NU Hotel

I checked in around 11:15/30 pm with my 7yr old. I was told bc of room availability I was being given a free upgrade from a queen to King.
What I was not told and learned at about 6am this morning (3am to me bc I live in west coast) was that the ongoing and very loud mechanical sound followed by a very loud banging, is from the parking garage next door and that the hotel never uses this room (204) bc they are already aware of this horrible noise.
I checked into this location so that we could get a solid night’s sleep, see friends before continuing our travel to Europe tonight.
Well that didn’t happen.
As well, just before arriving to hotel from airport I called the front desk to ask about food options and was told I could order from anywhere on Smith st via grub hub. When we were checking in I asked for some suggestions and asked if they would still be delivering at this late hour, as I lived in this neighborhood two years ago and was surprised to hear her say they would. Well They didn’t and the hotel doesn’t offer food. We were able to order from a diner that we found on our own.
I am sorely disappointed and feel as though I was deceived.
And when I spoke to the supervisor she offered me a later check out. As if a late check out would magically stop the banging and floor shaking and we would be able to sleep.
The customer service is unbelievably poor.

The mid-​century minimalist furniture brought so much character to the room, which I thought was a great way to utilize a somewhat condensed space. What added the cherry on top of my Sunday vacation was the breakfast that greeted me in the lobby at 5am as I stepped in from an adventurous night out.
Though I like to explore other hotels, NU is at the top of my list when it comes to BK.

This review is only about wedding blocks. It was like pulling teeth to try and work with them, and we eventually just gave up. We toured the hotel, and it was lovely, but the salesperson didn’t seem to know even the most basic things. There was construction going on literally right outside the window (the workmen were maybe 2 feet away from the window on eye level with me, which was not great) on one of the floors and she had no clue when construction would end. Despite that, we liked the hotel and we were excited to book a block for our wedding next year. However, they certainly weren’t interested in our business because I had to send around 6 emails over the course of 6 weeks trying to get a contract from them which was promised, and it took them a month to send on, with errors. By that point, we had lost trust in their customer service and didn’t want to put our guests through what we had to go through.
We ended up going with the Marriott, which is beautiful and newly renovated, with huge rooms and great customer service (I get responses to my emails within hours, not weeks). Brides and grooms, stay away!

Synopsis of this long ass review: Brides/​Grooms don’t book your wedding blocks here.
I’ve been planning a wedding and due to the aesthetics and location, I really wanted our wedding block to be here. The customer service I received when visiting was lovely but that did not translate once I set up a block. Word of advice to brides — you’ll have way more aggravation than necessary if you book here.
Their on-​point sales person for weddings has not been a pleasure to work with. We were in negotiations for a wedding block but had yet to book our suite since we were told there are 3 suites open. Mind you, we mentioned over & over again we would want an Urban Suite for wedding weekend. So flash forward — once the block was finally booked***, we come to find out that all 3 suites were taken. And, she advised us to switch rooms at 2pm on wedding day (really? ever worked on a wedding?)
The manager, Vanessa, did everything in her power to try and remedy but alas, the night before our wedding we did not be stay where we originally planned. The room suggested is just too small to get ready in, with a group, on one’s wedding day.
As the wedding approached, I couldn’t get anyone on the phone. Like ever. They must be seriously short staffed? It’s really insane. Front desk’s mailbox is ALWAYS full and I get transferred to the operator and then wait another 10 minutes before we can do anything. I don’t get it. We had multiple guests have issues booking rooms too — not sure they were able to in the end.
The only overnight-​stay feedback I received was from my mother who couldn’t sleep through the night due to a clanking A/​C unit. Also, her room wasn’t ready when she arrived to check in. They upgraded her & discounted her but still — frustrations after frustrations.
This all being said, two shining stars for customer service: Vanessa and Donette (sp?)
***Most hotels you can get wedding blocks booked in 1 – 2 days — NU Hotel took over a week.

We had to move out of our apartment and into the Nu Hotel for 2 weeks due to flooding and repairs going on at home. The staff at Nu Hotel were incredibly welcoming and always helpful. They were always friendly, remembered our names, and were always willing and eager to assist us in any way that we needed, which included allowing us to temporarily store our belongings at the hotel while we went away for the weekend. I would definitely recommend this hotel. It made a very stressful situation, less so and we really appreciated all of the kindness that was shown to us during our stay there. Thank you so much! You guys went above and beyond:)

Since I have haven’t been to Brooklyn in over 25 years and we are heading out to the Barclay’s Center for a concert last week, I am checking every website for the best place to stay to avoid the travel back to NJ after the show. Amazing how much bad press the top hotels get, Sheraton, Marriott etc. my god you would think with Social Media nowadays that they would be extra careful to please their guests. With that said after many reviews even though it costs a bit more we settle on a Boutique hotel just off Atlantic Ave at the base of the Brooklyn Bridge called the NU HOTEL.
Special online deal was $ 279.00 plus taxes included overnight parking next door which ala carte is $ 28.00 Arrive just before 2PM and parking is easy and they let us know just call ahead of time and vehicle will be ready. Walking or UBER only tonight so the car will remain till tomorrow no issues. Check in and given our sticker for overnight parking, but room isn’t quite ready. Lobby is well BOUTIQUE NY. very stylish with various tables and outlets for power along with a bike stand outside which I assume can rent from point A. to Point B. Room is ready about 2:45 and we head up.
Not ever staying in a hotel like this before I didn’t know what to expect but it was interesting to say the least. Room is done in modern boutique type NYC art with very modern fixtures. Hardwood floors no carpet. King Bed is very low to ground while bathroom is adequate and it has Giant Chalk board on wall with chalk and erasers. As stated INTERESTING! Single Cup Kureg Coffee maker with various types of Tea & Coffee is complimentary while the rest of the liquor, wine & soft drinks in cooler have price tags on list attached. (More on this later)
Walked back from the Barclays about 1 mile at close to midnight and felt very safe, hotel was quiet while bed linens were top quality, the softness of mattress and low proximity to the ground was no good for my back. Power outlets were ample and shower was OK water pressure was just lacking and not all the cascading rain shower heads were actually spewing water, but no real issues. Other issue is the AC /​HEATING Unit is VERY LOUD when it cycles and it is right on top of the bed. If you are light sleeper this will not be your thing.
All and all place is Extremely Comfortable, VERY CLEAN, people were nice and friendly in a nice neighborhood close to everything. Knocks off for soft mattress but that’s just me. Only other issue we had was when I received my final Bill it contained about $ 17.00 in various wine & soft drink charges which were NEVER CONSUMED. Spoke to Robert twice, Daquan twice and finally Janet who sent me a copy of the updated Bill with the charges removed. Honestly the $ 17.00 is not a big deal and it could have been an honest error but I don’t need 5 phone calls, actually it was closer to 10 as the front desk often goes to Voice Mail and the box is full. With that small issue aside for cleanliness, proximity and value I’d certainly stay here again if necessary. Really 3.5 Stars!

Back again!!! Enjoyed my stay and had fun. The staff was great. And everything was just as I remembered it from my review 10 months ago. The view was of the blossoming trees was amazing!
The newest addition is the new art (which I agree with another reviewer) was unsettling. Waking up to planes in my first room and skull faces in my second was off putting especially in NYC. Loved the art last summer. And really missed the beautiful front desk flower arrangement. Without it the front lobby looks blank.
Overall, good experience. Great location. Really accommodating staff. And in springtime courtyard facing rooms are treated to nature at its best.

I live in Brooklyn (actually like five blocks away), but my boyfriend and I come here often, because I still live at home and well… you get the picture.
They serve breakfast (no extra charge) in the mornings, and there’s a gym down below. The rooms are super comfortable and are styled in a way that feels as though you have your own apartment/​condo. Very urban, but very home-​like. Not cold an icy, not messy and dirty.
The chalkboard in the bathrooms are my favourite features.

Everything great until the end.
Hotel is beautiful and hip and trendy. Located in great area of Brooklyn and staff upon arrival friendly and helpful with local spots to eat etc.
All of it came apart though as we were checking out– turned out they had 3 cards on file and so charged full amount to all 3 cards? Instead of just asking us which card and even though we had paid on arrival?. Meaning it took over 2 weeks to get money returned to our accounts. Lady at desk didn’t apologise once for this but said «it was just on the system».
The night before we also asked if the front desk could order us a taxi for the next morning– which in their book meant it was ok to order a town car through the service they use, not tell us until it rocked up and then expected us to pay triple the amount for our ride «because that’s the service they go through». We ended up having to use them because we would of missed our train out of penn station but also had an argument with the driver. Not the greatest way to leave a hotel.
Beautiful hotel with monkeys running the desk.

I am a photographer and my bride was getting ready at the NU Hotel. The staff was incredible to work with and very accommodating. I have to go to hotels quite often and sometimes they are not as welcoming, but everyone went out of their way with any help with what I needed.
The couple wanted to do their first look here, which I think might have been a first for the hotel. The manager, Natalie, worked with me to coordinate where we were going to do the photos and even went out of her way to find doorstops that did not exist to help prop the door open. I was very impressed and grateful and would recommend this hotel to anyone. Plus, it is in a really cool spot in Brooklyn.

I really, really, really want to love the NU. This is my 3^rd or 4^th visit, and, believe me, I’m trying. But, each time there is something that puts me off. Last time it was a broken a/​c that never cooled the room and was never fixed (small queen room); the time before that I had horribly disinterested service from the front desk staff (though this is a bit of a pervasive problem with a couple of team members); and this time, I’m writing from room 404, where I can hear EVERY SINGLE THING that goes on in the room next door. This morning their kids woke me up screaming at 6am and I literally woke up wondering why there were people in MY room. Now, at 11:30 pm, the mother is having a phone conversation while the kids are screaming again, and I can hear all of it as though they are in bed with me. I’m in hotels 80% of my life — and occasionally get put in rooms with adjoining doors — never have I felt so ‘close’ to my neighbors. Adjoining rooms should have sound proof doors. I called the front desk to ask about it, considering it’s 11:45pm, and immediately felt as though I was putting the woman on duty out by even mentioning there was an issue. «So what are you saying? That there are kids next door and you want to change rooms??» No… that’s not what I said. But maybe ask them to keep it down. because it’s midnight?
I love the rooms; I love the décor; I love the art; the beds are comfortable… and quite frankly, there aren’t a lot of other nice hotels to choose from in Brooklyn (I’ve tried most of them). I’m here almost every week for business, and would’ve loved to have found a home at the NU…
The could be a wonderful property — it has so much potential, but too many details are overlooked. And there are some serious issues with the front desk staff.

I LOVED my stay at Nu Hotel!
It was one of my favorite hotel experiences ever. The funky designs (such as the chalkboard in the bathroom and the light fixture above the desk) and unique amenities (such as the yoga mat in the room) really made it a special place to be. The bed was very comfortable and I got one of the best nights of sleep that I’ve had in a while. The Fitness Center had everything I needed for a morning workout, and my shower afterwards was very pleasant because of the waterfall shower-​head in the room. The complimentary breakfast was a healthy start to my day.
Most of all, the staff were very friendly and accommodating — I can tell by the way they greeted me, the follow-​up call when I got to my room, and the follow-​up email that they sent after I checked out that the hotel has a culture of customer-​centricity, which is something that I look for when I decide to whom to give my business.
Overall — 5 stars and I will surely be back.

This is the hotel I try to love, but it’s sometimes very hard. I stayed here once and it was ok, but on the second stay I was put in a room that had «welcome back mr rosenblatt» written on the wall in chalk. That’s not my name. And when I entered the bathroom it looked like the Kleenex holder was stuffed with used tissue. (Photos included) Guess the cleaning staff just sorta stuffed some tissue in there, and called it a day. That particular room smelled like mold, but others are better. The front desk staff is a mix of girls really trying to be helpful,
and guys who just don’t care.
If you do choose to stay here, choose a room on the fourth floor and, whatever floor, request a queen room. They’re more updated than the king rooms. Breakfast is pretty good: bananas, coffee, cereal, yogurt etc.

I’m not really sure where to start this, but here we go…
The short version is that my husband and I stayed here last weekend as part of a second honeymoon. The room was lovely, the staff was friendly, and our stay was enjoyable.
The long version is that this hotel provides two of my favorite things, and does a fantastic job with both of them.
The first of these is art. There is art all over Nu Hotel, and I don’t mean the boring mass-​produced stuff you normally see in hotels. There are murals painted directly onto the walls, and there’s locally-​made 3D-​printed kitsch everywhere. Our room even had a chalkboard wall so I could leave some of my own work behind! Some of the artists’ bios are a little pretentious, but that sort of thing is bound to happen when you get enough folks working on the same building. Overall, I thought it was pretty awesome.
The other thing Nu Hotel has in spades is delicious cocktails, and one employee in particular can take the credit for that. His name is Mike, and he’s the hotel’s weekend bartender. He’ll probably be as embarrassed to read this as I am to write it, but the truth might as well be told: I started referring to him in my head as Magic Mike after he made the first drink. It was either that, or The Booze Whisperer.
Simply put, the dude is a miracle worker. I’m sure he’ll do a fine job with classic cocktails if you ask for one, but to do so would be a waste of his talents. Instead, approach him with a simple set of instructions and watch him get to work. «Sweet and strong with no pineapple», «Whiskey-​based with a bit of smokiness», that sort of thing. Mike doesn’t measure anything and as such may not be able to reproduce a particular drink from memory, but everything he makes is delicious. Think of his cocktails as another piece of art: beautiful, ephemeral, and impossible to duplicate. Whatever Nu Hotel is paying him, I’m sure it’s not enough… But while he’s there, you should definitely go say hi.
Cheers!

A wonderful little boutique hotel in the heart of beautiful brownstone Brooklyn, fantastic shopping and food.

Stayed here for a family friend’s wedding, and overall it was a frustrating experience. Although the staff was very kind, our 48-​hour stay was pretty much a comedy of errors:
1. Air conditioning was broken. Took an hour to «fix.» Wasn’t fixed.
2. My mother, who was staying in a nearby room, had the opposite experience: unstoppable air conditioning so cold that she had to sleep with 2 sweaters.
3. We were double-​charged for our room. We decided to use a different credit card on the day of, and they ran the new CC for my mom’s reservation — not ours. (We have the same last name.) Fixable, of course — my mom can just write me a check — but annoying.
4. Toiletries (e.g. lotion, soaps) weren’t replaced. I was powering through that lotion and needed a new bottle.
None of these problems were catastrophic, but they just… added up. We paid in the neighborhood of $ 280/​night to stay here, which is in the realm of reasonability for a clean NYC-​area hotel, but it just wasn’t a comfortable experience for that price. Cramped. A little dingy. Humid. Next to a detention center and several bail bonds places. …meh.

4 stars for the SERVICE and LOCATION.
A somewhat frequent visitor to New York, I decided to change it up from my usual lower Manhattan haunting ground. The Park Slope/​LES dichotomy is comparable to Highland Park/​Hollywood. In other words a welcome break and there’s amazing coffee/​food nearby.
Staff here were brilliant. Though I shortened my stay because the rooms/​vibe were not congruent with the impression I received from publicity materials (furnishings are basic and it’s a very family-​friendly hotel.), this was handled expediently and without drama. The staff were helpful in every other regard.
For now I am back to the city to my usual lodgings with the snooty staff but excellent design elements but I long for the day when one won’t have to choose from one or another.

My review, just like Joshua’s is for those considering wedding options and not for the rooms.
They do not reply to emails and the front desk staff was rather snotty when we went in personally to see if we could talk to someone since our emails were going unanswered. (The only hotel that we contacted who did not get back to us).
When we went to see if we could speak to the person in charge of blocks, the front staff said that person was «in meetings all day» and didn’t even try to contact them to see if they could briefly talk to us.
When we FINALLY got an e-​mail correspondence, the take home message was fuck you we don’t need your business. written more specifically as, we will have to charge you twice as much as any hotel in the area and we want 100% of your blocked room charges UP FRONT.
I mean … who the fuck can predict how many people are going to book a room. and yet you want me to pay for all of these projected people. This isn’t how wedding blocks work and every other hotel within the radius of this one was a lot more helpful and competitive in their rates.

Stayed here for a few days recently… It’s the definition of a hipster hotel… it gives off a… we fixed the place up & added some contemporary accents feel… which I like actually… the room I reserved was a tad smaller than I’d expected but no biggie… the bed was comfy… the tv was decent, the drink/​snack set up was better than a lot of hotels I’ve stayed at… the bathroom was alright it had s chalkboard & eraser which was really unique… the only con I can think of would be the heater/​ac started acting weird… and blastocyst 85 degree heat all day while I was out although I’d turned it down to 65… The front desk was quick about sending up maintenance to fix it and I could finally cool off, overall I really enjoyed my stay here.

I did not make or pay for my reservation, so I don’t know anything about that. I stayed four nights as part of a wedding block, arriving on a Thursday and departing on a Monday. Our arrival went smoothly, but they did screw up at least one room out of our block, and attempted to move one of our party up to Manhattan somewhere when they overbooked the hotel. We ended up absorbing the missing room by having an extra person stay in the bride’s apartment the night before the wedding instead of in the hotel, and the hotel had things more under control the next day.
The rooms were small, tidy, and beautiful. We heard a few sirens the first evening, and after that we really didn’t notice any disruptive noise for the rest of the stay. The bed was very comfortable.
The AC was apparently on some sort of motion detector sensor, in addition to the thermostat. We noticed that the room was sometimes a bit stuffy when we returned, and one night I woke up a few times when the room got stuffy, despite the fact that we’d set the thermostat to 65 degrees. The bathroom was stocked with L’Occitane products, and in the shower, they had shampoo, conditioner, and shower gel in larger pump bottles locked into some sort of bath product straitjacket, which I loved because the little bottles are so annoying and wasteful and I don’t steal toiletries from hotels anyway. ;)
The only real quibble I had with the room was the totally unrelaxing artwork on the wall. Is it just me, or is a large painting (?) of ambulances and planes interspersed with blocks of AAAAAAAAAAAAAAAAA AAAAAAAAAAAA AAAAAAAAAAAAAAAA not very restful in a hotel room in NYC?