Pet Promise

It was my 2^nd time there and i find it to be a grest pet store, the people are very friendly and they stand by the word. I bought s jacket there yesterday and i had no problem to exchange it for something else. Would recommend to shop there

Came in here to find a new harness for my dog. Not only was there a good selection (better quality than PetSmart too), but the woman working the counter was very helpful. She assisted me in picking and trying each harness on, even though my dog wasn’t being so easy! She even gave him a couple treats to make him happy while we found the perfect one. Got some other stuff as well and seems fairly priced. Overall for my first visit there I’m happy.

Dumbo needs a better pet store. My biggest complaint is that the prices here are arbitrary and you have to pay attention because they will charge you a higher price for the same product you from one day to the next. Part of the problem is that they don’t scan anything, they just type in the cost, therefore the receipts aren’t properly itemized — they don’t list the item name next to the price — so it’s hard to argue with them because you can’t prove that you’re talking about the same item. They will even argue with you about a price that is clearly printed on an item, saying it should have been marked higher and was just mislabeled. If I have a question about a product, the woman (who is the one I usually encounter) knows absolutely nothing about it. Also troubling: for a time they had a pet boarding service. I’m not sure if they still do this, but I would advise against leaving your pet here. They put the animals in crates in a small, concrete back room. They seem to just leave them there and not pay much attention to them. I was there a couple times when the dogs were barking incessantly and, when I asked about it, they just said the dogs were waiting for their owners to come back. I asked if they were attending them, maybe they needed to go for a walk, and they repeated that the dogs were just waiting. Not a great response. Lastly, the photos pictured here don’t seem to match with the place on Plymouth street in Dumbo. This review is specifically for the location in Dumbo.

My puppy was freezing in the recent winter blizzards we were having and I desperately needed to get her a coat. Her collar from the shelter literally slipped off that morning (I freaked) and so I wanted to get a harness too.
We walked in and the owners greeted us immediately. They helped us pick out a coat and we picked up a harness in no time flat. I also picked up some treats later in the afternoon.
The owner was so nice. He goes, «Your first visit, you pick a gift or a treat.» Since Bella wasn’t a big fan of treats at the time, we opted for the toy.
Love them. I’ve come back a few times and definitely love having them a short walk away from my office!

This place is great! They had everything I needed and the clerk was helpful and friendly. They’re a bit hard to find, though. A sign that sticks out from the building (like Rapid Realty’s sign, next door) would help a lot!

Pet Promise packs a lot of inventory into a small space and is open until 9pm, so they’re a great one-​stop-​shop for pet owners in DUMBO. They’re also super helpful about getting items they don’t have (see below). We just got a dog, and I’m so glad to have such a great pet store in the neighborhood.
Anecdote: Our new pup was spayed at the end of last week, and the cone provided by the vet wasn’t large enough to keep her from licking her incision. We went to Pet Promise on Saturday afternoon looking for a larger cone. They didn’t have the size we needed, but they got someone from their other location to drop one off within two hours. What great service!

Very happy that this co-​owner of the Clark Street pet store in Brooklyn Heights has recently bought Pet Web Express. Since arriving two days ago, he has been making a list of items customers want along with their phone numbers. He also remembered me from a couple weeks ago, when he happened to be in the store when I came to ask for the 4^th time if the old owner ordered the food I wanted. Sure enough, his other store had ordered the food and it was waiting for me to pick it up.
Hours are extended, 9am to 9pm. So, no more lugging dog food from Manhattan after a late day at work.
Lots of changes are planned including more stock and a pet boarding area.