Lumber Liquidators

Tile section was closed, only small area of wood tiles. 1 person working, she didn’t seem very interested. Oh well guess I’m going to Home Depot.
Small selection.

OK, I give them one more star for resolving my issue with them. With much pushing and calls and time, LL was willing to settle when I requested arbitration through the BBB. It was a hassle and could have been avoided by a somewhat fair compensatory offer from the beginning. The Brazilian Cherry flooring stabilized and stopped spotting after a certain point and that was a big relief also. Hope LL learns and stops using cheap Chinese labor and processing because they could be a much better company with better quality.

Nice products horrible customer service I was happy about getting my first apt and I wanted some new floors I saw the commercial and figured they would be the best choice I get there to get some guy you barely speaks any English tells me he will help me and had me waiting for a very long time so I go to the wood side the same thing so I just left and went to lowes

Prices are decent, but they have terrible customer service that will hold up your project. (they told me (twice) that things were in stock and then just before delivery told me that they weren’t ready) More importantly, a week after my floor was installed it changed color in the sunlight.
Save your time and money.

We drove down to the Brooklyn location after having an associate tell me over the phone that they had 400 square feet of Cinnamon Maple wood. We asked the guy on the phone to put aside an order for us. When we arrived while they kept looking, they had us waiting for 45 minutes. We were then told the item was no where to be found. This message was also delivered by the most apathetic individual I have ever met.
Obviously we were pretty unhappy about the experience and asked if he could accommodate us or honor some sort of employee discount on our purchase on another item (to salvage this wasted shopping trip from Upstate NY to Brooklyn NYC) To which he responded that he (the supposed manager of the store) doesn’t even use/​buy their wood floors.
it became apparent that the staff absolutely did not care. The manager then advised us to shop at Lowe’s, which is conveniently down the street.
Update: March 3^rd 2015
This company has been exposed and is under investigation. As it turns out they are utilizing dangerous levels of cancer causing formaldehyde. I would reconsider making any purchases at this store as you would be directly endorsing their unethical materials and putting yourself and your family in harms way.

Conveniently located across the street from Lowe’s to assist in price comparisions. I like the store layout, the wide array of flooring options and enticing price points per sq. ft but the on-​line reviews are horror stories that leave me seriously skeptical to purchase. I was shopping on a Saturday afternoon to explore and self educate. I was initially approached by a sales person but she quickly left my side when it appears another customer walked through the door. No worries, I didn’t need you to hold my hand, just answer my wood spec questions.

DO NOT go to Lumber Liquidators. While the prices are decent, but they have terrible customer service that will hold up your project. (they told me (twice) that things were in stock and then just before delivery told me that they weren’t ready) More importantly, a week after my bedroom floor was installed it changed color in the sunlight where I had an area rug. I complained and they claimed that it was naturally occurring patina (which is something that happens over time, not in a week!) and that it wasn’t under warranty. My contractor also complained that the wood that came had lots of short boards but very few long boards compared to other companies.

Shoppers beware! Don’t get enticed by the prices. The quality is subpar and whatever you buy is unlikely to last as was the case with me. Regretfully, I hired an installation company through lumber liquidators and they royally screwed me.

The prices here are good, and the service is nice. However, installation services can cost you more than you may expect, so if you can do it yourself, you should.
The follow up is not stellar. I had to call a few times to check if my order came in.

Needed some inexpensive molding for a renovation project. Home Depot on 23^rd didn’t have what I needed in stock. Lumber Liquidators had the product I wanted at the lowest price I could find, with reasonable delivery charges.
My items arrived at my house on time. Actually, TWO packages arrived at my house on time: mine, and someone else’s (much nicer) molding. I called customer service, in case another customer was frantically awaiting their nice hardwood molding — but the guy on the phone had a hard time figuring out what I was talking about, and then asked me to bring the items I didn’t want back to Brooklyn, myself. Uh, no. The reason I paid for delivery is so I wouldn’t actually have to carry giant boxes of wood through the subway system.
Well, now I have an extra box of molding that may possibly… just possibly… come in useful some day. Or not.

Its a chain, absolutely no one cares. I ordered wood online 2 weeks ago, this store is the shipping point, still nothing. Do yourself a favor and go to a local, chains suck

The only reason that the store gets any stars is because the quality of the laminate floors we got for the price we paid is actually pretty good. But nothing else is of «quality» there, especially the customer service. Expect to wait for your floors for a week or two and then, when they finally arrive to their warehouse, get sold the wrong floors (and when picking them up you ask the person working the warehouse to check against your receipt, expect a nod and «yeah, they are yours» response). Once you do two trips (in a small car) to pick up all the floors, expect to get a call from LL rep saying he has people standing there waiting to pick up their floors, which, apparently, are in your house and YOU have to bring back. No offer to send a truck to pick them up… No offer to pay for gas to make another two trips. And NO apology! This is exactly what happened to us and, the conversation we had to have with a manager (or at least he told us he was the manager) was very unpleasant. Luckily, people whose floors we had were driving a minivan and agreed to pick up our floors and drive them to our house to exchange for theirs. We had a nice «transaction», but both parties felt like LL did not lift a finger to help resolve the situation they put their customers in.
We will not be dealing with LL again simply because we do not feel their staff has any customer service skills. We understand that this happened before Easter Sunday and they all wanted to go home for the day, but to accuse a customer you sold wrong floors to of holding the floors «hostage» and demanding they bring them back without offering anything (gas payment etc) while it was your staff’s error — is simply inexcusable.

Lumber Liquidators has a pretty good selection of cheap flooring. Although we found a somewhat better value on some closeout flooring at Lowe’s across the street, Lumber Liquidators had one unique product that I’m going to buy from there anyway.

AVOID — terribly overpriced, poor quality product. Check the internet for other comments — you’ll see most others feel the same. Just down the street is another place, I forget the name; much better selection and prices.