MAC Cosmetics

The employees here are rude I went in there one time and asked for the color «cyber» and before I could even find an employee to help me one was far too busy chatting it up with another employee then finally when I did ask the employee she told me they didn’t even have it and she didn’t even check the drawers to even attempt to look she just told me right then and there. So ofcourse being the person I am I just walked out instead of just asking if she could check. You’re better off going to Manhattan.

I gave only four stars because of the mix up with the appointment time mix up. The lady did a fabulous job with my make up for my birthday celebration yesterday. Only advice make appointments when you are not in a rush.

I highly recommend Lisa, great customer service skills, honest and not your typical pushy sales person. Lisa did a fabulous job on my make-​up.
A+ A+ A+ she is the best!

Would have been nice if a single employee but the security guard acknowledged my presence. I’ll take my business elsewhere.

They never seem to have what you need and sometimes it is by far impossible to get assistance. The make up artist are usually in a huddle talking and bopping to the music they’re playing to help you out.

As a former long time MAC employee and current working make up artist, I have to say this MAC counter is the worst representation of the company I’ve ever been to. Let’s start with the counter was an absolute mess! Followed by me not being able to get any one to even look at me so I can ask for the products I needed. Then waiting on line to speak to several rude employees. I had asked for a pressed powder that I have used in my kit for over 10 years — NC5. Yes a rare color, and a very fair color which may have been the problem. But as an artist you should know ALL colors that the company you work for makes. I was told that isn’t even a color, I then went on to tell them indeed it is and that I was a former MAC employee and that I use this powder all the time. She then turned with an attitude to another employee to back up her answer that it does not exist, and her co worker then told me with a «one up type of rude attitude», «Well I’ve been here for 7years and never once saw that color!» They wouldn’t even look in the drawer to see if it was there! The employees I dealt with had such an attitude, and I have NEVER EVER in all my years of shopping at MAC been treated so poorly. I only wish I had their names to let their SRM know the customer service or lack of that is being given to Macy’s clientele. Not only this, I currently work at salon in the neighborhood, we don’t carry a line of make up so I use my MAC products out of my kit. I almost ALWAYS leave my customers with a handwritten list of at least $ 100 worth of MAC products that they go any buy after a make up application with me. I always speak highly of MAC products and truly stand behind the brand. I use to send them just up the street to Macys for an easy sale, but I now make it a point to not send ANY of my customers to that counter, and I’m sure to tell them how rude and nasty they are and to not go there! Many of my clients already are aware of how awful the MAC on Fulton is and also shared with me their bad experiences there. Ugh… do I have to even give it a star!!! There should be a thumbs down option.

As far as the display and cleanliness goes, it looked like a toddler was playing reptar on the counters and kicked everything and destroyed all of the displays. this place is a mess! None of the colors were in the right spot. all samples were either dried up or empty. i went there already knowing what lipstick i wanted, but if i went to browse i would have been pissed for traveling into this one in the macys. the woman that helped me apply my lipstick was very nice though, which is really the only reason i gave it 2 stars. im never going back and will rely on the manhattan or montague street MACs from now on.
To Mac: please clean up and restock your displays. also have the employees keep the displays nice and neat. otherwise it is atrocious to look at.

OMG never again. The person that helped me must have been having a bad day, ok so whatever.
I will say that I tried on foundation, never having used Mac, I told her I have sensitive skin and she said yes lets try this. She brushed it on so hard I wondered what I’d done wrong.
I was genuinely interested and she only brightened up at the thought of a sale, when I saw this after the way I was treated, I said thanks but no thanks.
Good thing too, bcos next day my sensitive skin developed hives, still have them 3 days later as I type… smh.
Oh well u live and u learn.
I’ll be shopping something specifically for sensitive skin next.

If you’re in Macy’s and a women of colour… you should stop here!
Yes, this Macy’s offers Fashion Fair but do you want your skin colour to look pink and unnatural?
No, of course not!
They have an outpost on the 4^th floor along with their main counter near the accessories section.
Visit Shirley — she’s wonderful!
PLEASE NOTE MAKEOVERS ARE NOT FREE.
MUST BUY 4 ITEMS OR MORE!