Mociun

My husband bought me earrings here as a gift and debated over a few and chose after some text help from one of my friends. He spent just shy of 500 dollars. The sales staff there asked whether i would want screw backs and he didn’t know. So she tells him, «she can come back and have them changed if she wants.» I put them on the next day, excited. As i sweep my hair off my shoulder walking on the street a stud fell out. Agh! Thank goodness I found it. I was lucky. I was so bummed that I was scared to wear them for fear of loosing an expensive and sentimental gift but as my husband mentioned maybe I just needed screw backs for safety. So I go in thinking it’s just an option since that’s what it sounded like. Im met with «that will be $ 130.» Uhhh no one told my clearly jewelry clueless husband that it would cost a significant amount. It was a gift! Don’t tell someone there’s an option that your giftee will have to pay for with out explaining that to the gift giver, that makes them look so bad! So I explain what happened with the earring falling out and they don’t budge. The sales manager even looks at it and doesn’t bat an eyelash. Well fast forward to my refusal to pay for what I see is a messed up backing– they try over 2 agonizing phone calls and 3 emails to convince me to have a thicker post done for $ 80– and then finally Caitlin Mociun herself emails me and in her second email admits they had quality issues with the stud backs!!! Then tells me «I did take a look at the earring that you brought in. I feel that the earring back that is left is a little on the loose side. We got a parcel of earring back that had a number of FAULTY units and we returned them for more secure ones but possibly a pair was put on these earrings that we didn’t catch. We have put different earring back on the Cone Earrings you purchased that feel like our backs normally due.» Well thanks for making me fight for a clear mistake on your end. And I won’t forget the other comment in her email «not everyone can be happy in these situations» ummm, as a customer whose husband paid 500 bucks for a gift we should be happy and have a item that isn’t defective. They are so full of themselves that it didn’t occur to her that she was wrong. I haven’t gone back since and it was a great pleasure to direct two friends with boyfriends buying engagement rings to other jewelry designers who aren’t entitled brats playing store.

Long overdue review for Mociun.
Caitlin and her team helped me with an engagement ring and my experience could not have been better. They were helpful and communicative throughout the whole process. When I met with Caitlin she was responsive to my desire to incorporate family stones and she was equally helpful when I was picking out a center stone to purchase on my own. She was patient when we went through different designs and we settled on something that turned out perfectly. Caitlin also hit my budget perfectly as well, which is always nice.
Nothing but praise for Mociun. Will likely return in the future since the engagement ring was such a hit! Not only does my fiancé love it, but everyone who sees is wants to know where it’s from. The designs are so unique and the craftsmanship is superb. Five stars. Thanks Mociun!

I love my custom Mociun engagement ring, so I’m surprised to be sitting here writing this review. But after wearing my ring for just 18 months, a stone fell out of my ring 2 weeks before my wedding. Although I was shocked to lose a stone so soon, all would have been alright had I not been shocked by the customer service response I received from the team at Mociun. While my situation was heightened by the urgency of my upcoming wedding, I never imagined that a small business like Mociun wouldn’t work with me to do their best to get my ring fixed before I walked down the aisle. There was an alarming disregard for the situation — not even a hint of concern or effort. It shocked and saddened me to see a small local business responding with such disregard for the customer and to witness their lack of pride in and responsibility for their product, especially custom work. In the end I turned to the nearby jewelry district and was able to have my ring repaired beautifully, affordably and most importantly without strife or stress in under a day. All of the reasons why I support Brooklyn businesses are questioned by an experience such as I had with Mociun.

Argggghhh I should of checked Unilocal first.
I have been following Caitlan and Mociuns work since she was making clothing and yes, I have a few of her dresses I still wear from when she started in 2005. I was totally in love with her rings and necklaces when she transitioned from clothing. The designs were stunning and unique in a way that was exciting yet timeless.
I decided to save up for 2 years and purchase myself one of her rings as a birthday gift, a custom design!
However the customer service was horrible. I should of known when I had the non-​refundable consultation, to not move forward. During the consultation Caitlan told me she didn’t have much selection for my price range and I needed to spend more, then proceeded to tell me how burned out she was from making ‘so many rings’. When I saw the stones she picked out I felt they were too orange, she assured me the stones were not orange once set. When I expressed my concern the following day to her again, that I still felt the stones were not correct, she told me she did not know how to proceed if I did not like what she suggested. She I trusted her judgement and went forward with the design.
Once the ring was finished, it was still orange as I fear but agreed to wear it for a week and see if it would ‘grow on me’. After the week trail, I contacted the shop asking if I could rework the design or exchange the stones for store credit or something.. They said I could ‘exchange’ it as long as I would pay the majority of the total cost of the ring to have it redesigned AND return the ring. When I argued that paying almost the full price of the ring in addition to returning the ring made no sense, it was game over. They weren’t willing to be flexible with me in anyway once they had my money in hand.
As a result, I have a $ 3800 ring which I don’t like. It’s been a pretty tragic learning experience and has soured if not entirely ruined my love of the brand.

I like some of the products here. Rugs are affordable. Jewelry, well I have no idea as none of the 3 employees greeted or offered help. Something about them (busy on their iPads?) turned me off. Generally a cool looking store but almost nothing about it was welcoming.

I’ve been stalking Mociun on the Internet for a couple of years now. The jewelry is so unique and pretty, and it has the endorsement of one of my most stylish friends, who I try to copy discreetly whenever possible. I almost asked my husband for a pair of Mociun studs for my birthday back in January, but they were expensive and all sales were final, so I decided I’d have to at least see them in person before committing.
As luck would have it, I found myself within a short walk of Mociun on a recent trip to New York, and decided to make a quick stop at the store. The space was lovely, elegantly decorated, showcasing a lot of interesting accessories and home goods in addition to the Mociun jewelry line. It felt like a high-​end gift shop, with a tightly curated selection of goods for discerning, loaded customers.
The jewelry was prominently displayed, some of it in lighted cases embedded into the walls. I was mostly interested in the studs, but I ogled the gorgeous rings and necklaces too. I see why people turn to Mociun for unusual engagement rings. The designs are distinctive without being aggressively oddball. I liked a lot of the studs, most of which were meant to be part of mismatched pairs. I tried on a few combinations. The woman who helped me was very accommodating.
I didn’t end up buying any earrings on the spot, but now that I’ve seen them, I’m determined to get a pair of Mociun studs the minute I have an excuse. I’m a fan of this line, and the store was very nice. It’s worth a browse if you’re in the market for cool jewelry, or even just in the mood to check out a neat boutique in Brooklyn.

DO NOT purchase and turquoise jewelry from Mociun. My fiancé purchased me a ring from Mociun while I was pregnant and I could not wear the ring as my hands were swollen. Sitting in my ring dish over a period of months (not coming in contact with anything) the turquoise changed from a beautiful light color to an odd looking teal color. When I contacted Mociun about it they told me I could pay to have my ring shipped back to them (across the country) and then pay to have the turquoise replaced — although they could not guarantee that it wouldn’t happen again. So disappointing that I am stuck with an ugly $ 3,000 and they will do nothing to help remedy the situation.

I should have listened to the other reviews that warned of the pretentiousness and coldness of their experiences working with Mociun. I had warm and helpful email contact with some of the Mociun staff, so I thought our in person experience would be fine. Unfortunately, the first thing Caitlin did (knowing that our budget was under $ 8000) was ask if we would go up to $ 10,000. When I said no, she seemed surprised and miffed. This was after I had been asked the same thing over email just two days before, and I had politely said no, I would not go 25% above my budget. Though it was was completely my fault for not reading the customer handbook carefully enough, which has a lot of information about bringing your own stones, when I brought up the possibility of including stones I just found out that I might get from my late grandmother, Caitlin went in to a diatribe about the many types diamonds she refuses to work with, mostly because she just doesn’t like them. Her manner was jarring and pretentious, especially because we were talking about stones that have emotional value. I know she was frustrated that I had taken a coveted weekend consultation spot without fully reading the booklet. This was understandable. If I had read it, I would have found out if she would work with my stones beforehand. But, she still got my $ 100 for the consultation, that I ended up getting nothing out of. My boyfriend was also completely taken aback by the experience. Neither of us have ever before been treated with such pretentious nonchalance in a customer service setting.

LOVE the designs, but as I tried on rings, I thought the shopgirl was going to have a nervous breakdown. She acted like I was about to steal something at any moment — the whole exchange her voice was shaking and every ring I wanted to look at was like I just asked her a huge, cumbersome favor. The whole experience felt very bizarre. Even my laid back fiancé was turned off, and he’s usually oblivious to that kind of thing.

Unfortunately I have to be honest about all of my exchanges with Mociun. Caitlan has been one of my favorite jewelry designers for a couple years now, ever since I had first been introduced to her work. Her designs definitely get 5+ stars. They are just breathtaking. But customer service wise I am not impressed and have been actually underwhelmed by nearly every exchange I’ve had here. You would think spending thousands of dollars on a custom engagement ring would warrant an exceptional experience.
Even to fix a prong around a loose stone is a charge (since my 6 month warranty is up) and the weekend I went in to try to do so I was informed that all the jewelers were away for 6 weeks. 6 weeks?! I opted to not leave my ring and wait to have it fixed, charged for that and then charged for insured shipping to have it returned to me. (We had already done this twice after resizing.)
After all of my poor exchanges (a few others too long to mention) I took my ring to a reputable family run jeweler here in Boston and they tightened the prong in literally less than 4 minutes with NO charge. And it was the first time I had ever set foot in there. Meaning NO money spent.
Don’t get me wrong I adore my ring but I’ve had far too many poor customer service experiences and I don’t think that’s acceptable.

So pretentious. I’ve come here a few times over the past few years and literally had one good exchange with one of the women who worked there. I really wanted to like this store but it’s just the worst. Why not just be nice to people who want to buy from you? Maybe acknowledge they’re even in your store? When my friend and I walked in they looked us up and down and went back to their conversation. Why? Save your money and just get contemporary ceramics on etsy. They obviously aren’t too concerned with selling their products.

My fiancé surprised me with a gorgeous custom Mociun engagement ring this past October. When we were in NY in December we went in and picked out a band to go with it. It was love at first sight. I have received SO many compliments on my rings and couldn’t love them more.
Fast forward to March, and I realize my stones were lose and as a result of a little accident, I lost a stone, and bent my band. Devastating. Luckily, I emailed them and got a reply from Meg almost instantly. They worked with me and fixed my rings, which I am excepting back in the mail today!
My fiancé’s initial experience «designing» my ring with Caitilin was amazing. He said she was so helpful and gave him so many options. He was so nervous because he knew I had been eyeing (and tagging him on Instagram) her rings for the last 2 years. The end result is so perfect and I cannot wait to have it back on my finger.
I have already informed him that I’ll need a 5 year, 10 year, 15 year, etc. anniversary ring from Mociun, ya know, for tradition ;)
Thanks so much team Mociun!

Update! Mociun was amazing and decided to fix my ring for free :) Thanks Mociun for standing by your product… I LOVE the ring and am so glad that I’ll get to continue to wear it. Thanks for the fantastic customer service, and as soon as I can afford it, I’ll definitely be purchasing another piece!

I’ve been looking around a long time for a good jewelry store, where I can order custom ring for my girlfriend and finally I’ve found it. This store is amazing, they can do whatever You want for an very affordable price. I order a very beautiful Ring and my girlfriend is more than happy with it and would like to order the other one. We already recommend Mociun to our friends and will definitely be using them

I went to Mociun for having a custom ring made using a family diamond. Prior to going, I had great email exchanges with Allison who is very kind and patient, but the attitude in store is very different. My appointment began half an hour late, and with no apology. It costs $ 100 for a consultation, and that fee doesn’t even go toward the work! I get it that you don’t want to waste your time handing out free consultations, but at least apply that towards anyone who decides to work with you. I chose Mociun because I liked the custom rings I saw on the website so much, and I had a lot of faith in Caitlin as a designer. I hoped that she would guide me, but I felt like it was more of a lazy arranging of different color stones and letting me (the non-​expert) make all the decisions. I really wish I had been given more guidance and suggestions, as I ended up with a ring with a band that is far too angular and thin, and the ring is not well suited for me.
When I made my final payment, I noticed they hadn’t credited me for the gold from my grandmother’s engagement ring I had brought in. I don’t know if that was on purpose or not, but they did correct it once I mentioned it. Then they shipped the ring to the wrong address, even after I had both emailed and called to confirm where I wanted it shipped. I ended up having to go 45 minutes away to a UPS to pick up the ring because of Mociun’s mistake.
The attitude is apathetic, too hipster cool for you. I have since decided to call that $ 3400 a waste and redo the ring again with a true professional who doesn’t charge you for a consultation, will give you advice and redirection, and check in throughout the process to make sure you’re happy every step of the way. I felt that Mociun doesn’t really care about client happiness, just more so being a cool store with cool employees and charging you consultation fees to get to be graced by their coolness.

I’ve been following the owner’s work since she designed clothing (all the way back in 2010 to my recollection) and I was so jazzed when she opened a store. As someone who has worked for luxury independent designers and in buying specifically for jewelry, I believe Mociun does an excellent job of curating a specialty collection of jewelry and art objects.
Combined with top notch customer service, I can’t get enough of the boutique! All the ladies who work there are super nice – recently I purchased a gorgeous ceramic item only to break it on my way home. The salesgirl sold me a replacement at wholesale price, which is pretty generous considering the products at the store are not cheap.
In any case, I will remain a loyal customer of Mociun. I love that I can browse and shop with the right kind of help aka no hardselling – I hate when customer service people pressure you into buying something you don’t even want. You won’t get that at Mociun. Every time I leave, I end up with an item I really love!

really love the things sold in this store. that being said, several times now, the staff has been unfriendly, specifically not saying hello or asking if i need help with anything. it is almost uncomfortable. in a place with beautiful items and a should-​be relaxed vibe, i think the sales people could be a bit more friendly and enjoy engaging with their customers. my family has spent a large amount of money here over a period of time, including jewelry purchases, but i for one, will be buying directly from artisans from this point forward.

Mociun’s jewelry is very unique and beautiful. After falling in love with her work I flew to nyc to meet with her for a custom ring appointment. I had an absolutely horrible experience with the company. After months of investing time, and money into the piece including buying a diamond with the qualifications that she required– she refused to create the ring that she designed without giving any reason. While I do think her work is funky and beautiful, the customer service provided by the designer and her assistant’s behalf was absolutely disrespectful. In the end, I was able to find other jewelers who had access to gemstones but the experience was so disturbing that I opened up a Unilocal account.

This store has unique and beautiful items but I will not shop here again. I was really excited to find that the store stocked so many items from artists I had only ever seen online. Upon making a purchase the girl who wrung me up barely said two words to me. At no point did she express any thanks for my doing business there. but rather, after the exchange was made, she said «OK you’re done.» Why, yes, I am done! Done shopping there. I would rather buy directly from the artists than leave a store regretting that I just gave them money due to a curt staff.

My favorite store in Brooklyn. I love the jewelry and the environment. I have always gotten immediate attention from the staff who are very professional. If they don’t have an answer about a stone, they will find out. They know a lot about the collection.
Great store. Makes a girl want to keep on getting married.