Hertz Rent A Car

Hertz in general is a terrible Conpany. Overpriced and the customer service is terrible. The car I first rented had a faulty transmission and was never thoroughly inspected. I rented another time and the car was filthy. But the admins are completely incompetent. This location can’t handle even more than one customer at a time. They are disorganized and harried and rude. And can’t seem to do their jobs. I asked for a receipt. Waited for half and hour and then they can’t pull it up and said they would email. And of course never did and after calling again they don’t have the brains to actually recall the record. Stay away from this location especially and most definitely from hertz.

Just spent 20 minutes arguing with them as they insisted my weekly rate should be switched with the more expensive daily rate because I returned the car a couple hours early. They clearly are way more concerned with making an extra buck than with anything remotely resembling customer service. This branch has serious problems and exudes an utter lack of caring about what the customers think.

I’ve been a long time frequent customer of this location of Hertz, but since they changed managers a year or so ago, it’s been a disaster. The line is always out the door when you arrive, the cars are frequently dirty, the gas level is never as indicated, and the drop off is always a nightmare. The hours on the weekend have always been annoying: they close at 12 on Saturday but don’t reopen until 4 pm on Sunday, forcing you to take the car for a whole weekend if you need it on a Saturday afternoon or Sunday morning.
There used to be a Hertz in downtown Brooklyn that was a 24 hour location, but once they instituted Hertz on Demand, they eliminated that option. It was a GREAT way to simply rent a car only when you needed it… what a concept!
I sincerely hope they will at some point add a Hertz in Center Slope or South Slope and improve the hours for that location. And PLEASE not on a street as busy and congested as Union. Always painful coming or going really makes renting from Hertz less and less palatable.

My girlfriend and I rented a car from this location on ¹⁰⁄₁₁ for a 6 p.m. pickup to go upstate to a friend’s wedding. We booked 4 – 5 days in advance. When we arrived at 6, there was a huge line outside the location. They had no cars and a crowd of 26 people (I counted) ended up waiting outside. Some people had been waiting since mid afternoon. The small lobby wasn’t big enough to hold everyone so many of us were stuck outside in the rain. My girlfriend ended up getting sick that weekend from the cold.
Everyone waited in line unsure if we were getting a car or not. A few people offered to give up their place in line to come the next morning and some called to complain to the corporate office. We were told that we could not be refunded for the day and that if we gave up our place in line for the next morning, there was no guarantee that we would even get a car. We also could not transfer our reservation to a nearby location that did have cars.
The staff was very nice and gave us pretzels and water, but were pretty helpless when it came to actually solving the situation.
After waiting for an hour, they told us that a bunch of cars were on their way from Newark and they would be there by 8. This alone is unacceptable as it means they didn’t ship out cars from another location until after they closed and a few hours after everyone was promised a car.
A bit after 8, we were told that they were stuck in traffic. We didn’t end up getting the car until 10 p.m.- 4 hours after our reservation. Then after a 4 hour drive, we didn’t end up getting to where we were staying until 2 a.m. If I knew that would be the case, I would have rented a car for the next morning and saved about $ 200 between the car and our room for the night.
Not much you can do about the traffic, but when it comes down to it, it’s really not that hard to make sure you have enough cars for the day when all reservations are taken well in advance.
It reminded me very much of this, only it was cold, wet, and without the comedy of Jerry Seinfeld.

After reserving and paying for a car in advance I had to wait 2 hours and 45 minutes to get my car! When asked about the insane delay, they indicated they didn’t have enough cars. When asked if customers often have to wait 2+ hours to receive the keys to rental cars they reserved and paid for in advance the agent indicated that it happens nearly every weekend. Customer service is a joke at this place. They couldn’t care less.

If you had asked me last week I would have given this place five stars. I rent cars all the time for work and have rented from this location at least seven times in the past six months. I will never rent from them again, this place actually made me decide to buy a car.
So first off, this Hertz location does not honor the USAA membership discount. I even had them call the Hertz Corporate office, which told them it was Hertz policy to accept the USAA card for the discount. However, the person renting me car refused because «all types of kids have it» and they need more proof, which is in direct violation of Hertz/​USAA agreement. I was really annoyed and in a hurry so I agreed to pay the retail price. The lady behind the desk «swiped» my credit card and said it had been declined. I knew that was not true so I called the card company and they said no card was swiped. I think they ran out of cars and just didn’t want to deal with it. I had to go to Enterprise on 9^th and they were nice and efficient.

THE WORST CUSTOMER SERVICE EVER! Extremely frustrating experience. DO NOT rent from here. I cut my vacation short in order to return the car and the office was closed. I was charged the extra day, because they said it was my fault for not checking. The phone number for the office is disconnected so there is physically NO way to contact the office. I waited for over an hour to talk to the manager, but she never showed up. This office does not have any respect for their customers and there is NO communication between any Hertz locations or Hertz corporate. These people are very disorganized. I repeat, do NOT rent from these guys! Do not rent from Hertz in general! This was my worst experience dealing with not only rental companies, but any customer service experience in general.

Sneaky sales stuff with this company! Be careful when signing your contract!!! I specifically refused the $ 18 a day insurance, and opted instead for a $ 9 insurance, on a 10 day rental, and then signed for the car. Sure enough when I returned the car, I was charged for both. $ 180 dollars overcharged. The bad part though, is that when I called to discuss the problem, there was no empathy or budging… Refusing a refund. I know the add on insurance is where they make their money, but c’mon. Very little attempt to retain me as a customer. ***With dozens of other options, do yourself a favor and choose another rental company. Good news though is that Hyundai makes a good car!

WORST WORST WORST! Was supposed to be picked up for my month long — yes, month long — rental an hour ago; cannot get thru to the location. The Hertz website says they open at 2:30pm today, while Unilocal and google say 4:00pm. When making my reservation online on the Hertz website, I was able to book for 2:30, and even now my reservation states that it’s «past the arrival time».
I would take a taxi to the location (not super-​far but I have luggage, which is why I opted to be picked up — an option they offer in the booking process) but at this point, I don’t even know if anyone is there.
I have repeatedly called the location #, only to be transferred to customer service in another state. While each person I’ve spoken with has been friendly and tried to help (and also confirmed that according to the information they have, the location is open at 2:30pm) nobody was able to effectively help me.
Bottom line: DO NOT RENT FROM THIS LOCATION!
Hertz, you have lost 2 supposedly «valued» customers.

When I walked in to the Hertz in Park Slope, there were 3 available counters each with an agent behind it, yet no agent even bothered to look up at me. Finally one agent told me to wait a minute. After several minutes I was offered to be helped.
For the last seven years I have been successfully using my company corporate at many locations all over the country, however the agent refused to give me my company rate. (It turns out that this location does everything they can not to honor discounts and coupons, so if you plan on using a discount you are better off choosing another location.) In the end I was forced to pay a premium price for my rental.
All along the agent was passive aggressive and made no effort to help me sort things out. Prior to receiving my car the agent mentioned the gas tank was full, my mistake was I did not check it until after I pulled out of the lot. When I checked it no more than a block away, it was a notch down from full. I immediately called to ask if I can return it the way I found it, they said I must return it completely full since it was full when I left the lot. Upon returning the car the staff were very abrupt and cold.
If you plan on using a promotion, coupon, or discount then this is not the location for you. Likewise, if you expect any customer service I suggest you stay away from this location.

I had a really disappointing and frustrating experience at this location. I showed up to pick up the midsize SUV I had reserved, and there were no vehicles that size available. I waited for two shipments of cars to arrive at the location, and neither contained any SUVs. I let the representative know that I specifically needed this size vehicle, as I was moving across the country and had calculated the cubic volume of my stuff. He told me the 4-​door sedans had the same cargo space as the SUVs, so I returned to the location to check them out. It was obvious from looking at the sedan that it had far less space inside, and after I pointed this out, he admitted he had lied to me about the cargo space. Unacceptable, and a waste of my time. The representative also told me he could not help me to secure an SUV (as my reservation had guaranteed), and that I had to handle that with the main Hertz 1 – 800 number. No help at all.
I ended up having to go out to JFK to pick up a car, and Hertz charged me $ 400 more for that pickup — even though this was not my fault or my original plan. The saving grace in this story (which has nothing to do with Hertz Park Slope) is that when I arrived in Oakland, CA, the manager at Oakland Hertz location heard me out, agreed that Park Slope’s business had been unacceptable, and adjusted my total by $ 400.

Where do I start with these guys… Probably with them never answering the phone. Then the complete disorganization once you’re there. They all act like its their first day on the job. Delays, wrong car etc. and then the best: they don’t check you out when your return the car! This resulted in a phone call from hertz head office threatening me with legal action for stealing their car! Took hours to sort out the situation with them!
Who needs that!

After reading these reviews I had mixed feelings. I decided to look at the positive reviews only. I rented a car for last wknd (May 29 – 31) finding the location was very easy. The wait was less than 20 mins. Got there minutes before 10a my reservation was for 9a but I didn’t know I had to confirm the free pick up I was given $ off for Taxi. The agent who assisted me was efficient and friendly. I got a car suitable for my size it was perfect! Returning took a little longer due to traffic but once you’re in the garage you hand over your keys and you’re done. The deposit that was on hold on my credit card disappeared today. Overall I was/​am very satisfied. I most certainly would recommend this location. Go with a smile and you’ll get the service you deserve! Thank you

My past 5 car rentals have been from this Hertz location. The office is small, and can get crowded quickly. It can also be difficult to pull in/​out, depending on the time of day (Union St. near the park can be very busy). The geographic location aside, the staff here has always been accommodating, and friendly. One time, the car I received could not fit a car seat. I went back, and they quickly upgraded me, at no cost. We will continue to frequent this Hertz.

I’m a frequent renter at this Hertz location, and the staff is attentive and helpful. They also don’t put you through all the formality of checking for scratches, etc., which saves you time if you’re in a rush. I knocked one star off because it’s quite a small location, and it gets pretty busy so sometimes wait times are longer. Also the garage opens to a very busy street and making turns to get in or out of the driveway is sometimes tricky.

Every time I come it is a terrible experience. There is always a 20+ minute wait as there are never enough people at the counters — they appear to also get the cars. I would go elsewhere but there are no other options. And the hours they are open are terrible

Rented a car for a week. No problem, courteous staff. Internet was down but that was Verizon’s fault and the Hertz staff got my car to me quickly anyway. Returned at 5pm on Sunday, a busy time, and that was efficient too.

Dirty cars. Won’t tell you that the location will be closed when you return thus costing you extra money because you going we your time. When I called hertz to get the fee removed I got the cuntiest of all cunts on the phone telling me I had to deal with it. They wouldn’t refund my money.

This was by far the worst rental car experience I’ve ever had to deal with. The staff was rude and antagonizing and made no effort to help me pay for one of their cars and get out of the door.
When I got to their office, there was an issue with my credit card and I had to call my bank to get it resolved. HOWEVER, it’s Hertz’ company policy that they’ll only try a credit card once per day, so even after I got everything sorted out with my card, they refused to try running it again.
Every question I had or proposal for a solution I could come up with was met with a ‘no’ and ‘well that’s just our company policy.’ While I was trying to rent, someone called in to ask about switching out the car they had. They were put on hold and one of the clerks described the caller as a «regular customer.» Two Hertz employees talked about the issue and decided that his simple request was, of course, «against company policy» and told him they couldn’t help him out. So if you’re a regular renter, I wouldn’t count on getting any extra service in return for your loyalty.
When we finally got everything sorted out (which took nearly an hour), the clerk brought the car around and told me that they hadn’t had time to clean it and wanted to know if I’d wait an extra 15 minutes while they vacuumed it out. It was now over an hour and a half since I had originally scheduled the pickup online and they hadn’t found time to clean the car, BUT they were holding me to the original booking time for a return the next day.
I noticed that they included a $ 12 «Damage Waiver» fee despite never asking if I had or wanted to decline any insurance (which seems to be a frequent complaint in other reviews for this office).
So that’s it. This place sucks and you should take your business elsewhere. Off the top of my head, I’d recommend going with Hertz’ competitor, Enterprise!
Check out this location in Park Slope:
Or this one in Boerum Hill:

We have rented from here several times now, and always had positive, no-​hassle experiences. Our latest rental was so easy, I felt compelled to leave a review. We rented an economy car for New Year’s weekend. We were in and out in five minutes, and left with a Volvo (!) hatchback (not an upgrade) that was incredibly fuel-​efficient and fun to drive, with a great stereo. Their hours are more reasonable than a lot of rental car outlets too (i.e., they are open 4 – 8 on Sunday, as opposed to most, which are closed on Sundays, probably to force you into renting for an extra day). Our return was just as easy and pleasant.
I never thought I would leave a positive review for a car rental agency, but, there it is. Keep up the good work, folks!
ps: re: James F.‘s review, all car rental agencies *everywhere* would charge you an extra day for trying to bring a car back after their office was closed (unless they have some kind of drop box arrangement). This one being located in a parking garage doesn’t change that.