Heights Cleaners

Ruined my down jacket and didn’t care whatsoever!!! If you’re wondering how bad it could be, it could be BAD. Gave it in to be cleaned and I even asked if they could do it. They said yes and we’re friendly initially. When i picked up my jacket, it was dirty, NEW stains and had some white residue to top it off! The lady had a HUGE attitude straight off the bat. When I spoke to the owner he kept insisting that when I asked if they could clean it, I meant if they could «give it a try.» No. What ANYONE MEANS is can it actually be clean. What a genius that guy is! So now, my jacket is dirty, has white crap alllll over it, has «wear and tear» (jacket bought 3 – 4 mo ago) And the feathers are sticking out everywhere. Of course, no refund. So I’m paying twice to take it elsewhere now. I don’t even know if it can be fixed. I’m so pissed. I’m out an 800 jacket and he won’t give me a refund or an apology? Disgusting

Best laundry I found near my place. Pricing is very fair as well. Worth checking out.

Awful service. Unreliable. Stay away if you need clothes back a specific time. Paid overpriced for service that I was guaranteed to be delivered next day for a business trip… Clothes never came and they never even called that was delayed. This is second time such a situation happened. Shame on me for giving a second chance. Do yourself a favor and go to Montague Cleaners instead.
NEVER AGAIN.

THIS IS THE ABSOLUTE WORST CLEANERS IN BROOKLYN — from the STAFF to Management «Rob» not only do they have no attention to detail buy will generally do whatever THEY feel like to your clothes — REGARDLESS OF YOUR REQUEST AND send you the clothes back via an obnoxious delivery person who doesn’t know where you are.
You can call and detail, they will call you back to check your order then will get it wrong and then tell you in essence «yeah we absolutely done your clothes wrong but we won’t refund or handle it in a professional manner.
They have no ethics, no customer service skills or general customer care.
I ADVISE IF YOU ACTUALLY LIKE THE CLOTHES YOU SPEND YOUR MONEY ON — DON’t go To heights cleaners.

I never write reviews, but felt compelled to because of a great experience. When I badly needed clean shirts before work one morning, the (I assume) owner of the shop personally delivered them just after 8am, and wouldn’t even accept a tip. Wow, way to go above and beyond… you’ve got a customer for life!

I felt compelled to write a Unilocal review because I don’t think this place deserves the bad rap it’s getting — maybe the bad reviews are old, like other commenters pointed out? I used Heights cleaners for wash & fold and shirt cleaning up until I moved, and they did a great job.

I’ve had good experiences with this place: I’ve primarily used them for dry cleaning, and they’ve been friendly and prompt and I’ve had no issues of the sort described in these (generally quite old) reviews.
I rarely leave Unilocal comments, but I am doing so here because Unilocal has filtered many reviews (which are more recent, generally give higher ratings, appear legitimate, and consistent with my experiences) which I think has distorted their overall rating. I would definitely give them a chance.

My clothes have consistently come back wet, wrinkled and with NEW stains. No, no. no. Never again.

I share the opinion of other reviewers. Bad customer service. Tailor has an incredible amount of unsolicited attitude.

I’ve been dry cleaning my clothes at this place for a couple of years. They once ruined some buttons on a jacket but they replaced them so no complaints there. A little overpriced but I stayed because I was too lazy to shop around.
Two weeks ago I left a pair of pants to be hemmed. This was the second pair I was getting hemmed there. The first pair was a pair of $ 180 AG jeans that were completely ruined because of their tailor who had to re-​do them 2 times due to the crookedness of the hem. The third time was the charm but alas… the pair of jeans had multiple tiny holes where the 2 previous hems had to be undone. Looking back, I should have charged them for having ruined them.
So I left this new pair of pants and I warned the guy when I left them about my previous experience. I picked them up today and of course, the hems were crooked, not overly crooked but still crooked. I told the owner, moustache and glasses man, who was also standing behind the counter even though he was not servicing me, that the hems were crooked. He did not even look at me while I was speaking. I said this was the second time this had happened here and that moving forward, I knew better than to have my paints hemmed here. He, again without looking at me or the pants I was holding up for him to see, told me to relax and called the tailor over.
The tailor approaches and I show him the crookedness. He dares to tell me the hems are not crooked. I raise my voice and say that yes, they are crooked. This guy has the nerve to throw the pants back at me and go back to his sewing machine. The whole time the owner was there and didn’t even have the decency to look at me, listen to me or look at the hems that I was showing him.
No apologies, nothing… from the tailor or the owner. And I still paid $ 10.
So here’s this for you, owner: I was your CUSTOMER. If you cared about your business, you listen, you look at me when I talk to you and you try to solve my problem. You did none of these things therefore I am not going back to you.
Shame on you.

I had a good experience with this place… the bad reviews are a bit old so maybe the place has changed? Anyway I brought a suit there (skirt and a jacket) and it only cost $ 11 total to dry clean which I definitely consider inexpensive and I had no problems when I picked it up. I will definitely continue to go here for now (although the reviews below do scare me a bit…)

I have gotten my tailoring done at this establishment many times. While the quality of the tailoring itself is good, the customer service at this place is so horrible that I would urge everyone never to go here. The tailor is almost never there and sets his own hours. So maybe if you are lucky, you will find him available. But I can assure it will not be at a time convenient to working people. I tried to call it to find out when he would be there a few times. I was told a time frame and then discovered he had come and then left when I tried to go in. The staff there is never apologetic when this happens. Don’t waste your time with this place!

Had been going here for the last few years. But you can tell a lot from a business when things go wrong.
So they lost a pair of my pants. I wasn’t upset, shit happens. They told me they would reimburse me, but I wanted to wait hoping the pants would surface. They didn’t.
I had worked at a dry cleaners for years. Whenever clothes got damaged or lost we reimbursed in full because it was our mess up.
Long story short they would only reimburse me 50% of what my pants were worth. To add insult to injury they were my suit pants, so now I’m down a suit.

Drycleaning… is OK. Unfortunately most of the heights is pretty expensive, and this place is no exception.
Wash and Fold… NEVER AGAIN. My clothes were a mess, «folded» into a crumpled ball and my laundry bag was ruined (they had managed to lose the cord to keep it closed).
On top of that, I had dropped off both dry-​cleaing and wash and fold items, and my two silk dresses (dry clean!) were lumped into the washer and ruined.
They don’t seem to pay much attention to detail, and for the price, absolutely not worth it.

I used to take my clothes to the store on Henry/​State, but they are closed. So I went to the Montague Store and BOY what a different Service wasnt as FRIENDLY as Henry St. Where are the 2 girls from Henry St, they were FUNNY. I always left there with a SMILE on my face, bring them back. Anybody out there feel the same?.

The fact that they are over priced, the wash and fold comes back in a ball and they consistently don’t have stuff ready when they say they will could all be over looked if they had good customer service and were friendly. But they don’t. And they are not. So I walk a block further.

I am afraid to report that this place continues the trend of completely horrible dry cleaning that I have experienced in the area. A few months ago I had brought a pair of pants to them to be tailored and they did a fine job with that (although were not able to get a stain out of the pants after two tries, but at the time I figured it might just be a super tough stain), so I figured they were a good bet for my pre-​vacation summer wardrobe dry cleaning. First of all, I have had zero luck with dry cleaners in the area, and this place seemed nice, clean, and professional, so I trusted them. Wish I hadn’t.
They are EXTREMELY expensive (regular dresses $ 12 each to dry clean, $ 12.50 if they are lined, $ 14 if they are silk!?), and the prices are only noted on a tiny framed card near the register so I didn’t see this until it was too late and they had rung it up and printed a slip for me. Sure, I could have taken back my pile of clothing that I had just spent 15 minutes carefully pointing out the stains on for the man to see and mark, but I figured that would have been rude and a waste of both of our time. I figured maybe the quality of the service would make up for the $ 106 I was going to have to cough up. NOPE.
I got the clothes back yesterday, and with the exception of the 4 pieces that weren’t stained to begin with, EVERYTHING that had stains still has them… big obvious stains that I remember specifically pointing out to the man, who in turn marked them clearly right in front of me. I’m talking glaring, haven’t-been-touched stains. Since it’s every single piece, I really doubt it’s just a «tough stain» situation. Also, if they had a hard time getting a stain out (or 20!) they should have told me that and pointed it out when I came to pick rather than just taking my $ 106 and letting me go blissfully on my way. That’s what a good dry cleaners is supposed to do. I’m kicking myself now for not checking in the store, but I was in a rush.
So, now, our vacation is in two days and all my stuff is all still stained. I will be going back tomorrow to collect the two pieces of tailoring they still have and requesting a refund on the pieces that didn’t come clean, but I doubt it will go well.
Bottom line: highest prices I’ve seen anywhere, and completely inept at removing normal stains while also neglecting to mention that fact when they accept a king’s ransom from you in payment.

Katherine S, I can go one better then your bad experience. I also had been happy with the service here for quite some time up until a couple of weeks ago. I brought in an evening top with beading (my favorite), and was asked if it had been dry cleaned before, I replied that it had been.
When I got my delivery back the top was completely destroyed, the beading had melted into the silk top, with a note attached ‘this top should not have been dry cleaned bring it back to the retailer’.
Well I brought it back to the dry cleaners who claimed that the garment tag says dry clean and they dry cleaned it, just as they would like any other item of clothing. The guy tells me that it was incorrectly labeled by the retailer, and i should return it to them, and that he had asked me if it was dry cleaned before and I had said yes. His response was well the previous dry cleaner must have just pressed it and not cleaned it.
I couldn’t believe what I was hearing. I did go back to the retailer to see what they would say, and of course they confirmed what I thought, any professional dry cleaner would know to cover all the beading and they have had no returns. I go back to the dry cleaner, and speak to the owner who was worse. Before I could barely open my mouth, he tells me i know who you are and what you’re here for, take me to court! He was adamant that I would have to bring both retailer and dry cleaner to court to get any kind of compensation. I sadly realize that dry cleaners really don’t care if they lose a customer, there are too many customers out there for them to care.
I did get a happy ending, the retailer gave me a full credit at the store for the original price i paid for it, I’ll definately shop at that store again. Can’t say the same for the dry cleaner!

For almost a year, I was so happy that I found a dry cleaners that, albeit wias a bit expensive, was a place I could leave my clothes and not be fearful that it would come back to me too small, in a different color or hanging by its last thread. I have to give this place credit where it is due, they did a great job on my clothes… But, I’m sad to report that the love affair is over and it’s a sad (and scary) story all over a little pink sweater.
About a month ago, I went in to Heights to pick up a few things, when all of a sudden, I remembered, I had left one of my favorite favorite sweaters there. I had previously thought I had left the sweater at a restraunt) but as I was waiting for my clothes, i remembered I had left the
sweater there, 2 months prior. I had completely forgotten but I was sure! I had also left a skirt with the sweater to be cleaned. It was all coming back to me…
The man helping me was what I presumed to be the owner (grumpy little white guy) because as soon as i told the lovely guy helping me that they had my sweater from way back when, Grumpy took over and dictated the search. He searched their computer and nada. they looked in the back room, nada. they looked through old ticket stubs and nada, nada, nada, zilch, zero.
At this point, I was getting all riled up because I JUST KNEW my stuff was in there somewhere. however, I kept my cool and stayed calm and rational (though my tone was a bit grrrr, i admit).
Rather than empathaize with my frustrations over my lost clothes and lend some advice or a «we’ll keep our eyes open and call you if anything comes up» bullshit. GRUMPY turned the whole thing around on me and had the audacity to tell me it was MY FAULT bc I lost the reciept, etc.
Huh?
It was clear that Grumpy and I were on two different wavelengths alltogether. and quite frankly, there was no reasoning with Grumpy, he wasn’t the reasoning type.
I belted out one last «Well…I am really quite sure i left it here, blah blag».and I left with a defeated and sad «if anything shows up, i’d appreciate, etc». I was being Ms. Walk All Over Me Nice Lady, just in case… you know, the sweater showed up. And Grumpy actually asked me for my phone number after.
20 minutes later, back in my apartment, i have a voicemail.
Kaaaatherine…this is Grumpy from Heights Cleaners, we actually did finc your things … we will have them dropped off at your building this afternoon. Bye”.
idiot.

Good dry cleaning and laundry service. A little more expensive than some others in the neighborhood, but worth it, I think.
The staff are usually pretty quick, so the lines are short even at crunch times, and they have been able to handle all the stains and small repairs I’ve given them. They’re open on Sunday (until 2), which is quite helpful, and there’s a discount on laundered shirts if you pre-​pay.
Compared to other shops in the area, I’m a lot more comfortable leaving my suits and shirts with these guys. I get the feeling of certainty that I’m going to get them back the way I want them. I don’t get that from a lot of other places. I’ve also never seen any burn marks on my shirts or any strange new stains, as I have elsewhere. These are the reasons why I’m willing to pay up a little more.
One time, they «lost» a few shirts of mine, but were very nice and helpful about it. We quickly discovered that they had them and had been holding them for someone else with a similar name to mine. Also, they’ve broken a few buttons laundering my shirts, but they’re no worse than other places on that front.
There are at least 8 dry cleaners within a few blocks of here, and I’ve tried 4 of them so far. This has been the best yet, and I don’t see any reason to keep looking.