Extra Space Storage

My husband and I used this storage space for about two years after we got engaged and moved in together. Every time we came here, we were able to park our car inside their lot. Maybe we got lucky because usually there was only one spot left. Just about every employee we dealt with was nice and helpful except for one guy. Their hours are pretty convenient too. The price of our space did go up once or twice over the two years we had our things in there but still we’re glad we had a safe and clean space to keep our stuff.

Nice service nice people and nice place! People need such place.

I am recommended these place 100% the employers are very understanding and help full Rich and Patrika help me to find big unit We move from two bedrooms apartment to one bedroom and it was only hope for storage to put everything what not feet to apartment. I get real help with move
Rich and Patrika they very professional and friendly and it was great experience and good deal money wise.

Char, the manager on duty, was tremendously helpful, going above and beyond the call to make our recent signup and move in as easy as it could be.
As for the facility, as many have said here, it’s very clean and bright. We looked at several size options for our situation and were never pushed into something we didn’t want. In fact, we ended up with slightly smaller than I thought we’d need.
My complaint is that they raise their rates constantly. The moving and storage businesses are both famous for holding your stuff hostage. This is why.

I’m renting space from Extra Space in Bay Ridge for a second time. The person at the front desk was very friendly. I reserved the space online. I got the «half month off» for the first month, but by the time I paid the one-​time setup fee, my first payment was only slightly less than a full month’s rent. You are also required to pay for insurance, which ended up being $ 10 more per month (though you could pay more for more better coverage.) All in all, the service is good, the space is clean, and the prices are comparable or cheaper than other self-​storage places. If they hadn’t asked for a one-​time setup fee and insurance, or at least stated that those would be required when reserving online, I would have given 5 stars.

A) the building is really clean. No idea what other people are complaining about. Everything look freshly painted, and the halls couldn’t have been cleaner. I’ve rented a lot of storage units over the years, and this was perhaps the cleanest I’ve ever seen.
B) I’ve used this company in the past, but in a different city. When I came in to open a new space here, they had everything on file and made it very easy for me to sign up.
C) Charlene, the assistant manager who worked with me, was super! Nice, knowledgeable, clear about all the fees and insurance rules and so on.
D) ALL storage places raise the fees from time to time. It’s a drag, but get used to it.
E) Read carefully before you rent: there are special prices for walk-​up units, but the website is very clear about that.
F) Yes, they have draconian rules about missed payments and lock-​clippings and auctions and so on, but so does everybody else. The industry is regulated by NY State. Nobody cares about your problems in this business — if you don’t want to see your stuff on Storage Wars, pay your bill on time!

I overlooked the monthly for 2 months and I have to say they still treated me like a rock star when I walked in! It was nice to know that my stuff was not sold at auction. They called me and I never got the call for some reason. They waited until I came in. They were so nice to me. As if they really did not want to sell my stuff on me. I really love doing business with them. It’s expensive but its worth it. Great team!!!

Use at your own risk, and make sure you are insured.
My lock was clipped and a family heirloom was stolen out of my space after only a month of storage. I don’t think it holds much monetary value, but the sentimental value is immeasurable. I would go into further detail, but I’d rather save that for the police report.

If I could give this place a zero stars, I would. I finally moved all my stuff out of this place, and thank G-​d, I will never have to go back.
They scammed me out of almost a whole months rent and they act as dumb as a rock at the front desk. Out of pure frustration, I paid almost a whole additional month. The girl at the front desk hadn’t even heard of the word «pro-​rate» before. I wrote into the Customer Service on the website but no one ever got back to me.
Please don’t give this place your money. See the review by Alison W. This was almost my identical experience except mine was a 2^nd floor walk up.

I had a bad experience with Extra Space Storage as well. For one thing, the storage-​access hours are very limited (it is only open until 7pm on weeknights), which is particularly annoying as the place is a bit far out, in Bay Ridge. I signed up for my storage unit online. When I arrived with my stuff to put in storage, I was told that the space I’d reserved was a 5^th-​floor walk up. Having little time and no help moving, I grudgingly upgraded to a space with elevator access for about $ 15/​month more than my previous space. After I’d started moving in, I was also told that my new space didn’t include the free month that I’d received with my online signup. I kept the space as I didn’t see another option at the time. My experience with Extra Space was manipulative and completely aggravating. Once I move out I will not use them again.