M&D Locks and Keys

I’m glad others had good experiences but I feel like I must share my bad one to warn my neighbors. I made an appointment to have a lock changed. So I researched a local locksmith and chose this one. My lock worked but after a recent renovation project, too many people had keys to my apartment. When the locksmith arrived, he was very friendly. He told me he would change my cylinder lock for $ 225. I said I only had $ 200 cash and he agreed. So he fiddled around a bit and recommended that I upgrade to a high tech system (he must have forgotten the part where I said I only had $ 200). I said no thanks. So he fiddled around some more and announced that my lock was broken (funny, It worked just fine a minute ago). It would cost more because the whole lock needed replacing. Something wasn’t quite right here. I said no. So then he went back to his original offer to replace the cylinder for $ 200 (but he just said the whole lock was broken!) By this time my guard was up and I lost trust in him. I said a final «no.» He asked why I was playing games (I wasn’t the one playing games here, folks). I thanked him for his time and wished him well. I regret paying him the $ 25 cancellation fee because he actually broke my lock, but I just wanted him to leave. This story does have a happy ending, however. When I complained to a friend, she gave me a good referral.
UPDATE: The company has reached out several times to rectify the matter. Thanks to Leah and manager Joseph.

Locks that operate as smooth as butter. That’s what you’ll get if M&D does work at your home. I had a fairly complex project — removing locks on two distinct doors and replacing them with high-​tech Schlage locks. This job required wiring and a lot of cutting; I live in a historic brownstone in Park Slope and wanted to make sure the work was done with as little damage to the old thick oak doors as possible. The locksmith worked quickly and efficiently, and the locks open and close with such ease. The gal who answers the phones is also fantastic — she is so efficient and kind and checks up on how jobs are going. A great operation.

Honest quote on the phone. No surprises. Locksmith was quick and efficient. Same day service.

I think the mark of a good business is when you do your job quickly and efficiently at a fair cost. I think the mark of a great company is how they handle themselves when things don’t go perfectly. M&D is a GREAT company and they have old, school classic values that really make me want to do business with them. They truly care about their neighborhood and customers. No one wants to be locked out of their house, but M&D will have you back in, in no time.

They arrived quickly, worked efficiently and had me into my apartment in no time. Reasonably priced and quick to explain the process. Highly recommended!

We’ve been calling M&D since we moved about 2.5 years ago. They are always so professional and serviceble. We were fortunate to always have the same person come out to service us. Joey is very knowledgeable and nice. He takes his job very seriously and will work until however long he needs to make sure the job is done, and done well. The quality of their products is superior and reliable. Great number to have on hand!

I’m a little delayed in writing this but had a great experience with M and D locks. I called to have a cylinder of a deadbolt changed to an apartment I had just moved into. The receptionist was courteous and efficient– she got someone to my apartment that very afternoon. Joey from the empire location came by and got to work quickly. He was done in no time flat and did an awesome job. He was very nice and professional! Will gladly use them again and recommend to anyone looking in the Kensington/​Ditmas area, where I am. Thanks!

Decent service! We went here to duplicate my Honda key for me dad, so he can have a copy just in case. It was a bit misunderstanding with the price but the guy that we spoke to was in training so its understandable. The total cost was 180 with taxes included (without taxes, it was 160). The address is wrong on Unilocal; its located on 140 Empire Blvd closer to Bedford and right across the street from Firestone; diagonal from Burger King. They have little knick knacks in there too like plungers, carts, etc. The guy was nice and helpful. Would come back in the future if I need to.

Joey made it to my apartment really quickly — and the work was efficient and excellent. Put my mind at ease — offered great options and was super nice. Thanks so much!

I lost my car key and called around for a locksmith. Most were closed, and the few opened on a Sunday were priced at $ 300 for a copy; not even the remote! I came across reviews for this company and after getting a quote of $ 220 for a copy of my car key and $ 350 for remote key, I was sold. It took an hour for the guy to arrive and 45 minutes to complete the job. I was told I could pay with my card by the receptionist, but the technician, Joe, wanted cash which I did not have. He was nice enough to follow me to a bank. Overall, I was pleased with the service and would definitely use this company again.

The lock on my apartment door broke. Even though it wasn’t an emergency, they still showed up in just 30 – 45 minutes. They were very friendly and professional and explained all the charges. Would use again.

My first apartment, I decided to use these guys to add my lock. Joey was awesome! He was very nice and arrived on time. He was finished installing the lock in no time! I would definitely use them again and I would refer them to a friend as well!

Daniel was a really good locksmith. He was so fast and courteous that we felt that we had to write a review just for him. Thanks Daniel!

Scam.
The employee, Joey, showed up late and was completely unprofessional and disrespectful. After charging over two hundred dollars to install a simple deadbolt that I ALREADY purchased myself, he told me that I could knock off a measly twelve dollars if I gave them a great review on Unilocal.No wonder this place has five stars. EVERYONE IS LYING. Don’t be conned into this. Just go with someone else who has a more believable 3 – 4 star review here.

Just got a lock installed at my apartment today. M&D (I think the employee was named Joey?) provided excellent service and was very professional.

Pros: excellent service, quick response time (I don’t think I even waited 2 hours for the guy to come)
Con: the price! I decided to go through the reviews already on this site prior to posting mine to see if anyone else had this issue (it looks like the owner is great at attacking anyone who dares to not write a rave review), but no one seems to mention pricing — why on earth did it cost over $ 700 just to replace 2 locks on an apartment door? Am I crazy for thinking this should have been significantly cheaper, like $ 100– — $ 200?

Excellent service! I called at 9am and the lady on the phone was so pleasant and professional. She said the guy would call between 10 am and 12pm and he did. I was running errands and Joey waited for me to come back home. He explained my choices so I could make an informed decision. Even though my door was not in the best shape, he worked fast and thorough. Joey really made the process quick and easy. If I or anyone i know ever needs a locksmith, I will definitely call them. Highly recommended!

We’ve used these guys for years now — they’ve installed fancy locks on three of our doors and counting. And then you get to have this big sci-​fi looking key thingy and people are like ooh, cool key, your house must be awesome, and you’re like yeah, totally.
Anyway, nice guys.

Called on the Sunday before Labor Day at 4pm. Lock smith arrived at 4:30, finished installing my new door lock at 4:40! What
More can you ask for? Quick, professional, and very reasonably priced. Many thanks

Went to their place on Empire to get the key to the front of my building duplicated when the super only had one to give us. It’s an old key and I was unaware that keys change in model over time and old models get phased out. Instead of giving up when they couldn’t find the initial model, the two people behind the counter looked for nearly 10 minutes to find a model they would be able to use to duplicate my key.
They finally found a model that might be able to work with my key and they duplicated it for me. They promised me my money back if the new keys didn’t work, because they were unsure if they were an exact match. They were! It took me all day to find a place that actually gave a damn about the customer and I really appreciate it!