Empire Rent A Car

First thing: The car was absolutely filthy and in need of a serious car wash both exterior and interior, I didn’t even want to sit in the car. The car needed some serious repairs. The heat wasn’t working and the defroster wasn’t working either so the windows kept fogging. My boyfriend had to drive the car with the windows cracked in 20 degree weather. When he would signal, the lights inside the car would turn on each time. The lady in the office prompted us to return the car 9:30 am the next day because a snow storm was coming. We came to return the car once they opened (8am) and no one showed up. we waited for about 2 hours and still no one (they had 3 contact numbers for us and no one even had the common courtesy to call and say they were not coming). I decided to call the main office and they themselves didn’t know what was going on they told us they should be there. We ended up parking the car and dropping the keys in the drop box. The rental place didn’t open until 2 days later. I was told i would only be charged for a day which was true but they charged a recovery fee for 3days when we returned the car ON TIME.
I will commend them for trying to make things right after our bad experience. The head manager called me to refund my money and also gave me a credit for 1 day free car rental. She also made it a point to tell me that their customers are priority to them. While the Brooklyn location disappointed me I cannot speak for the other Empire rent a car locations.

We had a very bad experience with this company. Very disappointed. First of all, van was supper dirty, dashboard, windows, steering wheel. For many years we have been renting vehicles from other companies and they all were supper clean. We needed to stop at car wash before go. Its just terrible. Are you trying to save $ 10 on car wash?
Maria is not stable with her prices, one day she gives one price, next day she gives the other price, its not because we traveling to far and it adds extra mileage and she needs to charge more, I just wanted to get smaller car and prices were different from those that she gave me yesterday.
I will never use this company again.

Me and my girlfriend planned to make a weekend getaway and decided to go with empire because it was conveniently off the L train and had cheap rates.
When we arrived Saturday morning the car wasn’t even at the agency. The rental representative didn’t even know we had made and guarantee’d the reservation three days earlier. When she finally did find our reservation she had to call an empire in queens to have a car sent over. We were supposed to pickup at 8:30am but didn’t leave empire’s parking lot until 10am. I’m astounded they didn’t even offer a discount for the trouble.
The car came and we were given a decent car except for the fact the seats were stained and dirty…
Then we came to drop the car off before opening on Monday morning and they hadn’t left the gate open for us to securely put the car in like had been originally promised to us.
I’ll never ever rent a car from here again and I hope you don’t either.