Mikes Heavy Duty Towing Inc.

They employ drivers who drive recklessly, illegally cut people off, drive illegally with their emergency lights on, and attempt hit & runs. Check it out:
They need to fire that employee.

I have never posted a review of any kind in my life… Until now.
I called mikes heavy duty towing when one of my trucks broke down. The person was very courteous and said the tow would be there in about 1.5 hours. Approx two hours later I called back just to conform and they said driver is In traffic and would be there in forty minutes.
I called back after another hour (3 hours now) and the guy said about twenty minutes.
Well it is now FIVE hours later and the tow company is not picking up the phone. I have never in my life been treated like this before and I will not let this go without letting everyone know that they should NEVER under any circumstance call these people for any kind of service. A person should never be treated the way I was treated tonite. Absolutely disgraceful.

I was stuck on the highway on Van Wyck Expressway and called AAA. They told me that they aren’t authorized to tow there but will send me the company that will. After about 35 minutes a guy comes with a tow truck and told me to get out the car and come into his truck because it is unsafe. (I really appreciated that). He then proceeded to tow my Sentra on the flat bed with lil effort. If it was 2 minutes I felt it was too much. He then started small talk and told me he will change my tired for me and will just add it to the bill for AAA. Since my car didn’t have the jack, he left the hook thingy on my car and lifted it with the bed (neat trick) and did everything with out so much as a scratch. Then after everything it was the first time I ever hear a tow truck ask for credit card first. He said it’s safer and easier to prove that you were serviced by mikes towing. In total he was with me for 30 minutes and had me on my way in no time. I didn’t catch his name but he said he’s the only one on that highway at overnight hours and his truck had a big NYC on it. Thank you so much for making my life easier. He was courteous and respectful.

Zero stars! Worst customer service ever. The guy who answers the phone barked at me he doesn’t tow cars blocking driveways and then hung up. Nice way to do business.

Pieces of shits and highway robberystay away from them!?! Customer service was rude hung up on me had to call them back 2 – 3 times before I got somebody on the phone STAY FAR AWAY !? ‘$ 175 to change a flat tire !?!

CROOKS!!!
We broke a belt on a truck and contacted Mikes for a road repair.
After 3 hours the mechanic showed up with wrong part.
He went back to the store to get correct part and once returning to truck he did not know how to install belt, REALLY!!!
Mike’s ended up sending 2 more people out to the truck and at midnight they said «we cant fix it we will have to tow it. Shawn said they would not charge me for tow because of all the grief»
The next day it took them until after 4pm to get the truck running.
The bill was $ 3123.00. I about feel out in the floor. They refused to take a credit card and refused to even discuss how it became over $ 3000.00. Once they were paid and the hood was lowered we noticed damage to our truck. Kevin acknowledge the damage and took pictures which he would give to Mike. I contacted Mike a few days late with the $ 1950.00 repair bill to replace the bumper and corner of our truck. Mike said «It obvious the tow bar did the damage to our truck and that he would get back with me.» I have called over and over and sent multiple emails with no reply.
Dealing with these CROOKS cost us over $ 5000.00 for a belt replacement.
I am going through the insurance to sue them but any legit company or person would not force people to go to such. He will get his.

Getting a flat on the BQE is never fun, but Ivan in his trusty tow truck #9 arrived quickly and was courteous and efficient and very mindful of safety, which made the situation much less stressful. Thanks!

The tow was good, I really enjoyed the driver, and their fleet seems nice, but.
The service at the shop/​office is TERRIBLE. You can stand at the front window for 20 minutes as employees walk past not even acknowledging that you are there.
I was thoroughly overcharged for both the tow and the repair. If I pay $ 85 to overnight a part, I don’t expect to be charged an extra $ 150 for someone to drive to the place where the part was sent and bring it back, without being told this would happen. $ 235 to overnight a part that didn’t show till 4 days later? I’ll handle that next time thank you.
To further show they weren’t concerned about my vehicle it was left parked on the street unlocked for 5 days, full of my work tools in what is not a nice neighborhood.
Next time I may use them to tow me, but to another shop!

Awful, terrible, company. They are the only road service provider allowed to service cars on the Prospect by the NYPD and let me tell you that they completely take advantage of this apparently legal monopoly. My car became disabled and my emergency road service insurance company informed me that this service provider was the only one approved and would be there in 45 minutes to an hour. After an hour and half of waiting with a small child, I called and was rudely told that the truck was on its way even though they never bothered asking me my name or location. I waited another half hour and this time when I called I was told to *uck off and to wait. Finally, after two and half hours later and many NYPD cars (none of which bothered to stop by and make sure we were okay), a tow truck showed up. It pulled up about 20 – 30 feet in front of my car, waited a minute and then drove off. I called the guy who had cursed at me earlier and told him what had happened. He admitted it was his truck and would send them back. We waited for four hours in total. Not only was this incredibly frustrating, it was unsafe. While this company is obviously poorly run, they clearly are in good with NYPD. I would tell you to stay away, but you can’t if you drive on the Prospect Expy thanks to the NYPD. They deserve negative stars but I’m forced to select one in order to make this post.

STAY AWAY!!! if i could give this place ZERO stars, i would. i was on the bqe calling for tow truck companies. the usaa card (its like an AAA card but for military) told me to call this number, so i did. this was about 5am, and when i had called, they told me to call another number. being that i was in the middle of the highway standing next to my car i could not hear him and asked him to repeat it. after repeating it, i tried to copy down as fast as i could but was not in reach of a pen so he RUDELY HUNG UP ON ME. i called back and he said he would not repeat the number again and to call 911. when i asked if they participate with usaa, he just hung up on me again. they have terrible customer service. thankfully an officer called a tow truck company for us and it will be reimbursed. STAY AWAY FROM THIS PLACE!!!