DONOTUSETHISTRAINER if you want someone who is reliable and someone who will actually train you.(If i could give 0 stars i would have) Karen gives a free session upfront. She was on time and energetic for the session. So i agreed to her terms of 12 session for a discounted price.(which i agreed to her terms and paid upfront– a lesson i have DEFINITELY Learned not to do) After that, she cancelled on me 3 times in the middle of the night(when our sessions were at 7:15am), was always late, and was even hungover one day. We never discussed goals or how we were going to approach any weight loss. She was completely unprofessional and when i told her i was disappointed and wanted a refund, she said she didn’t have any money and couldn’t do anything about it. And has since stopped any communication. I was EXTREMELY disappointed in Karen, and highly recommend anyone to stay away from her scams.