Eyeglass Direct.Com

If I could give zero stars I would. DO NOT DO BUSINESS WITH THIS COMPANY. Once they have your money, communication regarding the status of and the shipping of your order screeches to a halt. I had to email them four times and then call them to get shipment tracking information for my order. The owner, Mr. RUDE, insisted that an email was sent 7 times, to me, with the tracking info, however all that I was receiving was emails (five total) stating that «Tracking information would be sent shortly.» About an hour after I called and got the tracking number, I got an email from the company with the tracking number, imagine that! There are so many other companies that make eyeglasses, pick one of them. Do not waste your time on Eyeglass Direct. (Be sure to Unilocal the company first; I regret that I didn’t do that with Eyeglass Direct! I won’t make that mistake again.)

This is just one of maybe six occasions I have written an online review. Unfortunately in this case the trigger that prompted my urge to write was poor customer service.
I sent my eyeglasses into this service on January 7 and they arrived at Eyeglassdirect on January 11, at which time I received an email saying the new lenses would be cut and the glasses would be shipped out «shortly». This email was followed by a long period of silence. I check my mailbox on a regular basis and nothing arrived. Finally, on January 24 I wrote the customer service department to ask about the status of my glasses. I have still not received a reply to this email, but the following day I received the news that my glasses had been shipped. I was also told I would receive another email with the tracking information and estimated arrival day. Again, this email was followed by a period of silence. The company did not send any additional information about the shipment, even though they promised to do so. So once again I have had to write to ask about the status of my order, although I doubt anyone will reply.
When someone breaks their glasses it reasonable to assume they need the repairs done quickly and the glasses returned just as quickly. In this case the turnaround time is entirely unreasonable and the customer service is abysmal. Based on this experience I cannot recommend this service and in fact strongly suggest you look elsewhere for new lenses.

Terrible company. They can’t seem to manage to install frames such that they’re actually straight. I gave them three chances, and all three pairs were blatantly crooked (as in, you could tell before you even put them on). Then they refused to refund the order and acted like I was hallucinating.
The owner (Randy) is a clown without a trace of customer service skills. Shop elsewhere!

I have an old pair of frames that are my absolute favorite. I couldn’t find a new pair anywhere so I was searching for a company to replace the lenses with my new prescription.
Yes, they were slow. I think my turn around was about 25 days and I did order them around the holidays so maybe they were busy. But my lenses are awesome! I need them mostly for night driving and glare is a huge problem. I have used
in the past and their anti glare coating smudges very easily. Not these lenses! I can say that these are the highest quality lenses I have ever had and they only cost me $ 70. I agree with another reviewer — if it’s going to take a month, just say that so people know what to expect. But I am very pleased with my lenses.

Don’t use them! It’s been THREE weeks and I still don’t have my frames back. I had to call them over five times to figure out what the status (as my emails were ignored), when I did, the reps would interrupt and talk over me. Shop around and make sure that it’s worth the hassle for you. I will not be using them again.

I have used them in the past and had great results. This time, not so much. I had to send 1 of the 2 pair I sent in back because there was this swirl pattern in the lenses. I called customer service, and the man I spoke with was very apologetic. He said it was from the machine and was supposed to be checked and he would email a return label. So, I sent them the 1^st of December. After a week of not hearing if they received them or not, I checked the tracking on the label, and it had just been delivered. If it were my business, I would have sent a label for the fastest shipping possible to remedy the situation. 2 weeks go by I hear nothing. So I called. No answer. I emailed, no answer. Finally, I got them back in the mail yesterday. Guess what? Swirl pattern is STILL there, and the lenses were dirty. It doesn’t even seem like anyone did anything with them. I am not sending them a 3^rd time. I emailed and asked for my money back. We’ll see what happens. Buyer beware.

It’s not worth the money you save dealing with Eyeglass Direct. In short, I had to send my frames to them twice before they got the rx for my lenses correct, they misplaced my original lenses, and the entire process took 3 and a half months before I had my frames with the correct lenses. My experience explained in a timeline:
Aug 29 — I ordered new rx lenses and nose pads for my current frames
Sept 21 — I send an email to requests an update on my order
Sept 22 — I receive an email saying my order has shipped
Sept 29 — I receive my frames with new lenses (I know immediately a mistake was made with the prescription), the nose pads had not been replaced, and they did not return my old lenses. I email to let them know of these issues and they said: «Hi, We ill issue a refund for the nose pads. We usually send back the old lenses. If you like send back the eyeglasses and we will check them.»
Oct 5 — In regards to my previous lenses they write: «We will look for them. Cant promise we will find them.» In regards to the incorrect rx they write: «Would like to send them back so we can check the Rx.» It took me a few weeks to send them the frames so they could double check their work.
Dec 5 — I send an email asking for an update on my order, no response. About a week after this, I did receive my frames with new lenses and the rx is correct this time around.

Do not use the online service!!.i waited for one than a month and nothing yet I send emails NOTHING then i called they send me a preshipment tracking number that anybody can create online but the order has not been process yet. 10 days later after they send me a tracking number says preshipment order. not process yet. how long do I have to wait for a service that I paid in full already. hopelly I will get my glasses someday. I HOPE SO!

Ordered glasses. Waited and had to call to see where the order was. After waiting on phone over 20 minutes I was told they found them, they would be sent in two days overnight. Two days later called and after another 20 minutes was told they wouldn’t be sent until the next day. I told them to cancel the order. Randy got very angry, raised his voice, told me that they would not refund my money.
I do not appreciate this type of customer service. If Randy had remained calm, expressed some understanding, took the customers view point they might of had a chance to keep the sale. Rudeness reflects the heart of the company. There are other outlets that provide a better customer experience.

I purchased my lenses and frames from
. I decided to have them verify my prescription with my doctor. I received my glasses in about 2.5 weeks. I had a little trouble adjusting to the lenses but they were clear without scratches so they seemed much better than my old pair. My prescription had changed since my last pair of glasses. I was going to take them to my eye doctor to have the prescription checked but then my dad got sick and died and I was not able to go. Six months later my eyes were really bothering me and I went to the eye doctor to have my eyes examined again. She checked the lenses for strength and found they did not match my prescription. The paper work that came back with the glasses had the correct prescription that I had ordered. After my exam the doctor said my eyes had changed again and wrote me a new prescription. I had glasses that cost over $ 700 that were made with the wrong prescription. Obviously I did not return the glasses because I had a new prescription, however when I ordered my new glasses I went with another online retailer with a name similar to
. which sends all of their orders for Essilor lenses out to the Essilor lab. This time I was able to get to the doctor and have the lenses checked for accuracy and this time they were correct.

This review is about their service of fitting new lenses in older frames. I used their service to put in prescription lenses in new frames which I had bought overseas. One of the frames was a sunglass frame while the other was a prescription frame both from the same manufacturer (but diligent followers of frame manufacturing around the world would probably know that 90% of all frames are made in the same factory in Italy). But enough digressing, I wanted prescription lenses in both since I was tired of wearing contacts to wear sunglasses and tired of getting dry –eye etc.
Reading the reviews on Unilocal really didn’t help — most were about botched frame repairs (which I guess is a very subjective thing). In any case, I thought I’d bite the bullet and order them lenses.
And boom — it was totally worth it. The online order process is very easy — shipping costs are on you so factor that in when ordering lenses. The follow up is very thorough — I tracked the order from when I sent it to when it was received. I got an email from the shop as soon as it was received by them anyway. Within around 36 hours or so I got another email saying my frames with lenses had been shipped out — yaay!
When I finally got the frames with the lenses, I was satisfied — the workmanship was perfect, the frames were returned in pristine condition — I also think there were plastic wraps over the lenses — but I can’t remember. All in all, excellent service if you want them to put lenses in your own frames.

I would give 0 stars if I could!
NEVER USE THIS SERVICE!
I sent out a pair of sunglasses, they told me they could have repair them, and they would have looked fine. I paid around 50 $ and waited, they told me it was gonna take around 10 days.
My glasses came after 40 days and they looked horrible. They would have look better if my little daughter would have repaired them! It seemed like someone repair them with a lighter.
I was very pissed off and told them. They said they could have fixed them if I sent them back.
After another 40 – 45 days they said they could do nothing about it, I cant get refund, I asked to speak with supervisor but the customer service guys said he was the supervisor!
So, for my beautiful super expensive glasses there is nothing to do anymore, I regret not having repaired them by myself, or probably brought them to Chinatown would have been better!
DON’T SEND YOUR GLASSES TO REPAIR TO THIS COMPANY!!!

Sent in a pair of vintage sunglasses for repairs and new prescription lenses. The lenses turned out fine. The repairs and customer service were a complete disaster and I would strongly urge you not to give your business to these folks.
On the repairs, I requested four things: 1) resolder a nose pad arm that broke off 2) polish the acetate frames to take out the nicks and scratches 3) reset the frames to a more neutral position (they were totally splayed out wide).
and 4) carefully package my original Ray Ban/​Bausch and Lomb glass sunglasses and return them to me.
On getting the frames back, they had not polished the frames. They didn’t reset the frames either.
My original sunglass lenses – those really high quality ones that are made of actual glass – were thrown in the bottom of the padded mailer. Not even wrapped in bubble wrap or taped together so that they didn’t smash into each other every time the package shifted. I looked on eBay, replacement lenses like the ones that I have sell for $ 75 in new or like new condition. Too bad Eyeglass Direct couldn’t even be bothered to take the most basic precautions to take care of MY things.
Their «repair» of the nose pad arm was a total joke. The replacement was too short, so the frames sat on my nose totally crooked. Instead of looking like a professional repair, the solder marks looked like someone had used their zippo, with black carbon deposits all up and down the two solder joints.
I brought the frames to my local lens crafters, and dealt with a very friendly store manager who winced when he saw the «repairs». He pointed out that for the gold tone of the original parts, Eyeglassdirect had not used 10k solder, nor had they even done touch up paint to try to match the originals. Instead it looked like an 8^th grader with a lighter as mentioned. He also pointed out that they had not properly bent the pad arm to follow the proper contours (this isn’t normal bending, it requires a special pair of pliars). He helped me adjust the frames, and as I put them on my face and applied a very small amount of pressure, the pad arm snapped off. So the repair lasted all of 3 hours.
The Lens Crafters manager offered to fix them for me, but said that I should check to maker sure that I wasn’t voiding any warranty that I had on all the work with Eyeglassdirect.
I got home and sent a polite email explaining all of this and requesting a refund of just the repair portion of my charges – the Rx lenses were fine.
I got an email back from Eyeglassdirect saying, «Lens Crafters broke the frame. We will re fix it at no charge. Please send them back. We will send you a return label.»
I was handling the glasses when they broke, and that wasn’t even the point. The point was that the repairs were totally shoddy and they had ignored ²⁄₃ things that I asked them to do.
I wrote back «Lens Crafters did not break the frame. Thus far Eye Glass Direct bungled the repair and your customer service response, in blaming a competitor, has been even worse. How about a simple apology for a substandard repair?»
Their response was simply a PDF file containing a shipping label to return them.
Everyone should get a chance to recover from an honest mistake. But here they’ve totally botch the repair, refused to accept responsibility, blamed a competitor, and couldn’t even apologize – even if not for the repair, how about my frustration and wasted time?
I hope that gives you some sort of sense of the integrity and ethics of this company and their customer service.
I’ll update this if there’s some sort of miraculous turnaround, but I really do NOT want to trust my $ 300 vintage sunglasses to these people again.

My daughter brought home pink eye from daycare and my eyes were terribly swollen and sore. I was unable to wear my contacts and hadn’t gotten new glasses in over a decade – the one pair I had was less than half the strength I needed. I went to my local «one hour» vision store and was told that with my prescription, they couldn’t make anything onsite; a new pair would take 7 to 10 days at least. I needed glasses immediately – I couldn’t even drive as my old glasses were so bad. I found eyeglass
on google when I searched for «express shipping eyeglasses». I was concerned as other reviewers on Unilocal said their order took a while to get, but eyeglass direct was the only site that claimed to ship so quickly and I was desperate.
So, I took a chance and ordered a pair of plastic frames with extra thin lenses. I selected overnight shipping. The entire order with shipping was $ 99. I placed my order late on Tuesday night, still not expecting to have new glasses within the week. I sent customer service an email on Thursday to check the status of my order. They responded quickly and told me my order was shipping that day. To my astonishment, my new glasses were delivered via USPS on Friday afternoon! I was so happy. The glasses fit well, look good, and most importantly, I can see! Great value, great service, great product.

Day Fourteen.
I got a little impatient and called the local number. The glasses shipped out to me 10 days ago (USPS). I hadn’t received notice that they were shipped so the Customer Service Rep at EyeglassesDirect sent me a tracking number.
The only thing holding this company back from world domination aka 5 stars, is the fact that they partner with USPS for delivery. USPS is a dinosaur. My package went from Brooklyn, NY to Montgomery, AL while in route to Boston, MA. I’m curious to see where USPS sends my glasses next…
In the future I’d pay a little more for shipping (FedEx/​UPS) because it’d still be a good deal.

After getting majorly screwed by my long-​time opticians in Boston (read my review of New England Eye), I was desperately seeking a place that could take the old frames and fit them with my new progressive prescription. Some online research led me to this place, and I am truly sorry I did not find them before.
Eyeglass Direct is like manna from heaven for bespectacled people like me who like to have frames to fit their every mood. Armed with a copy of my prescription and the pupilary distance from my current glasses, I placed an order on line for replacement lenses. I was shocked to learn that replacing the lenses in two frames would cost me less than $ 150 (including anti-​reflective coating), which is a third of what I paid for my Fendi glasses at NEE.
I was still apprehensive to send my frames, because some reviews were not very flattering, but a call from the owner –Randy– helped put me at ease. He wanted to check in some details about my order, and he diligently answered a million questions via email. Confident in their service, I packed up a Dior frame and a Burberry frame and got them back in two weeks. I feel great being able to reuse the old frames, which are in perfect shape, and love having the flexibility to wear a different pair every few days. Better yet, I can see!

Sent my frames to
to have new lenses put in. Frames came back 10 days later with the new lenses installed at a cost that was at least $ 150 less than the quote I got from LensCrafters. No complaints from me.

Last year, I looked into getting new glasses at Lenscrafters, and then a highly rated (on Unilocal) solo optician in Manhattan. Getting the kind of glasses I need (progressives, thin lenses that turn into sunglasses, lots of protection, and frames that will survive me doing things like falling asleep in them) cost from $ 750 to $ 900, and that was not even a great frame. When I learned about the new hi-​def lenses, that made them even more expensive. I read on several sites that Lenscrafters’ hi-​def lenses are not even the «good» ones. A friend told me she had bought glasses online for a very low cost. I found several, and I liked this site. I had read that you need special measurements for hi-​def progressives, however, which the «independent» optometrist at Lenscrafters refused to provide («I will NOT be responsible for that! That’s the job of the optician!»), so I wrote a note to this company. They told me their office is in Brooklyn and to come in, so I biked to the store from Manhattan one Saturday. The woman there told me I was being fed a lot of crap, took a measurement for me, and said that would be all I needed. I found a pair I liked that was similar to my old glasses, but in titanium and with memory (meaning they would spring back into shape when I accidentally roll over them in the middle of the night, which I’ve done more times than I care to remember). The woman told me that the price online is not the same, «maybe $ 20 less,» so I went back home and ordered. I went all out, ordering every option available: Crizal hi-​def Transition progressives, with whatever coatings, smudge and scratch protection, you name it, I could click yes on. The entire price, including taxes, came out to around $ 380! There was an oddity about my prescription, so the next day, a fellow named Randy called me to get clarification. He also told me that I had indeed ordered the best possible lenses, exactly what he’d personally recommend to his own family, ane that they got these lenses direct from the manufacturer. I faxed him a copy of my prescription, he called the doctor at Lenscrafters and straightened it out, and processed my order. When I inquired as to the length of time it would take, he responded «about a week.» Exactly a week later, I received an email that my order was «shipped.» Upon inquiry, this turned out to mean «to Eyeglassdirect» in Brooklyn, via overnight delivery, and then the store would mail me my glasses. I arranged to pick them up rather than wait, which I did on Saturday. To my great relief, the glasses are perfect, exactly what I wanted. I will likely be buying more glasses from them shortly — a single-​lens backup pair and a pair of sunglasses.
I found the service level quite adequate. All my emails were promply answered, and it was clear from speaking to Randy that these are professionals.
If you are patient, not in a hurry, and want to save a ton of money, this is the place for you. If you need glasses today or tomorrow, and don’t mind paying twice as much, then a place like Lenscrafters or Cohen’s will be fine.

Yes, they are cheap –but they ARE cheap!
I have bought many glasses from them for family members. They are slow to supply the glasses. The follow-​up on ‘where are the glasses I paid for over a month ago?’ is grudging at best. They soon get angry when you complain you can’t see out of glasses with peeling anti-​glare!
I have had problems with their anti-​glare coating peeling. Their response– even within the warranty period is unsatisfactory. If you are a few weeks over they will do nothing much for you –even though it is a well known problem.
They are very reluctant to help or even be polite unless you get ‘tough’ with them. I hate having to do that just to get reasonable service.
There must be better choices for Unilocalers.

I’ve been using Eyeglass Direct for about 6 years now and if you want nearly any style of eyeglasses for as low as $ 28, get them here. Their website provides everything you need to order your glasses online, including a PDF download to measure yourself ear to ear, and pupil to pupil, then type in your eye prescription and in about 2 weeks, they arrive at your door.
I highly recommend them and have never had an issue, and my glasses have always fit perfectly.
And if you want those expensive titanium screwless glasses, they have those too for around $ 175 including shipping fees, when elsewhere you pay hundreds of dollars more for the same thing.