Jimmy’s Range & Appliances

Don’t bother wasting your precious time and money here. Jimmy’s took our landlords money (did not provide a refund) and then didn’t show up three times over the past 2.5 years. Wasted over 12 hours waiting for them without them showing up, calling to say they will not show, nor responding when I asked why they did not show up. Their license should be taken away. We are going with another company Maintenance Appliances this time and hope they will do the job ethically. Businesses like this should not be around. Only reason I gave even one star is because I have to have one star to post.

Requested Jimmy’s for the repair of my Dacor range and was given a slot of 12−2pm yesterday but the technician did not show up at all and did not even have the common sense and courtesy to call re the no-​show! Called Jimmy’s this morning and was told the technician could not find street parking in Park Slope. This is the first time that this excuse was used and even so, it does not require an Einstein to call the customer about the delay. I have used other repair services before and Jimmy’s is by far the worst for its lack of professionalism and business ethics.

I’m not going to bother to give you the horrible details about Jimmy’s Range & Appliance, as you can see, they have nothing but terrible reviews. I’d just like to chime in and say that this company was sent to repair my washing machine by the Extended Warranty Company and they are not to be trusted. They completely dropped the ball and don’t want to accept any responsibility whatsoever.

This is the worst experience i’ve ever had with repairs. A simple dishwasher is taking 4 weeks to be fixed, and we are still waiting. The repairmen came in several times, saying the dishwasher works and nothing need to be done. When we tell them that it’s not normal when it works through the night for 8 hours straight, they just say: ah, ok, just get up and turn it off. Since i do the dishes at night, i dont think im about to set an alarm for 1AM just to go and turn off my dishwasher.
Those who pick up phones in the office are extremely unhelpful as well. The repairmen can not come either because of holidays, or because of car routing, or because of 1000 more excuses.
Never use this place, it’s a pain.

The guy stopped by, tried to force open my $ 5K gas range door, I stopped him and he just took off without explain to me why.
The technician was acting like he knows what to do, but he has no experience
with my gas range. He does not want to listen to his customer. The attitude is I
do my way like it or not.
In fact, it just needs to lose up 4 screws to open the inside glass panel,
then to fix a small defect.
What can I said. Wish them good lucks in business.

On a recommendation we called Jimmy’s appliance repair to fix our fridge which wasn’t cool enough anymore. They sent a tech out same day who was professional and diagnosed our problem quickly. The company ordered the part and the next day Jimmy himself was ringing the bell to install it. While he was installing it we spoke with him and said we couldn’t believe the bad reviews we read on Unilocal about his company. From one business owner this company is a good one. Thanks again! Karen and Glenn

STAY AWAY STAY AWAY STAY AWAY!!! This is the most atrocious business I ever had to deal with! I was referred to them by the manufacturer so I don’t really have a choice… Their receptionist is the nastiest person with horrible attitude! They canceled on us thee times including two no shows with no explanation and no apology!!! We are now going on the third week of wait to get our washer serviced! I don’t understand how places like this stay in business! I really hope this and other reviews will help put them out of business sooner rather than later!
The only reason I gave them one star is because I can’t give less…

We have had a horrible experience with Jimmy’s. They came to fix a belt in our dryer. Two weeks later the machine was broken again. They sent an incompetent technician who did nothing. After waiting 9 days, finally the first guy came back. He hadn’t put it back together correctly, and a part had come loose.
TWO WEEKS LATER, our machine is broken again. We called another company who can’t even figure out what went wrong. Possibly the first guy messed up the wiring. It’s going to cost us big money.
I don’t know if Jimmy’s is deliberately scamming customers by creating new problems, of if they are all incompetent. Either way — do not use them.

Bad, Bad, Bad!
Bosch recommended these guys.
Day 1 — «he’ll be there between 10 and 1» — nobody came by all day and no phone call. a late afternoon call to their number was responded to with a «i’ll leave him a message»
Day 2 — «he’ll be there between 10 and 1» — Fella arrives and looks at the fridge — says the fan motor is fab — fixes it in 15 minutes and hands me a bill with one line — «Parts and Labor — $ 340» — This seems super high so I politely ask him to break it out. Even though he just wrote up an invoice, now he needs to call the shop for the prices. He writes down $ 180 — parts and $ 160 Labor. I tell him it’s ridiculous and he never even told me the costs before he went to work. I called Bosch who told me list price for the item is $ 45. Nonetheless I pay the repairman and wish him well.
I call Jimmy’s to inquire and for three days the parts department was «at lunch,» «out sick,» or some other story. I had to concoct a story and then finally was passed to Jimmy who told me «you should have just asked for me, I’m always here.» Anyhow, he made me out to be the bad guy even though his company was the one pulling the scam.
The 1 star is only because our freezer works now but everything about this company is shady and unprofessional — it’s a shame Bosch recommends such disreputable people. Jimmy did also refund the difference but the experience was horrible.
A quick search online shows that this is the norm rather than the exception.
stay away.