New York Sports Clubs

It’s a basic gym: cardio, a very small HIIT area, weights, workout studio, locker rooms. No frills like a pool or sauna. But for the price (if you time it right, you can get $ 20/​mo for this locaton or $ 50/​mo passport), it’s really not a bad option at all. It’s been around for a little while now, so we’ll see what happens when equipment needs fixing or replacing — it’s simply not a big enough gym to have ANY equipent down for more than a couple of days.
The staff I’ve encountered have been friendly enough but there are a lot of personal trainers and many act like they work for their clients only. Those folks would benefit from the realization that everyone there is a member. For example, if you’re holding a 1 on 1 training session and blasting your own –usually awful– music so loudly that nobody else on the floor can hear their own headphones, you’re probably annoying everyone there, including your client, and hurting business, including your own.

The gym facility is not bad, it’s not the biggest gym but it’s clean and the equipment is in good condition. Like any gym in NYC it can get crowded during peak times but never had to wait too long to get on a machine.
Sadly, my one star review is for the front office. These guys are crooks.
My wife and I were on a non-​commitment month to month contract at this location. Cancelled our contract in person on Aug 31^st and NYSC felt that it was ok to process our cancellation days later in order to bill us for an additional month. 4 months have passed since and I’ve already disputed the charges twice but the gym continues to lie to my credit card company. I just got off the phone with my cc company and will be disputing these charges for a third time.
My advice for you if you are considering joining this location, save your money and go to other gyms in the area that are more affordable.
Tip: when you sign your cancellation notice make sure to take a picture of it since they refuse to provide you with a copy.
Also good luck trying to contact NYSC Corp office.
This will be the last time I ever join NYSC.

This place looks like most other NYSC except its very shiny and clean because it is a fairly new gym. The set up is like most other NYSC locations– 3 or 4 small floors. It’s not as cramped as some other NYSC but its not very spacious either. I couldnt jump rope here because the ceiling is too low. I wouldn’t go out of my way again to come here. This gym is worth about $ 20 a month

The machines are fine, but there are zero amenities (no steam, sauna, pool). This gym straight up feels like a glorified Planet Fitness. I think about canceling my membership every time I come in to exercise.

I don’t usually write reviews, but I have to tell you, after today’s debacle, I am beyond upset!!!
Joined this gym when it was first opening in Greenpoint, using the «founders» rate which locks you into a 1 year contract. The fee is $ 50 per month. After a few months, they started advertising in the neighborhood about their $ 20/​mo plan, without a contract. I went to the gym and asked them if I can be part of this $ 20/​mo plan and was told that to do so I’d have to pay a $ 150 termination of my contract fee. In other words, as one of the first members of the gym, you get to pay more than everyone else!
So a year passes, and my debit card expires the same month my 1 year contract with the gym expires. I havent been going as much due to work obligations, so I said, great, they wont take any more money from me, because they cant. After a month or two, I start receiving strange calls from an 800 number, but whenever I pick up, nobody talks. I look up the number, and sure enough it’s NYSC. I thought they were calling me to get me on some kind of new $ 50 rate, and I really wasnt interested in coming back to this gym anyway.
Several months later, I get a COLLECTIONS notice. Apparently, you cannot just stop coming, you HAVE to cancel your membership. They’ll attempt to charge you for 2 months before they cancel it automatically and send it to collections. I felt bad for the collections agent I spoke to, but I did tell her this was practically theft. She tried explaining how a gym membership differs from other types of services, and I’m obligated to pay. I ended up paying, but I sincerely believe this gouging of money is immoral.
To sum up:
— they offer cheaper rates than their 1 year contract rate of $ 50 (also called a «founders» rate).
— They will not let you cancel your membership to get the cheaper rate without paying a $ 150 termination fee.
— You HAVE to cancel your membership, it’s not like netflix where if you don’t pay, they just cut you off.
I will never, ever use a NYSC or their affiliate gym.

Apparently if you want to cancel your month to month membership you have to pay $ 50. as in you pay for one more additional month that you dont want to be a member and you pay a $ 30 fee. I would love to hear the logic of having a month to month membership vs signing an annual contract if BOTH result in a punitive fee for cancelling. And at this branch you also get the bonus of never having a chance to talk to an actual manager! What’s the point of having a ‘manager of customer relations’ when the only thing they do is walk around with a Starbucks cup in hand without actually resolving customer issues? Otom gym is nearby and Crunch just opened — I would 100% recommend going to either of those instead of this location. Also — truly the icing on this garbage branch — their women’s shower is out of order AGAIN.

It’s very easy to cancel your membership. Just call 1−877−258−2311 and quote your member number. The woman on the phone was lovely and it took only a few minutes.

NYSC is great… having said that, it seems as though this location is the exception. No sauna, multiple machines out of service. (lying leg curl machine been down for 3 weeks.) Just quit today. Sad… but other local gyms offer the same services for $ 10/​month.
Oh well…

First off, I don’t want to cast hate on the folks who work at this location. They were always 100% professional and kind.
My problem is with the fees (hidden and upfront) and their really small print contracts. They advertise month-​to-​month, but if you look really closely at the contract, that’s not the case. Their «premium» membership is really just a basic membership. Towels and online class sign up require a «VIP» membership.
And if, say, you move out of town and need to cancel your membership, you can’t cancel it by phone… nope, you have to send a letter to them through certified mail. THEY CHARGE YOU FOR THIS.
Avoid…instead, I recommend the McCarren Park Play Center down the way. $ 50 for 6 months.

The manager was so nice to me today. I was visiting from out of town and they helped me out with a plan so I could work out. The gym is clean and well maintained. Nice cross fit section also. Keep up the great customer service A+++ thank you!!!

This gym is fine. It doesn’t really stand apart from other gyms in anyway.
It’s always clean. The front desk staff is friendly. Sometimes there are freebies at the front. I’ve gotten free protein bars, shakes, and razors.
Sometimes it’s a little busy and I can’t get the machine I want, but there’s always something else available to do instead. Some of the machines get broken, but they’re typically fixed within the week.
They charge for towels, which I think is really stingy and annoying.
I really disliked the yoga class I went to, so I wouldn’t recommend that. The instructor was difficult to understand and right from the start she moved through the poses at too fast a pace. Probably the worst yoga class I’ve been to.
I’d also complain that on the bottom floor the trainers have a tendency congregate near the cardio machines. When they do this I can’t listen to my podcasts or audiobooks, so I move upstairs to the machines there.
But basically it’s fine. After signup costs I pay $ 20 per month. I guess you get what you pay for.

The worst gym ever. They oversold memberships and there is literally a line 15 people deep to use cardio equipment. Additionally funny fact I was told that the towels are only with a specific membership… So yes do not plan on wiping any sweat off your face or equipment if you do not have the correct membership.
Billing is horrible. To cancel your membership by phone just call 1−877−258−2311. I tried calling the location to cancel but they say you need to come in, THIS IS FALSE. That number is for the parent company that allows you to cancel over the phone. The customer service experience with the parent company was leaps and bounds over the staff of the green point location.

I LOVE this gym. Great people, beautiful facilities and brand-​new equipment. The whole team, from the staff to the trainers, are friendly, helpful and always smile; I think they all know me by name, which is something I’ve never experienced before.
I’ve been training with Krysti since November, and she’s equal parts crazy, tough, fun and caring. :) My overall strength and flexibility have improved tenfold, and I only see her once a month! I swear my triceps alone have become stronger and more defined since I started with her than anything else I’ve tried.
The classes and instructors are great too — so far I’ve taken Cathy’s vinyasa yoga, Mary’s core conditioning, Yasu’s pilates and Krysti’s burn, and I love them all.
I know I sound a little swoony, but after working out at the Greenpoint Y (which has really sweet people but outdated, drab facilities), this gym is a breath of fresh air. I almost don’t mind a lack of a pool or sauna.
I can understand all the billing complaints, but considering the service and overall vibe of this place, I don’t think they’re all that awful. I was charged a $ 15 processing fee when I put my membership on hold, but eh. At least that could be taken care of automatically; trying to do that at the Y was a nightmare. And I’m happy to pay $ 40/​year if it means my rate will never go up. And since they have gyms EVERYWHERE in the city, it’s a pretty raw deal. Paying extra for anything does suck, but the lock fee was written in the contract, so I wasn’t surprised.

I hate this gym.
they won’t let you cancel.
they won’t let you freeze your account without charging you.
and the equipment is badly laid out !!! they used to have towels around and now there’s nothing. I wish I had never joined. I will never use an NYSC again !!!
should have never left quick fitness which is amazing.

So, yeah. If NYSC hasn’t figured it out already then let me make it VERY clear: charging a «founder’s rate» and charging people an «insurance fee» to lock in the lowest rate and then not even a year later introducing a new $ 19.95 monthly rate is not the way to make friends. There are a lot of disgruntled members, and I can’t blame them. So you get towels with the traditional membership… so what? Unless you have a passport membership and take advantage of the option to use other clubs, you’re paying a huge surcharge for some clean linen.
As for the club itself, it’s OK. If it’s like the other NYSCs, the machines won’t ever be upgraded but you’ll be able to get by. The fitness studio is spacious, but because it’s sort of L-​shaped about 20% of it is unusable because it’s around the bend of the L. Another 25% of it is taken up with the spin bikes, so all in all it gets crowded pretty easily. That’s fine, though, because classes aren’t their strong point. The schedule is pretty minimal, and nothing I’ve tried has been very good. Spinning is especially weak, and if you’re into that I’d recommend trying a different gym.

With regards to being charged, was anybody else given the founder’s rate in February of last year, four months prior to the opening of the actual gym. I was promised that I would be given credits/​refunds for this mishap, but instead have been hung up on constantly. They need to own up to the responsibility of this mistake.
PS: Cute that they use a bunch of stock photos that don’t actually show the small, cramped, uncomfortable Greenpoint location.

Ugh. I’m frustrated and very annoyed at NYSC, and I’m starting to wish that I never switched from the Greenpoint Y.
I joined the gym under the «founders rate» before the gym opened. $ 50/​month, and it was newer and closer than the Y. I was also slapped on a rate lock processing fee at the beginning of my membership, but didn’t mind too much at the time. Right now there are signs and flyers all over the neighborhood offering $ 20/​month no contract rate. Slap in the face to your members?
And in the last couple of weeks, they started this cumbersome signup and ticket system for the group classes. Which none of the instructors mentioned or heads upped anyone until it was effective. Supposedly there were signs up around the gym… I come to work out and leave, not read your signs.
In addition, they’ve also started to hoard and hide the towels, so you can only pick up towels at the front desk. All the towel shelves around the gym are empty. Built into the gym facility in vain. I am one of the few who enjoy showering at the gym after a workout. For the longest time (since the gym’s opening) 2 of the 4 showers were out of order. Now they finally have all 4 open, but no longer have towels readily available. Sure, I can re-​use the towel I’ve been using to wipe off sweat and equipment (gross), or I can venture all the way to the first floor front desk and ask for more. Very convenient.
On top of all that – I agree with all the complaints about the billing issues! I called to update my billing info a couple months ago. They messed up somewhere on their end and couldn’t process payments for 2 months. I call (they didn’t call so it was by chance that I even noticed that I had an outstanding balance!) and they verify my billing info… which was all correct and yet they’re just not billing it. I close out my balance and verified that autopay should continue as usual. Days later, NYSC calls asking me for my cc info – I just spoke with them and they STILL don’t have my billing info in their system? I don’t freaken know.
I’m heavily considering canceling my membership at NYSC. I originally thought it was a nice addition to Greenpoint… But looks like they’re on a mission to quickly run this gym to the ground.

Going to jump in the mix of people who are frustrated by the billing side of things.
The quick and dirty for me is that, in every possible way, this gym is a financial scam.
1. Signed a year-​long contract for August 2014 to August 2015. Will be moving out of the neighborhood after August 2015, so I only WANT the gym for a year. Yet, I’m surprised by a $ 40 «rate lock guarantee» in January that can’t be waived and that I don’t need. BS.
2. My credit card gets stolen in January 2015, and by the time they try to bill me on 2÷1÷2015, I don’t have the new card yet. I get a call on ²⁄₄ asking for updated payment, gladly provide my new number, and that’s that. No mention of late fees or anything. Then, today (²⁄₁₂), I see that I’m charged a $ 15 late fee that they won’t waive. Their «new billing system» won’t allow them to do that. Nothing they can do about it, apparently. F*** me for someone stealing my credit card, I guess.
3. A week ago, I go to the gym, and every new member can now sign up for $ 19.95/month. My $ 55/​month membership starts to look pretty distasteful at that point. Apparently, I’m now paying a $ 35/​month premium for «free towels.» I’d gladly take the towel-​less experience over having to fight with some new member crowding the gym now that it’s so cheap to join.
As soon as I get face time with a GM at this branch, I’m canceling my membership. I haven’t even thought about what gym I’ll join to replace this one, but I’m just through.

4 different people who work there… too stupid to activate a guest pass. Seems impossible right? But it’s not. I hate NYSC in general and belong to Equinox now, which I love, but this NYSC opened one block away from where I work and my boss gave me a 30 day pass to NYSC which I though might come in handy because we are coming up on our busy season and I could drop in for a quick work out to save time but after 5 YES THATS RIGHT… FIVE …IN PERSON VISITS to their front desk and one phone call (the person who answered the phone had NO idea what I was talking about even though I speak and communicate clearly) I gave up on the guest pass, concluding that my choice to move to Equinox is a solid one.
As a side note, during one of my fruitless visits, a woman who is a MEMBER there asked the manager if, while she was on the treadmill for 30 minutes, her 10 year old daughter could sit in one of the available chairs in the front and do something on her iPad, the manager, annoyed, barked at her «I cant be responsible for your daughter!» and went back to whatever seemingly non-​helpful thing she was doing on the computer at the moment.
I have found the higher rates at Equinox to be WELL worth every cent. I believe when you live in a city like New York City it is simply intolerable to have the tone of your day disrupted by the incompetence and lack of care that you WILL encounter by the people who get employed by NYSC.

Great new addition to the NYSC empire. This new Greenpoint gym is made up of three floors – first floor hosts cardio machines, a small stretch/​dance area and the welcome desk, second floor has more machines as well as strength machines and weights, along with a stretch area, and the third floor is made of of the studio for classes and locker rooms. The lady’s locker room does seem small, but it contains a mix of small and large lockers, and cubby sized lockers in case you came to the gym with very little.
The layout works well, and so far I haven’t felt as if it was crowded, even during after work peak times. The staff is friendly but can be hard to track down. The water fountains include a cool feature for filling up your water bottle, and the towel service is the same as other NYSC locations. Since the gym recently opened, everything is brand new and clean – we’ll see how this holds up a few months from now. A good no frills gym to join if you live in the area or along the G train and commute in/​out along the stops in Queens or the top of Brooklyn.