Monro Muffler Brake & Service

We read their sign out front for an oil change and tire rotation for $ 19.99. My husband and I went in on Friday at 3p and there was hardly a spot to park! They were too busy to work on it that day (they said if we could leave our vehicle it’d be done in 3 hours with the wait list, or we could schedule an appointment for the following Monday which we did).
When we arrived Monday afternoon, no other customers were there! We walked in and we were immediately greeted. They took our keys and we sat in their waiting room. I was handed a remote to the tv but never did get the thing turned on, I looked at magazines with my husband (not dirty but not a sparkling clean waiting room) and ten minutes later another man came out and let us know our vehicle was in great shape, he did not push any sales on us!!! He explained the wear on our tires and suggested we change them after this winter and within another ten minutes they handed us our keys! Best oil change experience ever!

Mick (the mustache guy) was really helpful in explaining how my brake discs are worn out and need replacement. The oil change was also on promotion too so they took care of all the check-​up in one quick service. It really helped for driving to New York for the next 6 hours. Inflated my tire pressures back to normal and helped fixed other mechanical issues. Thanks!

While driving from Michigan to New York our 2008 Town and Country began vibrating and making a horrible noise. We used our GPS to find the closest tire shop and luckily Monro Tire was it. Brian the store manager got us right in, got our tire off checked things out and found that the clamp on our CV joint was missing. We had no grease, and the joint was locking up.
We had our two small boys and dog with us and Brian was very kind. He sent us to a restaurant down the street for breakfast and got the part from the dealer. He had us repaired and on the road again within an hour and a half. He even kept our dog in his lobby for us while we took the boys to eat!
He gladly showed us the problem while the car was on the lift. He rotated our tires (which another company had installed incorrectly), balanced our tires and did all of that free of charge. We paid FAR less than we expected and the car is driving like a dream right now.

***BUYER BEWARE*** I’m writing this review as a warning to others not to go here. I’m also considering contacting the BBB to file a complaint. While I have some ability and some knowledge to change my own oil and work on certain areas of my car I wanted to take it in anyway as I was leaking a small amount of antifreeze. Just less than a year ago, my father and I installed brand new brakes, brake pads and shocks on my Jeep Wrangler.
I dropped my car off here and waited for the call… Mike N (service manager) called me and quoted my radiator needed work, my brakes were shot and my transmission might need replaced. The quote was around $ 1200. I simply said «no thanks» and I’ll be by to pick it up soon.
20 minutes goes by and my cell rings again…“Craig, its Mike from Monro Speedy and I’m worried about your Jeep so I can knock off another $ 200 and make it $ 1000″. No thanks again Mike.
An hour goes by and my co worker from the financial institution I work for are on our way to my car when my phone rings for a third time…“Craig, its Mike again… hey couldn’t help notice but you have military plates on your car and I respect the hell out of military people… soooooo I can knock off another $ 200 and lets just wrap it up for $ 800″ …No thanks yet again Mike.
Maybe it was the fact I was in a suit and tie that he assumed I didn’t know how to work on a car, but as I picked my keys off the counter and asked how brakes I just installed and have less than 5,000 miles on could go so quickly… he blankly said he had no idea and that he didn’t conduct the inspection. Thanks Mike
All in all… I had West Park Auto order the part and replaced the entire radiator. It ran me less than $ 100. I again want to thank Mike N for his «dedicated» service and «respect» for the military.
Just like you would a Dr… always get a second opinion when it comes to your car.

The saying goes, «It’s hard to find a mechanic you can trust.»
I was new to Cleveland and just took a trip down to Akron to pick up my computer. On the way up my car stalled and my alternator was blown. AAA towed me up here and I dropped my car here after hours.
Nothing … absolutely nothing was wrong with my car except the alternator and the signal clicking every once in a while. The next day they called and told me my alternator needed replacing (of course) and my front brakes are totaly gone (?what) … I replaced both because being in a new job I couldn’t afford any car troubles.
When I picked up my car the CV joints started making this horrendous sound. I never had CV joint trouble in this car EVER. How did it get so bad overnight at a mechanics?
Now, I’m not accusing anyone. I’m just saying be safe. And if anyone else has a similar experiance — well, then we’ll know.