H&R Block

I’ve had a terrific experience at this location 3 years in a row. Most recently I worked with Ms. H Cooper — prompt, took lots of time to explain tricky parts of the process to me when I had questions, examined lots of ways to help me maximize my return, eminently professional. I got the biggest return in years. Only reason for 4 starts instead of 5 is that I find them to be expensive… but honestly, I have tricky taxes and appreciated the care she took to secure me a high return.

DO NOT USE HR BLOCK.
every other accountant i have ever used can conveniently email me my tax documents. HR BLOCK has all of your information locked away on their website. I was locked out of my online account and the response was that it will never be fixed and i have to get originals from the office.

The worst tax preparation ever. I got charge $ 242 just w2s. No mortgage, no kids, no nothing extra just W2s. I’ve been going to H&R block for the past 5 years. This location is a scam. Stay away. The most money I ever pay to get my tax file. In fact the total almost triple what I usually pay. IN ANOTHER WORD STAY, STAY AWAY, STAY AWAY. Great I can’t leave zero stars.

I wrote a review for this H&R Block a few months ago and it was conveniently filtered. I am reposting to make sure people understand the scam that is H&R Block:
This was my first visit to H&R Block and my last. Horrible experience. DO NOT GO HERE. I made a 6:30 appointment several days in advance. I showed up for my appointment 10 minutes early and was told to sit and wait, which I expected because I was early. After waiting for nearly 40 minutes, the same person who told me to wait, came out and asked if I had been helped (mind you, there was no receptionist– people kept coming in, not knowing where to go). I explained that SHE told me to sit and wait 40 minutes ago. She went looking for who was supposed to be helping me and came back only to tell me that he had called out sick for the day– actually the past TWO days and NO ONE had called to cancel his appointments because, as I said before, there was NO receptionist (who apparently also just didn’t show up). She apologized and asked me to wait another 10 minutes while she finished up with a client. 30 MINUTES later she said that she could help me. I finally sit down and hand over my paperwork. While flipping through everything she asks, «is this your first time here?» I respond «yes». She says that this is going to be a problem– first time appointments take longer than other appointments and she can’t possibly make the time for me because she has other clients waiting who have appointments with her. I HAD A 6:30 APPOINTMENT nearly an hour ago– I’VE BEEN WAITING. After leaving work early to get to H&R Block on time and waiting for over an hour, I was told to leave and MAKE ANOTHER APPOINTMENT.
I urge you to not go here. Incredibly poorly managed. Completely inept staff. I do not know if all of their branches are this mismanaged, but the Atlantic Avenue branch needs a complete overhaul. It is mind-​boggling that they are still in business.

Absolutely worst experience ever. I came here to get my taxes done because I had worked in two states and had relocated for work, and thus had a complicated return to file. I made an appointment online in advance, and showed up on time. The tax ‘professional’ was running late that day, so after a half hour of waiting, the guy sitting at the front desk decided he would help me because the other guy was going to be a while («having car trouble»). He informed me before we started that he ‘normally doesn’t do returns.’ Great.
After a painful TWO HOURS my return was done. The front desk guy had to ask his coworkers for help on basically every question. The grand total came out to about $ 450. What a scam! Apparently they charge per form, and since I had forms for working in two states I was basically charged double. The charged me $ 75 for one form that had two lines of information to fill out AND the guy didn’t even know how to fill it out. I have told almost everybody I know to avoid H&R Block at all costs. This place is a ripoff. Turbotax does a quicker, easier job for approximately 15% of the cost.