Edible Arrangements

Not even deserve a star. Placed an order 2 weeks ahead of Mother’s Day to have it delivered to my mother. My brother and I had called through out the day and no one answer call at this store. This store finally called my mom at 9:00pm (no joke) and said they will deliver at 9:30pm. It’s totally not acceptable for Mother’s Day has already been over and my mom has already went to bed! I have been ordering EA in so many different locations and this one surely gained the worst customer service. The person who finally called from the store name Jessica is very rude. DO NOT ORDER FROM THIS STORE!

I ordered from this location for Mother’s Day. The fruit basket looked great and tasted even better. My mom received the order at work and she was so happy! Side note: Thank you for being mindful of her work hours and being prompt!

I made an order online to be delivered same day. The store called and said they needed a copy of my ID and that I would need to fax it. When I asked if they could provide an email address, because I didn’t have a fax machine, they said they would call me back and they never did. The order was not delivered and now I missed the date. I AM SO ANGRY! TERRIBLE SERVICE AND DID NOT DELIVER.

I would put «0» stars if it were only possible. My order came not in time and incomplete. The driver was rude enough to ask my eldery neighbor to come downstairs and pick up the order. When I called the store, the manager was yelling at me saying she is dealing with «nasty» customers the whole day. She told me I was a lair (??) and «there is no big deal your teddy bear is missing»…I mean seriously? It was the purpose of my surprise. There is no way they should conduct such a business!!! Please save your nerves and time and stay away!

This store sucks balls! Very ratchet and disrespectful! Never will I ever order from these unprofessional toddlers again! Don’t waste your money, horrible customer service!

They gave me moldy strawberries are you fkn kidding me ?! I called to make a complaint and they basically let me know it’s no longer their responsibility 2 hrs after it has left the store.

I put in my online order and less then 5 minutes later the store manager contacted me stating her kitchen was a little behind. She asked if I would pick up my order a half hour later than planned. My response «No problem.»
I arrived at the store at 1:45. My order, according to the manager would’ve been ready by 1:30. I gave them an additional fifteen minutes since they were behind.
Upon entering the store the manager informed me that it would still be a little wait. She goes into the kitchen and myself and my coworker stand by the door to listen to their conversation (yes we were eavesdropping). I overheard the worker tell another worker in Spanish they didn’t even start my order. The manager asked her how much longer and she said 15 fifteen. By now I was visibly upset. I was on my lunch break and really didn’t have spare time to sit around. The manager then came out and said my order would be ready in 5 minutes (completely different from what I’d just overheard). She offered to throw in a free balloon for our wait.
Manager: «What kind of balloon would you like?»
Me: «You got something that says ‘We’re sorry about the dead person in your life’?» (full of sarcasm). I just shook my head. Obviously the manager didn’t go over my order or the note attached that said «Our deepest sympathy in the passing of your loved one.» I had clearly ordered a sympathy edible arrangement.
Side note: Do they even make balloons for deaths (I’ve never seen anyone come to a funeral with balloons)?!
She offered to throw in a free card and in about 5 minutes my order was ready.
Overall: The person was pleased with her gift and the free card helped out a lot. I might return.

If I could give them no stars I would. I ordered a birthday arrangement to be delivered to my mother at work. Since she is a generous lady before she could even taste some fruit she passed around the arrangement so her customers could taste. Not only were the fruit sour but most of the fruit was inedible (defeating the purpose –isn’t it). Now after the disappointment from Mother and her customers, I called the store to log a complaint. The initial worker was sympathetic and told me that the fruit used in the batch of orders that was just completed were not so good and someone else also complained. He said he was going to call his manager so she can process the refund and the driver will come back and pick up the leftover arrangement. When the manager called me back and said no refund because your mom ate the arrangement, told her come back cause most of the fruit was in the trash can. She was rude and started yelling on the phone. I decided to call corporate and complain about the store. After letting them know that I would be calling the better business bureau and posting on various forums about the horrible business practices did they even consider refunding my money. Smh. 10 minutes later I was called back and told the refund should show in my account in 2 days.
The staff needs to be trained to handle customer complaints. The relationship aspect between customer and management is important in the business world. To insult someone’s mother is the sure fire way to earn a bad reputation. I will never order from them again and I surely make sure to tell everyone I know about my unpleasant experience.

I ordered a fruit bouquet for Valentine’s Day. Not only was it not delivered, I wasn’t even notified that it wouldn’t be delivered. When I spoke with someone in the store the next day, her explanation was that «things were so crazy» they just couldn’t get all of the orders out. Of course it was crazy. It was Valentine’s Day. Stores like this are useless if they can’t deliver when it counts.