New Hope Automobile

Dropped off the car today to check out 3 main things — TPMS, slow engine turnover, and tire replacement on all 4. Came back after an hour and half to find that they had already done an oil change, 2 tires out of the 4 were changed, changed the meter and TPMS diagnostic, and battery.
But due to some miscommunication, they went ahead and did the work before I got a chance to confirm some things. The oil change was changed on accident but Roger credited that back. The remaining issues were dealt with and the car was good to go a few hours later. The shop was busy and we didn’t set an appointment. Had an issue with the situation but Roger was nice enough to call us and try to resolve the problem firsthand. That’s pretty rare in the auto business and any business in general. We’ve been coming here for years and they do good work and are timely as well.
No one wants a mechanic who says everything is wrong and needs to be fixed, that’s so stereotypical and gives them a bad reputation. Rarer are places like New Hope. They keep it real, they’ll do what you ask to the best of their ability and Roger will suggest other things, that’s it, he’s not pushy or judgmental. Check them out, you’ll rarely if ever be disappointed.

I recently went to Roger for auto body work for my driver side sliding door for my 2013 Honda Odsessy and Roger and his guys did an excellent job. My close friends and I have known Roger since they ran the shop at another location in the neighborhood for over 15 years. You don’t have such longevity for no reason. Bottom line, great shop and great people run this auto shop.

I am basing this review off of an oil change. I have a 2004 Honda Civic, and needed an oil change. The place was busy busy when I got there, so I got nervous that I would have to wait long. I asked the woman who handles the front «desk» area, and she immediately took me. I have no complains, they give you two options (can’t remember the exact difference this second). One is more expensive but is better for your car, the other option is the normal type of oil change. She was professional, she was quick, and the men who work there were also fast and focused. I would definitely go back. I didn’t get to meet the famous Roger, but I am nonetheless happy and satisfied.

Super friendly service, good pricing, and worth the 40 min drive to get to this place from my home. Today was my first interaction with this shop and now they have a new customer for liiiiiiife.

I brought my car here for repair after reading great reviews on Unilocal.I drive a 2013 Nissan Altima and it needed repair of the passenger side fender and both doors, the rear bumper and painting of the driver side doors. The initial reception was great, Roger was very accommodating and gave me the best price among multiple other shops I visited in Brooklyn — I paid cash out of pocket. I brought the car in on Tuesday afternoon and it was ready Saturday — very quick considering the work needed to be done.
Roger & the whole team paid excellent attention to detail. He kept me updated with daily texts & photos of the progress, and answered any and all questions immediately. He was very accessible and honest during the whole transaction. He pointed out some extra areas that needed minor work around the car, and fixed them all up at no extra charge. The final result was just as promised — the paint was well blended, the alignments were perfect and the car came back looking like new.
Overall, I had high expectations and New Hope met them all. Most of the reviews are more focused on mechanical repair, but I can attest that they do an equally great job on body work. It’s hard to find a place in NYC that doesn’t bust your chops when it comes to auto work, but Roger is honest, and makes you feel like you’re dealing with a friend. There’s no question that this is now my go-​to place for all my future auto work. The prices are great, the work is excellent, and the customer service is spectacular — I recommend this place with no hesitation.

I brought my car here following an accident. Roger immediately offered to deal with the insurance on my behalf as well as obtain the best parts possible.
Roger is very timely with updates and very honest. Additionally, Roger went the extra length to repair parking scratches unrelated to the accident without charge as well as being flexible in working with you on the deductible.
Following picking up the car, I noticed areas where the shop might’ve missed or where the car did not feel the same as before. Roger was very proactive in addressing the issues and now the car drives just like before. He has definitely made me a customer for life.

Very friendly and knowledgeable staff. Mr John took my car for a test and pin pointed the exact problem b4 lifting the car. I got my new tires, inner tie rod and control arm changed along with wheel alignment. they went extra mile to check all the fluids and gave my hand car wash at end. I found THE place for my car needs. Mr. Roger with his pleasant personality just made a long term customer. Thank you for your help.

I rented a car this morning from a cheap/​discount local rental place. As I drove home I realized the low tire pressure light was on. Since I’m about to head out on a weekend road trip, I wanted to get it checked out first. I called this place based on location and how many great reviews they have. Roger told me to come on down and he’d check it for free. I pulled up and they were so nice. He checked out the tire pressure and topped off one tire, and sent me on my way no charge. This is called customer service, and other people in this town could learn from Roger’s example.

I have been friends with Roger for many years and his crew and him are very knowledgeable. From low end beaters to Ferrari’s and Lamborghini’s he does it all. Even tho most of my vehicles were leased and under factory warranty, i would not hesitate to go to him for any minor issues that i would spend a whole day on at the dealership. His prices are fair, he is honest, hard working and makes u feel welcomed. Open 7 days a week. Where are you going to find a shop that opens on a Sunday. Top notch service.

If there is an extra star i could click, i would have give it a six. About two months ago my cadillac got hit on the left side while parking in manhattan. The damage was really bad. So the second day i drove around the whole neighborhood and received repair quote from no less than 8 body repair shops. The repair cost range from 400 to 2000. Yup, crazy. If its over a thousand i would just let my insurance take care of it, so i was choosing between those who offered less than 1k. Funny enough, this is last shop i went to, Roger offered me 600 for the repair and I was kind of surprise. Because all the Unilocal-​famous one i went to all quoted me over 1k. This is the only one that is well-​received at Unilocal yet cost at just 600. So I left the car there the second day. They washed and waxed my car at no extra charge and asked me to pick it up just about 3days later. I went there and saw my car breathing life looking brand new again. There was one problem tho. Because they were expecting me to pick it up so the car was parked outside of the shop. So i saw a little scratch on the upper left side of that area, probably cause by people who was passing by. It was really snowy and slippery and i wouldnt be surprised if someone was holding my car while walking through. So i told the lady who works there about this because roger was not there and she told me not to worry she will let roger know and they will help me with this whenever i got time to bring my car back. I never brought it back for this because the scratch really doest matter me. Fast forward couple of months later. Last week i took my caddy there for annual inspection. When i went to pick it up Roger refused to charge me anything and asked me to bring the car back so he can take care of that scratch without me even asking. I dont write alot of review but i know this is one of those i have to write. I know i found an auto shop that i can trust. This isnt a place that just take your money and leave it be. They offer great price and take care of their customer. Pay them a visit if you need help, you wont regret it.

Highly recommended, very quick and very reasonably priced. Roger is the man. I’ve been going here for years and they never did me wrong!

Roger and his team are wonderful. We were thinking of buying a car and took it to Roger for a pre-​buying inspection. He and his crew did a very thorough inspection, gave us honest and useful feedback, and did it all for a very reasonable price. I would definitely take a car back here. Highly recommended!

Rebuilt my transmission and it runs like new. Thanks to Alex W.

Roger and his crew are the best! He is ultimately trustworthy, so hard-​working, and friendly. His prices are reasonable, and he always goes the extra mile for his customers. He is my mechanic; I will go nowhere else.

Roger and his crew are the best mechanics I’ve ever hired to fix my car. He knows how to fix everything and is very professional and reasonable with his prices!!! I started going to him when I had problems with my 1^st car which was a 2003 Nissan Altima. I go to him every year to have my car inspected. I trust him 100% and I highly recommend him to all my friends & family. I have my second car now and I only trust him with any repairs I need for my current car!!! I was referred by Roger from one of my cousins and I am very happy to have him now as my mechanic!!! Thank you God for finding me an awesome trustworthy mechanic!!!

I come here for all my car problems (changed a windshield for $ 200 most recently and had a bunch of other stuff done). Roger and his team are really professional, honest and does great work. I highly recommend them to all my friends. I actually heard of New Hope by word of mouth from a friend of mine. This place is open 7days a week, which is a big plus since most mechanics are closed on Sundays. They speak English and Chinese here; accepting credit cards and cash (they have an ATM machine on site).

Roger & the team at New Hope are awesome! They are extremely professional & courteous. The body work was as promised, on time & for a very reasonable price. Very refreshing in an industry filled with scam artists. I highly recommend New Hope for all of your auto body needs!

A friend, Terry, always suggests New Hope to work on my cars. I live in Jersey and it isn’t an easy commute to this part of Brooklyn:(But it is worth it:)
Roger is a very nice guy. I trust him and that’s hard to come by with a mechanic, as one knows! He’s very easy to talk to, reasonable prices, and does great work. Terry agrees too!
I just wish he would move his shop closer to where I live in North Jersey or maybe open a franchise. Lol. That would make my life complete:) Thank you New Hope… as I wait nearby your shop, writing this review. .lol.

I should have read the reviews here on Unilocal before proceeding to the shop. Roger quoted me for front end service and a 4 wheel alignment. The reviews here on Unilocal indicate that New Hope DOES NOT have Wheel Alignment service. So I ended up paying for the front end service and the 4 wheel alignment but the 4 wheel alignment was never performed since they DO NOT have a Wheel Alignment station (machine). It was a joke when Roger told me the wheel alignment was done manually with a bubble leveler attached to the steering wheel. I’ve never heard of a wheel alignment performed that way and I’m not a car idiot. Where can I find an honest auto mechanic in NYC??? I hate getting ripped off for paying for services that were not performed. I will give Roger 2 stars for his effort to help me find the correct parts for my car which took two tries.

They’re so helpful, really fast, and reasonable. I took my car there once in the fall for an oil service– and when I went in yesterday for my inspection, Roger remembered me /​the car. WHAT! Based off of one oil change?
The work’s good, reasonably priced, and everyone’s honest. Go here.