M&D Locks and Keys

Professional, very clear and up front about what they will do and charge, have used services twice and very satisfied.

The M&D Locks and Keys company is sufficient. The locksmith Joey was very knowledgeable and quick to get to my apartment to install a cylinder. I will recommend this company for lock or key installation. I will definitely use this company in the future.

Joey was so so excellent. He called to let me know he was on his way. He was right on time. Very personable and polite. I was nervous as a have a very nice 1890 solid wood door that needed a deadbolt installed. Precision was key. He was an artist! Everything looks and works perfectly! Also, as he was going thru the process he called me over to address concerns and potential problems before moving ahead. Happily, none of the issues came to fruition but I loved how aware he was of my attention to detail, respected and matched that attention to his own. When he was done, he cleaned up the whole wood shaving mess. He even fixed a slightly crooked mortise knob under the new deadbolt so everything lined up beautifully! He is perfect for anyone who is OCD like me! Great service– great price! I couldn’t be happier! Thanks so much Joey!

Great service. We got a key copied for our 2003 Honda CR-​V. The key has a transponder chip so it needs to be programmed, but they did it in under 10 minutes along with multiple house keys. The price for copying the car key was competitive at $ 85, and was consistent with what we were quoted on Unilocal

I gave this company 3 stars, but I must explain why. Two or three months ago, I called to have a second lock placed on my apartment door. The person I spoke with was friendly and gave me a appointment for Sunday afternoon. Promptly Sunday I got a call from the locksmith telling me his ETA. When he came the job was done perfectly, I paid and he was on his way.
So most of you may be pondering what my complaint is.
Well while this man was alone with me in my apartment he was in my opinion a tad bit «too friendly». The questions I was asked made me feel so uncomfortable, that I text my mom to give her the company’s information in case anything happened to me. I also sent another text to see if a near by friend could come over.
I am NOT saying this man had anything but great intentions, and possibly I just got scared for no reason. However, these are some of the question he asked.
Do you live here alone?
Why are you adding a lock?
Are you a fashion model?
What do you do for a living?
Are you a singer?
How long have you lived here?
Where are you originally from? Most people weren’t born in New York he said!
At that point I asked if he came to interrogate me or put the lock on. That put a temporary stop to the questions until he started up again. I can’t remember some of the other questions I was asked, but I felt really uncomfortable. I’ve had other men in my apartment working before, and never felt so uneasy.
I am all for being friendly, asking these men if they would like a glass of water, making small talk about the weather, or discussing the increase in the cost of living in Brooklyn. This company is in the security business, their job is to help the client feel safe. If that was the only lock on my door, I would have immediately had it replaced by another company.

We recently contracted M&D to do a multi entrance installation at the Maple Street School in Brooklyn. Because the doors would be opened hundreds of times a week, the hardware had to be top rate that they were. These push bars are so robust that I think they’ll last for 20+ years.
After the installation we had what we thought was a problem, but ended up being a miscommunication. They had someone on-​site with 30 minutes!
If you need a locksmith these are the guys you want, they have been around for a long time, their integrity is impeccable, and they take customer service seriously.

Absolutely amazing. They came quick in the middle of the night, guy struggled with a massive ugly deadbolt, cracked it open and even threw in a replacement. He was very friendly helping me out after an incredibly stressful day. They came exactly when they said they would, and the dispatcher even called ahead to ask if the guy had arrived yet.

No real complaints I was locked out they came quickly and let me in… I am cheap so picking my lock and charging 100+ dollars is just CRAZY to me. But I like the inside of my apartment so I had to fork up the dough:(Other then that the service was very friendly and quick.

Honest people and good price completely stopped me from getting ripped off by a local guy where I live in Long Island. I hope to use your service in future it’s is good to know there still honest people out there !!

There’s a locksmith company right around the corner from my home. At first, I called them to get a quote and set-​up an appointment. The price was too high and the professionalism over the phone was sub-​par. I decided to shop around and found M&D Lock and Keys. The receptionist was friendly, super helpful, and sounded like she wanted the business. I was able to make an appointment for the next day. The locksmith, Joey, showed up at the expected time. He was very informative and did the job quickly and made sure to head back to the shop to make the extra sets off keys for me. A+++ professionalism and service

M&D provided prompt and professional service. I would definitely recommend them to anyone in the NYC area in need of a professional locksmith. Joey was very courteous and arrived promptly to my apartment and handled the required work quickly and professionally. I would definitely call them again for any locksmith needs.

Utilized this company to replace the 2 cylinders on my apartment door w mul-​T-​locks.
Definitely would recommend.
The woman answering the phone is kind, professional and informative. She gives you all the costs and the details without hesitation.
Joey the locksmith came to my apartment quickly and answered all of my questions and installed the locks efficiently.
In the past I found many locksmiths to be rude, unprofessional and shady. I did not at all get that feeling from this company.

I just moved into a new apartment and I called to have a new lock installed. The technician, Joey was at my apartment in less than two hours. He was friendly, efficient, knowledgeable and very helpful. He installed a lock on my apartment door and was in and out in about 20 minutes. I would recommend Joey and this company very highly. Thank you!

Owen was prompt and great service! They are clear on prices when they arrive. He went out of his way to help me. Thank you Owen!

All I can say Joey is you are truly my hero. What a relief it is to actually call a business for them to provide a service and for that service to be exactly what I asked for.
I cannot even begin to tell you how frustrated I was that I was not able to get into my mailbox. I could not find the keys to save my life and I could only imagine my mailbox filling with magazines, bills — ahem, I mean important documents and me not being able to access them.
At 7 PM tonight, I finally decided to give up and give in and call a locksmith to replace my mailbox lock. As usual, Unilocal did not fail me. I had to make one phone call and the woman on the other end quoted me a reasonable price and gave me a time that the technician would appear at my doorstep. Lo and behold, Joey materialized 10 minutes after he called and said he would be there in 10 minutes.
Within seconds he had the mailbox open and within another few minutes he had a new lock in place and I had a key in hand. Usually, paying would be an issue as companies start with «We can only accept cash or we only take cashiers checks or we need you to put up your firstborn child as collateral. «
In this company’s case, they were more than happy to take personal check and I was even allowed to put the tip on the check. This seriously has to be the best day of my life. He even offered me a receipt. A legitimate real receipt. If ever anyone needs a locksmith in the area or anywhere in New York City really, I can’t recommend these guys highly enough.

Our keys were sticking in one of the locks. We asked Joey to come back and fix it and he was here a day later. Everything is working perfectly now. Really appreciated the speedy follow up.

I reached out to M&D after having some bad experiences with a couple of different locksmiths trying to replace a rare mortise lock set in an old building here in Brooklyn. Not only was I able to text pictures of our broken lock to them, they continued to text me with updates about finding the right parts and what the possible issues were all the way through the process. This was a tough piece to find and they said it may take up to 3 weeks, but after only a few days they were able to find the right parts and install them. Not only that, the locksmith was able to bring 15 copies of the keys to give to everyone in the building. M&D are fast, courteous, communicative and transparent. I’ll never go anywhere else!

Very great customer service rep. Over the phone the technician came right on time and did a great job. over a great experience with M&D locks.

This is my first Unilocal review, but I have edited this twice.
I was offered a complete refund to DELETE my review. I did not accept it because I want to help my fellow Unilocalers, but said that I would pay the $ 100 originally quoted and would EDIT my review. I did edit my review to 3 stars and noted that I appreciated the attempt to make the price fair, but as of today, I have not received the refund. Taking this into account and the fact that Joseph suggested below that my 3 star review did not accurately reflect my experience, I am changing my review back to 1 star.
Also in response to Joseph’s comment, I did some research on the «Euro Profile» lock he claims is so difficult to open or repair: «The Euro profile is convenient to install and replace» —
. While this doesn’t mention ease of OPENING the lock when the key is stuck, the fact that he was able to open it so quickly undercuts the claim that he provided any unusually complex service.
Original review:
I wasn’t able to get my key to open my sublet apartment today, and so I called M&D based on its excellent Unilocal reviews. I was told it would be $ 25 to come out and a minimum of $ 75 for repairs. That sounds reasonable.
The guy came and told me that with the kind of lock the apartment had, it would be expensive to replace. He said «$ 250 if we have to break the lock.» Then, he squirted wd-​40 and was able to open the door. He fiddled with the lock for about 3 minutes, squirted wd-​40 on the inside, and got a screwdriver out (though I did not observe him using it).
Then, he asked how I would pay. I told him debit card, and he starts writing. $ 25 for service call, then $ 95 for «lockouts service.» I asked, «Why so much?» and he immediately becomes incredibly rude. «I told you it would be $ 250. Jeez you try to do something nice for someone and then they get mad.» I said, «I will pay it, I just want to know what I am paying for.» He said that it would have been $ 250 and I got lucky. I said, «but all you did was spray wd-​40» and he said, «I repaired it.»
FINE.
Then, he adds another $ 65 for «lock repair.»
When I question that, he starts talking about how it is the kind of lock the door had, and he takes a picture and sends it to someone at the office. He calls and tells her what kind of lock it is, and she doesn’t have any clue. When he tells her the price, she says, «oh that’s an excellent price.» And he says, «well this lady thinks it was too much.» And I can see this is getting nowhere, so I say, «enough, please just go. I paid you.» I consider myself a pretty nice person normally. I always roll my eyes at the customer who haggles over a bill. I honestly just was expressing surprise at the charge, and I got immediate attitude.
All in all, $ 201 (25+95+65+tax) for someone to spray some wd-​40 in the keyhole and to get treated rudely. He spent more time lecturing me about the price than «repairing» my lock.

Fast service and great customer service! I only came in to have some keys made and I received awesome service. They provide 24 hour service, apartment and car lockouts. There’s nothing like service with a smile.