Valentines Day order for my grandmother never came and when I tried to complain to the store they told me to shut my mouth. I made 5 phone calls to the corporate office and received a call back 11 day s later from the store owner, who was apologetic. Ill have to think twice before I order from them again, will update you if I do.