Mega Car Service

This used to be my (one of two) go to car services. Now, I only call when i can’t get anyone else. The dispatcher is often rude and doesn’t give a valid wait time. He’ll say 5 or 10 minutes. 20, 30 minutes later, I’m still waiting! No call back from dispatcher to say there’s a delay. When i call to find out how much longer, IF he picks up it’s with attitude or he says «that’s not the address you gave!» I’ve given them many chances over the last few months and its always the same. Another customer they lost

Do not call.
Operators refuse to send out cars, even in their listed operational area, and verbally abused me over the phone. Use anyone but them.
They may have been good in the past, but as of 12/​13/​2014 they are unusable.

Do not use these guys. They used to be good but the last few drivers they’ve sent have seemed intoxicated, they were rude on the phone and didn’t know the area at all. They will only send 1 car, even if you request 2 for 8 people and will argue about it with you. Don’t use them!

These guys are major D-​bags. I called to request a van and the operator was a jerk. He wouldn’t give me a quote on a price. And asked repeatedly if I spoke English.
Try Castle instead. Or eastern if you have to.
Arecibo would work too.
Don’t call these guys.

These guys used to be my go to, but have been blowing it lately. Twice I’ve been left waiting triple the estimated time. These instances were both around 7:30am. Then, yesterday afternoon, the driver (Rhamades D.) was half way down the block blowing his horn for 5 minutes. I’m on crutches and tried my best to wave him over. When I got in, he gave me grief for having him wait! It’s going to be a long month if taking cabs!

Called and told the dispatcher I needed a cab to take my friend to the ER — nothing life threatening but we were looking for some haste.
Waited 10m then called for ETA — dispatch told me ‘2m a blue car will come’ with barely a beat. Waited another 10m. Dispatch said ‘so sorry my friend actually it will be a black car, wait 2−3m’. Waited for another 10m, car never showed.
Luckily another car service pulled up and we hopped in.
Mega Car never even called me back.

I called the evening before for car service to JFK from Sunset Park for 5AM, they said no problem. I called at 430AM to make sure the guy was still coming, they said yes, he will be there at 5.
The driver showed up at 5:03AM and apologized for being late, that was great, 3 minutes was nothing and to me that is pretty much on time. He was friendly, clean vehicle and got me to JFK in good time.
Now they said it was $ 36 on the phone but the driver said $ 40 (not including tip), I didn’t have an issue with that cause it was Christmas Eve and it was a long trip. So that didn’t bother me much although I think driver and customer service should be on the same page. Overall, it was a good ride and will use them again for my next trip.

If only Unilocal would catch on with everything else besides restaurants to keep businesses like Mega accountable for bad business practices.
Within the same week– I attempted to call my go-​to car service, Mega, twice. Both times — the car didn’t show up or showed up so late that the dispatcher kept telling us he was «on his way», «got into another car,» or my personal favorite — «he should be in front, oh he’s not there? He didn’t see you so he left.»
Standard ride from the airport is $ 35, excluding tip. But so is every other car service so long as you confirm with dispatch beforehand. With several other car services — why even waste your time with this one.

I don’t know why this company is rated so high. I used their car service yesterday and was told I would be charged $ 30+ whatever tip I leave, total $ 36. Their credit card machine had problems and couldn’t read my card so they charged me the next day — $ 39. I agreed upon $ 36, not $ 39. They claim the extra $ 3 is credit card fees. What about other times? I was charged $ 45 vs $ 40? They need to stop lying. Other times I’ve used Mega, they’ve always charged me incorrectly for their service as well. I didn’t mind the other times because it was on company tab, but when I’m paying for myself, that becomes a problem.
Additionally, last night I specified I would probably need a return service from the city and they said that would be no problem. I call them when I am ready to use the service and they denied my patronage. From Meatpacking to Midwood Brooklyn.
There was also another time I used them and they came 20 minutes late from the scheduled time. I made my boarding time just in time. I called them every 5 minutes to see where the driver was and the dispatch kept telling me 1 minute, he’s around the corner. Such lies. I don’t appreciate having to wait 20 minutes for a car service and being lied to. This company is seriously unprofessional. I gave this company many chances already.
I am never using this car service company ever again.

Yesterday I called for a pick-​up for this morning at 8:00 AM. I gave them the address I was going to be, the address I was going (they didn’t ask for this — I just insisted), and they told me a car would call when they were 10 minutes away. At 8:00 AM this morning, no phone call, so I called. They told me they had scheduled me for 8:10 instead of 8 AM as I had requested and that a car would be there in 5 – 8 minutes. 8:15, still no car. I called again, they told me to head outside in 2 minutes and I would be met by a gray car. 8:17, no car, 8:20 no car. A black car (not the gray they had just told me to expect) arrived at 8:25, 25 minutes later than I had scheduled the service. When the driver saw I had suitcases, he visibly sighed at the sight of them. He did carry them and put them in the trunk, but I thought his sigh was rude. And then when I got in, he asked me where I was going, even though I had given them the address the day before! All in all, there is no reason I would recommend this car service.

12/​31/​2012. Called on New Years for pick up and drop off from park slope to the Brooklyn navy yard. Made it on time and it wasn’t expensive at all.

Very disappointed based on the reviews and 5 star ratings. They took all my flight information, but didn’t check any status to see that my flight was delayed. The dispatcher or driver (not sure which) had left me 3 almost un-​intelligeable voicemails asking where I was. I, of course, didn’t get them because my plane was still in the air! By the time I landed the car had come and gone. When I called, I could barely understand whoever answered. It took almost an hour standing in the cold before another car came. Oh, but my favorite part was when I called twice more to ask where the car was the guy told me «15 minutes. Black Cadillac». Uhm… they’re ALL black Cadillacs! The driver didn’t know where I was going or how to get there. After I had my daughter give him cross streets he didn’t speak to me for the rest of the ride. Not bad prices, but I would have gladly paid more for better service.

On time. Super fast. Very friendly. I took them to JFK and they got me there within a half hour from Sunset. Great. Reliable.

Always fast, always reliable and cheaper than everyone else

I’ve used this car service many times to get to JFK. And for that, it was fine – the rates were competitive, the drivers friendly, the cars clean. However, I can no longer recommend them as I’ve had at least 4 experiences that have left me in a lurch. They have showed up late to almost all appointments, by 10 – 15 minutes. I have called in advance to tell the dispatcher where I have to go, and yet the driver would show up WITHOUT A GPS – very few of their drivers have a GPS— and not know where in the hell he was going or pretend he knew where he was going and got lost. There was one instance where a driver got lost going around Prospect Park, another where he almost drove me out to Montauk when I was supposed to go to Islip. I can’t trust them to get me where I want to go on time. Hint to Mega – make sure your drivers have and know how to us a GPS system.