Men’s Wearhouse

didn’t have many options and it was super expensive. did not buy or rent a tuxedo here.

Oh, Atlantic Terminal. It’s the bane of my existence, but it makes things so convenient sometimes. Sometimes you need a last minute tie bar, or a bow tie for a wedding, or a pocket square so you look fancy. And that’s when you’ll be glad Men’s Wearhouse exists. If you’re not in a rush like I was, then watch out for their random BOGO sales. Sometimes, it’s buy one get one free, and sometimes they go crazy with buy one, get two. Those are basically the best times to buy because their prices are pretty inflated compared to online, but that goes with the brick and mortar territory. Their salespeople aren’t too pushy (depending on the day), and it’s not a huge store, so unless you’re getting fitted for something, it should be a quick in and out affair.

This place is a joke. The people who work here clearly have zero attention to detail, zero knowledge of an appropriate fit and zero care in the world.
After receiving the tuxes post-​first fitting, four of the groomsmen complained that the fits were way off. One groomsman looked like a penguin. Another looked like he was wearing mc hammer pants. A third said he looked like a 9 year-​old wearing his father’s suit. My boyfriend’s sleeves went halfway up his forearm. Mind you this is after alterations were done. Fine, clearly they need qualified people doing measurements, but we gave them another chance.
Day of the weeding and my boyfriend’s jacket sleeves are still halfway up his forearm and there are chalk marks all over. Zero alterations were done!
The laziness of this establishment astonishes me! Do yourself a favor and go anywhere but here.

I have two experiences at this Men’s Wearhouse, and they were both great. I know that’s a small sample size, but I wanted to share them anyway.
1) We went through this location for my husband to pick out and do a fitting for his tuxedo for our wedding. We had already picked out everything online, so it was a matter of getting fitted and going through the process of setting up a wedding account. Everyone was helpful, efficient and friendly, and we were out of there in less than half an hour (full disclosure: my husband did most of the work. I sat and watched football on their nice TV.) Two friends also had to get measured there, and when the tuxes were ready to be picked up, everything fit fine and went smoothly.
2) For another wedding late in the summer, said husband realized it was about time he get a new «wedding guest» suit. We got there an hour before they closed on a weeknight and were pleasantly surprised at how helpful they were even as they were getting ready to close the store, as well as setting up for a sale starting the next morning. Thaddeus in particular was a marvel; he seemed to be running the whole operation but still found time to have a great conversation with us, figure out what we needed, give appropriate suggestions, get the fitting done, *and* guarantee that while we had come in with only about three days notice, we’d have the suit tailored perfectly. It was a tall order but he came through (as did the full staff, as did the tailor whose name I regrettably didn’t catch). Thaddeus is one of those guys that makes you want to write to corporate about how great their staff is; I forgot to, so I wanted to write a review instead.
Are there better places out there to buy a suit? Maybe/​probably/​definitely. But for the selection, price and quality (of their nicer suits; the quality of their cheap suits isn’t worth it), it’s a good place to go.

Today my parents and I drove 45 minutes to the Men’s Wearhouse at Atlantic Terminal. It was an awful experience. Originally I chose to go with MW instead of
and Jos. A Bank because you can’t beat physical locations.
Walked in to get my father measured for his suit. A lady comes up to take measurements who was kind and nice but just walks away. She directed us to an associate sitting behind the Rentals desk who kept yawning really loud in front of us.
My dad had questions about shoe sizes since he needs a wide-​sized shoe. The associate gave him two sizes and told him that was the only choices. My father’s English is good but not the most clear. So to clear up any misunderstanding, I explained the size problem to the associate.
He repeated himself: this size or that size. No care or explanation.
All this time there was another associate next to us inserting shirts back into the packaging while gossiping on the company phone. She was talking trash about management and other co-workers…in front of us and other customers!
I thought, surely she would hang up or at least take the conversation to the break room. Nope!
And lastly, my primary MW told me my father’s black suit would cost less than $ 120. The associate assisting us said $ 150 initially, then $ 180, then $ 190. Final bill was $ 205.49 without tax. His standard suit will cost over $ 60 more than my groomsmen suits.
He said the party chose this so that’s why it costs so much. If he asked for my name, he would’ve discovered that I’m the «party.» I told him I’m actually the groom.
When I asked for a price breakdown, the associate couldn’t answer and just said it’s fees and taxes. I asked if he could just print out the receipt and help me understand why it costs so much. He asked if I was paying the $ 20 deposit or in full. Completely ignoring my question.
I left really, really embarrassed by this experience. Not even upset or angry. I work in a people-​oriented, customer service job, too; and felt really embarrassed at the lack of professionalism by this MW. This is not what I’m paying extra money for.
My parents left annoyed, and I left not feeling confident that the right measurements were taken, or that the final product will be what my dad needs for my wedding. This was supposed to be a pleasant and smooth experience from a leading suit shop. Not this time.
(Later talked with customer service who forwarded my complaint to the store manager or a regional manager. Wasn’t sure because the person who called me back never identified his position. My subsequent follow-​ups were never returned. Canceled my dad’s suit order.)

HORRIBLE!
If possible to give no stars I would. never had a good experience but my last was the worst! Had to rent a tux for a wedding, not only did everyone in the wedding party have major issues, but the staff was not helpful, rude and could care less. My suite was two sizes too big and the man who wasn’t even paying attention to me just kept saying «it’s fine, that’s how they wear them».
Then when I got one that fit it was dirty, with a used tissue in the pocket and all! All they did was take it in the back, heat it and then tell me it was new — like I’m stupid and wouldn’t notice.
They were horrible! Go anywhere else, especially if it’s for a wedding party

My general experiences with different Men’s Wearhouse chains have been bad, but nothing could have prepared me for the horrible and below any standards of service I received in the Atlantic Ave, Brooklyn branch.
The story started a few weeks before my wedding. To be honest, the only reason I got involved with this store in the first place is that I was given a Men’s Wearhouse gift card. First I went to the Rt. 17 NJ branch where after a long and frustrating process where I was given subpar service and it was very difficult to find things in my size (which isn’t extraordinary – I am a men’s small and 30 waist) using this gift card I bought a vest, suit, shirt, and tie. Measurements were taken and the pants and the suit were tailored to fit my size. When I returned to try on my clothes after tailoring, it turned out that the suit jacket was tailored too small and the shirt sleeves were puffed out and too long. When asked how this happened, their answer was «there is no standard» and «you get what you get, it’s fine» which was offensive and frustrating, as this was for my wedding.
Since I live in Brooklyn, it was hard for me to return to NJ, so I had my clothing sent over to the Brooklyn branch, where upon entering, the employees were in the middle of what looked like a dance party and it took several minutes for me to get their attention. They promised to make the corrections needed so that my suit would fit properly. As I was waiting, I also looked through shoes. I asked for help for finding my size and was given only one pair, and when I asked for more options, was ignored. I asked again for more options and his reply was, «What, that isn’t good enough for you?» and when I said no, he replied, «If those shoes are fine, then why do you need another pair?» After pushing further (which I shouldn’t have to do for good service) he begrudgingly gave me another pair.
In the meantime, I was called to check my shirt, which still wasn’t a correct size, so it was sent back for a third repair and by that point the shirt was so poorly tailored that so much fabric was cut from it that the shirt didn’t fit me anymore at all. It was the only shirt there in my size and they said there was nothing they could do. By this point, weeks had passed and this all happened a few days before my wedding. Not only would they not give me a discount or any form of compensation, I was completely ignored, never apologized to, and the ridiculous mistake they made was completely disregarded. I was very distraught and at this point close to panic and asked for the manager’s help. His reply was no better than his workers. He asked, «Why do you need that shirt, there are other shirts here» even though I insisted that this was the specific shirt that I had chosen for my wedding after careful scrutiny. After all, it wasn’t a shirt for any day, it was my wedding day. When pressed further, I was told there is one shirt of that kind in my size but in the Bronx and that I could «take a taxi (from Brooklyn all the way to the Bronx) to get it» and there was «nothing they can do» for me. After ruining my shirt not once but TWICE the least they could do was send a taxi themselves and when politely asked, they replied, «there is a limit of what we can do for our customers.» They also when push came to shove didn’t have another shirt in my size at all in the entire store. In the end I gave up and used an everyday shirt I have used many times, for my wedding.
The entire experience was beyond disrespectful, rude, and completely unacceptable. I will never buy at Men’s Wearhouse again, even if given another gift card. I suggest that no one else enters this despicable store either. There are far better, more cordial, and more reasonably priced places to shop than at this horrible chain.

It’s true, you really need to try not to use MW for your important events. I know it’s hard to avoid. Big brand, multiple locations is tempting. But please trust me – I’m not a froo-​froo guy, I am not into style and wasn’t looking for much for my wedding tux, but this place doesn’t deliver on the basics. Let me explain:
MW is the McDonald’s/Home Depot/​Sports Authority of tuxes. My point is this is a «big box» model where no on who is helping you is likely to have been on the job long enough to know anything about what they are doing. They may be courteous, they may mean well, but your file, your measurements, etc, are going be taken by someone who isn’t a tailor, and they will be passed on through x different people until you get the product weeks later. My point: something goes wrong.
And more important: when something goes wrong, MW can’t fix it. They have no ability to tailor within the last two days before the event. No staff onsite with that ability. You pickup Thursday/​Friday it’s a cattle call, get your stuff and go.
In my case it was the pants. Tux, vest, etc, all fine. My pants were like parachute pants. Did they have a smaller size? No. Anything you can do? No. Take it or leave it were my options. They were polite, I was polite, but in the end I got married and all the photos in big, baggy pants.
Did it ruin my day? Nah. Not a big deal. But for the same price to 50 to 100 bucks more, go to a place like Baldwin Formals, or any other small operation where a TAILOR measures you AND the same guy handles the pickup, AND they go adjustments day-​of. In fact they can fill a whole order day-​of. It’s simply worth it; cheap is just not cheap enough at MW.
With a nice online interface and many locations, MW is easy and cheap. But that’s all they have going for them, and that isn’t enough for major event formals. (But, fyi, Jos A Banks is even worse.)

Can’t speak for the other reviewers but I had a wonderful experience here. Bought a gift card for my elderly dad, and then went with him to the store. They were extremely helpful with their suggestions and very accommodating to his tastes. They definitely made a long term customer out of both of us!

I have never written a bad review about anything but I felt compelled today. I went back to this men’s wearhouse at atlantic terminal after the first time they fitted me for a suit and then told me I had to pay for it. I had been told that the suit (which i was getting to be a groomsman in a wedding party) was already paid for. There was no, «let me look into this for you» or «I’ll get to the bottom of it, dont’t worry». He simply told me to get reimbursed by someone else. why cant the other store with the same name and corporate identity reimburse him??? I explained that it had been pre-​paid by my father at another location and to call that location to confirm. They assured me this was impossible. I called my dad and he told me it was paid for so I went back a week later and they fitted me all over again… twice. The fitting and «ringing up» was repeated once the manager took over. At the end they took all my information (phone address & email) twice or really for a third time counting the first visit and gave me a second rewards card (I was never asked whether I wanted to be in their rewards program, they automatically enter you for spam emails annoying computer generated calls and printed mailers). Although the lower level employees were nice and patient (although as confused as I was at times), the manager (who may also be the owner), was pushy and a bully, hurrying me at all times, asking me the same questions more than once and, in both experiences, taking 30 – 40 minutes just to fit me and argue with me. If you want a suit or want to outfit a wedding party, go to a local independent store not this store with its inter-​chain issues, pushy service and inflexible, impatient attitude.

You’re going to wish you went somewhere else. I guarentee it. My wedding is tomorrow and I took time time out of my day to hopefully prevent anyone from making a mistake by going here and expecting a half-​decent outcome.
I saw some of the terrible reviews pertaining to rental and the lack of know-​how of the staff here, but took a gamble anyway. I had a good experience here a few years ago buying a suit, but the rep that made it a good experience is no longer there. The lack of professionalism and capability in this place is horrific. HORRIFIC. Corporate needs to shut this location down; you’re embarassing your brand with what’s going on in this store.
When we first come in to get our measurements done, it was a disaster zone. It looked like a high school block party, everything and everyone was all over the place. They haphazardly took our measurements, and the whole time I’m wondering if they know what they’re doing, they were deep in conversation all throughout the process. Turns out, they had NO CLUE what they were doing. Every tuxedo, once picked up three days before the wedding, was way off in size. They gave me a size 44, I’m a size 40 jacket. My brother’s sleeves’ ended in the middle of his forearms, and all the pants were short. The shirts were so awful and baggy (to which there was no solution, of course) we had to spend the rest of the day shopping for new shirts elsewhere to fit our tuxes. Honestly, the one bright side is, we looked funny as hell. If it wasn’t as important as it was, maybe we would have had a good laugh about it. You hear that, Mens Wearhouse? Tuxedo rentals properly done are important to people. That’s why we are willing to pay $ 200 for your garbage.
The staff was cold and unhelpful, and upon our walking up to the rental desk, seemed very inconvenienced by us showing up. The only helpful person in the store was Tony, who said he would remedy the situation and did so the best he could. Luckily they had other jackets in the store of that collection, and he had to coordinate fixing what we could with the tailor, who was not at all a morning person (It was 11am). We were the only people in the store for about twenty minutes, and the staff just insisted on bullsh*tting amongst themsevles, just like when we went for the fitting. Except this time there was a lot wrong, and they couldn’t be bothered until finally Tony freed up.
I don’t know what I was thinking. Save your money, save your time. If you need something done in a timely manner and have it done the right way, you cant afford to go here.

This place has suit rental, which is defiantly overpriced. They have 5 type of tax from 130 – 189 $!!! And it is only when it is booked a week before event! Or they charge rush-​fee! I went to similar place in midtown Manhattan, for the same price they have huge choice of tax!
So I decided to look at the sales items. I bought a coat there. Unfortunately I had to return it back, the coat didn’t really go well with my shoes and pans. First time when me and my friend got there service was kind of ok. But when I was returning it back they were kind of rude. Assistant was looking at me like am doing something wrong, she spoke unprofessionally. This area in Brooklyn has tons of good stores, I wouldn’t go there again.

I had a great experience at this location. The staff was incredibly helpful and very accommodating. My husband tried on his black suit and found that it did not fit. As he was to be a pallbearer in two days and one of those days was a travel day we were really in a bind. He had to work and I decided to take a risk and buy him a new suit. Scary.
I was able to bring in a suit that fit him well and the staff helped me find a suit that was very close. After helping immensely with sizing and styling, an awesome manager, Jae even put a rush on tailoring the pants and I had a very reasonably priced nice suit, a belt, and a shirt within three hours. The suit fit great and my husband was very comfortable. He was able to focus on family and the loved one lost instead of an ill-​fitting suit. We will definitely return to this location and feel very grateful to the staff for all they did to help.

This is just about Tuxedo rentals.
I would have given them one star, but the manager talked me down so he earned them one back.
Unbelievably bad service in this place. Long waits, and then when you do get service, they really aren’t interested in helping you. Top it off with pretty poor quality measurements and mediocre quality rentals. My tuxedo was almost unwearable but I didn’t have time for them to fix it.

Okay, they got the tux to me the day of the wedding, and it fit better than the first one they had picked out. All thanks to Abby. Go Albanians! They also did a nice job with my groomsmen.

We had to get a tux for our wedding and my fiancé was dreading going to get fitted and put it off till 6 days before our wedding. We were expecting headaches and full out chaos and instead we got people who actually know how to do their job and do it well. We were in and out in 20 minutes and can’t complain about the price. We are so happy with our experience and even got a 50% off coupon. Looking forward to buying a suit for him for the honeymoon.

This place is absolutely terrible and should be avoided at all costs. The people who work here are useless and act annoyed beyond belief when you just expect them to do their jobs. For all practical purposes, they don’t offer tailoring of any kind.
I brought in a couple of suits to get tailored (which had been purchased AT Men’s Wearhouse, mind you). I was immediately told that it would be an extra $ 45 per suit (disregarding their own policies, I guess). After trying one suit on, the tailor told me «it looked just fine» and to just leave it the way it was. I was specific about what I wanted to be done to the suit and repeated that I wanted to get it tailored, but she refused to do any work on it. Huh, a tailor who refuses to tailor.
Upon leaving I was told that they would happily show me some ***new*** suits which I’m sure they’d be unable to tailor as well. Seriously, If you are a busy working professional and value your free time, DO NOT go here under any circumstances because it is simply an utter and complete waste of time. The people working here do not know what they are doing.

I’ve always had very friendly service here. Whether you’re a size small or a 6XLT or anywhere in between — you will find some clothes that make you like the way you look, just like their founder says in the commercials.
They almost always have some sort of sale such as «buy one get one free», which really changes the way you have to look at prices. Their $ 70 for a sport shirt looks expensive, but not when you realize they’re only $ 35 if you buy two.
The primary draw for me is they have high quality sport shirts in tall sizes, which I require and can’t find in most department stores. But the more I visit, the more I learn about style. Their website also has a great style advice section, where I learned shocking news (to me) that your socks are supposed to match your pants, not your shoes.
This particular location is very convenient to get to since tons of subway lines stop directly below it and there’s also an underground parking garage for the mall it’s in. It’s also just a two-​block walk from the G-​Train at Fulton St, making it easy to get to from northern Brooklyn.

In and out in a jiffy to return a tux. As with most MW, though, the space felt sort of cramped.

I think I’m weirdly shaped. I could just end this review right there, but then it wouldn’t really be very useful to anyone.
Only one dress shirt has ever fit me well, and I can’t remember where I bought it. It’s an Italian brand name, and I can’t even find them online. I’m sure I’ll eventually have to bite the bullet and buy shirts custom-​fitted to my abnormal frame. But I haven’t yet, and as I wandered by Atlantic recently, I spotted the Men’s Wearhouse, and decided I should check it out.
They obviously didn’t have the brand I was looking for, because it’s some sort of elaborate joke being played up on me by the universe, but I was honestly surprised by the decent selection of affordable clothes. Shirts, ties, belts, suits, shoes… for a store that isn’t that large, they can definitely outfit you for that wedding you don’t want to go to. And if you buy a suit, you get the next one for $ 100.*
The sales guys are a little pushy, but funny and actually pretty helpful. As I was browsing, I got a disturbing e-​mail** and I sat down on a stool to respond. One of the guys came over and said, «If you want to sit down, come over here; I’ll get you coffee and a newspaper!»
I don’t think he meant it though.
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*At least that’s what all the signs said. But there was an asterisk, and I’m sure the fine print read «This does not include any of the suits you actually want.»
**Apparently rock-​bottom prices on Viagra, Cialis and Levitra were only going to be offered for a limited time, and I needed to act fast.