Jay’s Headphone Repair

Had a pretty good experience with Jay’s Headphone Repair until it got to the point of the actual repair. Unfortunately the replacement part for my headphones was an additional $ 80 for a used part. I asked for some additional time to think about it, then decided to go a different direction.
I’ve sent a number of follow up emails to Jay (with at least a few days between each one). He will not respond to emails nor has he shipped the headphones back. His site, at one time, stated that if you donate the broken headphones for parts, you will get a full refund. That hasn’t happened either. I should have known better sending cash and an expensive pair of headphones.
Beware. Sometimes things are too good to be true.

After less than a month of having my headphones back the right ear bud started going out again. I was disappointed by this and the fact that, when plugged into my computer, the right ear phone just wouldn’t work at all (and I had very specifically mentioned this issue about it when hooked to a laptop)… BUT, Jay was very understanding and eager to leave me satisfied, so it was no problem to take them back and have a second look. He pushed my headphones to the top of the queue and seems to have found the problem. Now that I have them back they are working in a laptop and have had no issues with the sound (I would even say the sound is stronger than the first time I got them back). To compensate for the $ 11 shipping I had to pay to send them back, Jay offered to buy and send a small cosmetic piece direct from Sennheiser that’s been missing from the headphones a long time. It’s just a $ 12 piece of plastic but I really appreciate the gesture, given the communication issues from the previous go-​around and the little mailing mishap we had this time too (basically, they said they were putting it in the mail on a Friday, so I would have it Tuesday, but forgot about it all together and didn’t end up mailing it until Tuesday). Will stick with the rating, it’s just a stronger 3 now. Jay is a good guy who will sincerely try to get your gear working.

Jay provided exactly what I expected. I sent my headphones to him, after a few weeks he called me with the bad news. My headphones had passed away. Okay, they were old and parts were going to be extremely difficult to find. So I decided new headphones were in order. I notified Jay, and after a bit I received a refund check.
While I’m unhappy that my headphones couldn’t be repaired. I was very very happy with Jay and his service. I pretty much knew already that they were dead when I sent them. But I wanted to be sure and after diagnosing the problem, Jay let me know. I could not have been more satisfied. If you have a pair of cherished headphones like I did, pay the money to get them to Jay so he can give you the real story. Take advantage of the opportunity he provides, not many folks fix headphones anymore. You will be glad you did.

So my beats solo 2.0 headphones had a short on the left speaker found Jay on the Internet and decided to get them repaired. I had my 17 year old son drop them off at Away we go postal. They rushed him thru the process as they were changing shifts. Jay sent me a couple of emails letting me know they were received. I was under the impression I could pick them up where I dropped them off but that was not the case as I failed to read the options, MAIL RETURN ONLY. When I received an email that they were ready to be shipped I requested shipping be stopped as I wanted to pick them up… then I received an email from Jay telling me that they could not be picked up and had to be shipped he also stated that when they were dropped off that my son was angry and scared as explained to him from someone at AWAY WE GO POSTAL. Angry and scared??? My son simply stated to them that he wanted to drop the headphones in Jays box and for that he was angry and scared… anyway I received my headphones back in about 2 – 3 weeks and they sound great! Jay provides an excellent service but the drop off process needs improvement. Jay did a great job I highly recommend his services!!! Thanks Jay!

So I know it’s rare to go from a 1 star review to a 5 star review but it’s all because of Jay. After my last review, Jay got in touch with me and apologized profusely. He had to leave for a few days and did not put up his automated email response.
The reason my anxiety was in overdrive was because of the people at the dropoff location. We talked to Jay about this and he said he hears this a lot but it’s the best he has right now. I can understand that. Just know that the people at Away We Go Postal will not put you at ease. They’re curt, uninterested and really have no information.
Jay, however, is really great. After getting in touch with me, he repaired my headphones right away. He then met me to give them back to me and did not charge me for the repair. He really does stand by his product and is a very nice person to deal with.
I hope he is able to get big enough to fix the drop off location problem. Other than that, I will recommend him to everyone with the warning about Away We Go Postal.

Got my wireless beats ASAP and they work very well. I extremely recommend this dude.
Jay — a BIG thank you.

I think Jay must have improved the efficiency of repairing and expediting the headphones, because I got my headphones back in 10 days. And they work perfectly. The price was by far the best that I could find.
No complaints at all

Got my headphones repaired quickly and perfectly. I see someone gave him 4 stars because they didn’t like the price, BUT THERE IS NOWHERE CHEAPER. The worlds not perfect, but as far as getting your headphones repaired for a reasonable price this is as close to perfect as it gets. He e-​mailed me when they arrived and gave me a tracking number when they were sent out.
(they were beats by dre studio edition, in case you are wondering. My problem started as a short on one side, and then eventually no sound at all)

Jay just repaired my QC15 and returned it within 10days since he received my package.
Therefore, you could believe Jay’s promise of two weeks repair and you’d better inquire him about whether he is in busy season recently.
Well, the reason why I didn’t rate 5star is that I feel $ 95 might be a bit pricey if the our headphone problem is really easy to fix. However, no one know how hard it would be and which part get real broken, and this becomes dilemma.

Knowledgable with great prices and fantastic service.
I called Jay about a set of broken Mix’r Beats headphones. When he answered the phone, I explained to Jay my problem. He asked me a few questions about my headphone problem and quickly informed me although he would love to have my business but that he could not fix my headphones and explained why he my headphone problem was beyond repair.
Although Jay could not repair my headphones, he took the time to speak to me about my options. Jay educated me on other types of replacement headphones and the plusses and minuses of each and which might be best for me and the music I typically listen to. Jay did not rush me off the phone and took time to share his knowledge without any indication that I might become a customer.
Jay was so knowledgable and cool I decided to meet him and check out some of the headphones he had suggested and I found some great pairs of headphones that sounded twice as good as my beats at less than half the price. I ended up purchasing a pair of headphones from Jay that sound far better than my former beats headphones at a fraction of the cost. I recommend you check him out if you need some headphones.

Save your money and a lot of frustration by going to an established company. Took more than seven months and I finally gave up on getting my Beats repaired. Not sure of this guys operation but I’m guessing he is overwhelmed and cannot handle the volume.
Sent him my headphones and immediately was told he would need an additional $ 20. Didn’t hear from him for a couple of months so I sent him a note. Nothing. Contacted him again a month later and was told I was at the front of the line. Another month still nothing. Sent him another email and get this email in response:
«I can’t really tell exactly how long it will take to fix the headphones in front of you, the repair time varies grately and many things can extend or delay the time. Your at the front of the line so they are coming up. I’ve been 5 times busier then expected with this year’s post holiday rush so the wait times are longer than expected. Right now there are 80 headphones in line and each person has asked for an average if 2 updates and each update takes around 15 minutes. With a long line of 80 headphones now I’m spending an extra 40 hours or an extra week of wait time per headphone just providing updates. I’m sorry they are taking very long and I’m happy to provide you with all the updates you want. Please consider that each update will add more time to everyone’s wait. I’ll get to them in the most timely manor as possible and let you know when they are ready.»
Nice, huh?
After seven months I have totally given up. Trust me, take your business elsewhere.

Just received my Beats by Dre Executive from Jay. And i love it. It took almost 3 months but its well worth it. If you send him emails. He will try his best to respond in a timely matter. Great commutation back and forward. Jay was very professorial. I would definitely recommend him to friends & family and used his services again. Only reason why i didn’t give him 5 stars, because it took a while. Patient is key while working with Jay. He does great work.

What can I say about Jay? Sent him a pair of Monster iBeats that had broke at least two years ago. After fighting with Best Buy and Monster about who could fix them (not necessarily for free), I put them away in a drawer until perhaps I could find someone who could fix them; a quality repair at a reasonable price. Along came Jay. I send them over the river to Brooklyn and they’re back better than new. Jay used quality rugged products to complete the repair and for $ 69 bucks, who’s better than me right now, jamming on the train with the last good set of ear buds Beats made? Now… it will take a long time (several weeks) but Jay is one guy with a lot of work and perfection takes time. Jay brought back a pair of phones that I thought were lost forever. Use Jay… period!

He finally contacted me and sent my headphones back and repaired. Still, it took over 6 months to get them back after a lot of wrangling and I’m not sure if I would’ve gotten them back if I hadn’t made a fuss.
Just be aware that this isn’t a company or a store, just one guy somewhere in Brooklyn who is probably in way over his head in broken headphones.

Awful, awful, awful customer service. Finally received my ear buds 11 weeks after they were delivered. He completely ignored my 3 e-​mails post the stated 6 week period he said they would be returned to me by.
They are in good working condition now but wont work with my iPhone case on. If you have another option use it!

I sent Jay a pair of Beyerdynamic DDT-​770s a few years back. Even before explaining his rates, he explained how I might be able to repair the cable myself and save some money. I looked into it, and decided it would be better to send them to him. Rates were reasonable (I think it was about $ 30, plus shipping, for a new cable). I had my headphones back within a week.

Jay fixed my daughters Beats solos very quickly and had them back to us super fast. Jay made the whole transaction smooth and pleasant and I now have a happy daughter. I have decided Beats are not ver good but Jay saved me from having to buy another set. I would recommend his services to anyone. Thanks Jay!

This service is really great. Despite the fact that the website is a little hard to follow, Jay’s service was friendly and professional. As others have pointed out, it is difficult to find a place to repair headphones. I appreciated how up-​front Jay was about pricing and services. A small note: I spent about $ 70, including all shipping costs, to repair a set of $ 150 headphones. To me it was totally worth it; however, if your set cost less than $ 70 it might be worth buying a new set. But if you spent, like many do, upwards of $ 500? Jay’s is a real steal.

Just got my headphones back from jay’s and they work perfect. It took a little while for them to be fixed but its all good cause he did a great job and it was a great price! If you need your favorite pair of headphones fixed this is your man. I live in SoCal and it was well worth sending them all the way to new York! Thanks again jay!

Jay fixed up my wife’s Bose headphones, and even gave me some options to upgrade the notoriously thin cable in a very non-​pressure filled way. I opted to drop the headphones off at his place, and a few days later picked up a great looking set of improved headphones (with thicker wiring).
I recommend Jay’s Headphone Repair highly, and he saved me from having to beg Bose to give me another replacement set (which I did once before successfully)
Give him your business (and headphones) with confidence.