Java Car Service

Java car service almost killed my daughter and her guide dog yesterday. When I talked to the owner, Carlos Moya, he lied and tried to blame it on my blind daughter. Instead of suspending the drivers, the owners need to be shut down for two days for hiring and keeping incompetent drivers. A life is worth more than money. PLEASE FILE COMPLAINTS WITH TLC AND CALL THE POLICE TO FILE A COMPLAINT, TOO, when you witness dangerous drivers. This is what Moya told me to do.

Car was 10 mins late and then died on the LIE at dusk in the middle of the highway. Took 15 of the scariest minutes of my life for a new car to show up. Never ever again with these guys.

I wish I was able to write a review without giving a star. Completely dissatisfied. I take this car service every morning to work and today I received a driver who decided to take me where he wanted to go as opposed to my job. I gave him the address and he was going in the wrong direction, I notified him but he told me «no it’s this way.» Instead of taking me to Long Island city he took he into Sunnyside. I arrived late to work by 30 minutes because of his lack of ability to follow directions. He then tried to charge me double what I usually pay! Safe to say I will not be using this car service ever again.

Driver was 15 minutes late, and overcharged by $ 10. I had called the car for my friend, and she said she called the dispatcher in the car to confirm the ride was $ 18, but the driver threatened to kick her out into the rain mid-​ride if she didn’t pay $ 28. WTF!

I only use this car service because its close to me. They are ALWAYS late. They have never once been on time. Not just a few minutes late either. Ten to twentyinutes late. The drivers talk on the phone while driving. They seem to never know how to get where I ask them to go and do not have a gps. Additionally, I only speak English and the drivers tend not to speak English very fluently. Since they do not know where they are going and cannot understand my directions this proves problematic. Avoid this car service, it’s super unprofessional. The only advantage is that they tend to be a few dollars cheaper then their nearby competitors.

I am surprised at all the negative reviews, I have always had a good experience with this service, the drivers are professional, and always pick up within 5 minutes in LIC. Thank you Java.

This company is completely unprofessional. I asked how much the total cost was– I was told $ 55, I was charged $ 75. When I called to clarify they were completely rude and unhelpful and said there were a bunch of fees and tolls they never mentioned or included the first time I asked. I would NEVER use again and never recommend.

Used them for a year or so before I found other services that are wayyyy better.
They are ALWAYS late. ALWAYS.
The dispatchers are assholes and hang up on you when you’re wondering how 3 min turned into 25 min.
Overall hate dealing with them unless it’s absolutely necessary.

I called 40 minutes in advance of pickup time and the car still showed up an HOUR late. Never using this service again.

Here’s the deal, if you live in Greenpoint they’re on time and friendly. Make sure you get the price when ordering the car. The driver on the way to JFK jumped it $ 10 on me and I’m too much of an ignorant new New Yorker to know what happened.
No Tip Included Below
GNPT-​LGA: $ 25
GNPT-​JFK: $ 35

I called two hours early for a car and they said, «just call 5 min before you need it and we’ll be there». So I did, and I also mentioned I’d be carrying a lot of stuff. And in 5 min they were at my door with an SUV. Perfect service from greenpoint to red hook, only $ 16! That’s the cheapest I’ve found!

Oh yeah, this is why I never call Java anymore!
Unfortunately, the car service quality in Greenpoint has not impressed me yet (after 2 years), and I ended up giving Java another chance recently. I called 30 mins in advance to arrange a pick up. They didn’t get here on time. I called, and they told me someone would be there any second. 5 minutes pass and I call again. They put me on hold for 3 minutes, came back on the line, asked for my address again, put me on hold again for 2 minutes and then came back to tell me that their guy got stuck with another fare and wasn’t close to picking me up. At this point there was no way I could get to my appointment on time. I was forced to cancel my surgery follow-​up appointment and wait another 3 weeks to see my surgeon (since that was the soonest appointment opening).

This place was the only place around Greenpoint/​Williamsburg who took a reservation on chrismas day! What is the point of a car service if they don’t take a reservation, really
? So I am going to use only this place from now on.

A few really creepy drivers, and they lie all the time about how long a car will take to get to you. Not great, but it’s what we have in this part of Greenpoint. (Watch out especially for the rage-​aholic, cologne-​bomb driver with the huge SUV.)

I’m loyal to Java, even since I moved a few blocks down Greenpoint and they aren’t the closest car service anymore. First, I’ve taken Java cars at least 40 times, and I can count the number of times they’ve been late on one hand. Not bad at all for a neighborhood car service.
Once, I was stuck at Newark airport as Hurricane Sandy rolled in. At the time I was skeptical of Java, so I called other car services around the city to come pick me up as bridges across the city were closing and the weather was getting bad. Most didn’t answer their phone; a couple told me there was no way they could pick me up. I called Java and they came right away AND they charged me the standard fare — which is what they should have done, of course, but I was obviously desperate. A lesser car service could have taken advantage of me by charging way more than the standard fare. The driver was pleasant to boot (I had to talk to him a bit over the phone to help him find the car rental stand I was stuck at).
The drivers are friendly, great drivers, and fast.
Java also USED TO have issues with taking my card, as I’ve read in some other reviews. Now, I tell the dispatcher over the phone I want to use a card, and the driver is always ready with a Square reader.
Go Java!

STAY FAR AWAY. These drivers don’t know how to drive, have gotten is lost three times and just had the nerve to charge us $ 25 for a trip from Greenpoint to Sunset Park. Are you crazy? Worst company ever. I would leave no stars but Unilocal won’t let me post a review that way.

Clean cars, friendly drivers, fair prices. And they accept credit cards.
The trouble with Java is they’re nearly always late. If the dispatcher tells you 5 – 7 minutes, it’s going to be 15 – 18. Bear that in mind and you won’t be disappointed.

I am in the customer service industry and HATE writing negative reviews, but after today’s experience with Java, I can say that it is my last. There’s a whole story that I won’t bore you with about how they failed to pick me up on time, despite my reserving in a more than timely manner, then being yelled at by the dispatcher, Luis, who accused me of not giving them enough of a head’s up about needing a car (by the way, I had spoken to him THE DAY BEFORE, and called exactly at the time he recommended)…blah, blah, blah. Enough of the other reviews on here reiterate exactly what I experienced as well.
Shame, too, because I always think the drivers are fine, but their customer service on the phone is unreal and inexcusable.

I’ve never had a problem with these guys and I use them regularly. If the line is busy when you call, it’s because they only have one line. Just call back. I never have to wait more than 5 minutes if I’m in Greenpoint. They also send me a car when I need a ride home from the city, and I’ve never waited more than 20. Once, when I did wait for longer than that, they called me and said the driver was stuck in traffic (which he was) and that they would call me when he got close so I didn’t have to wait outside in the rain. Their cars are always clean, and the drivers very professional. Notannoying rants or chit-​chat. Just good driving in clean car.
NOTE: They charge by a flat-​rate no matter what. If you’re going 2 blocks or to another borough, it’s going to be $ 16. They are not taxis. To LaGuardia should be around $ 22.

Very poor service. Last Wednesday I called for a car and was quoted a 10-​minute wait. Longer than most car services, but okay. 15 minutes later, no car. I called. No answer. Another 5 minutes later I call back, dispatcher says 3 minutes. I wait 5 minutes then call, and start walking towards the train. Another 2 minutes, I’m off hold and he says the driver’s been waiting, but there was no one outside.
Finally, waiting a couple blocks away, a car comes, a full 32 minutes after I first called, and when he picks me up, he says he wasn’t waiting outside my apartment and just came from the city, so either the driver or the dispatcher was lying.