Photofaction

Horrible ripoff place, I wonder if they are using their frontal cortex. Don’t go there if you need important photos of any sort. I love to support local shops, but this is the type of place where I say DIY and use the services online. Better quality & prices.

Do not go here. I’ve been here a few times with inconsistent results, but this last time was a ridiculous mess. And the goofball uninterested staff are totally useless.
Emails of film scans that were supposed to take one day didn’t come for 8 days and only then because I called to inquire where they were. The scans were all completely cropped in half. A few of the scans were attempted more than once, with half the photo on one scan and half on another scan, but whomever was obviously too high to figure out the mistake.
So I went down to the shop to point out what was wrong with the scans and they did not know where the put my negatives. One guy looked all over the shop for my negatives while the other doofus sat at a desk making goofy faces. After a lengthy search in what appeared to be utter disarray, eventually my film was found on the floor under the desk.
After my negatives were recovered from the floor under the desk I was told it would be rescanned correctly and emailed by the end of the day. I didn’t get the email by the end of the day, I got it the next day and the scans were the same half-​image scans I had received before. Finally, another day later I received the correct scans.
When I went in to pick up my negatives the second time the kid asked me, «Everything came out good?»
I never once got so much as an apology from any of these laughable idiots.

While service is quick (you can’t find any other place nowadays that will develop film within 24 – 48 hours), it’s been inconsistent for me. While one of the staff members has always been professional, there is a kid who provides really shitty customer service. He doesn’t greet you (instead awkwardly stares at you the whole walk from the entrance to the counter, and even then doesn’t ask how he can help you), talks at an inaudible volume (not bc he’s shy but bc he doesn’t give a damn about working), and you have to ask him all the basic questions (i.e., Am I getting digital prints too? When are these going to be ready??) otherwise he won’t say a word. He responded that I’d get my digital prints emailed by 4pm the next day, but I never got anything and had to call.
So while I believe at least someone there knows something about cameras and film (I’d had a couple of questions about my old Nikon that were previously answered), it depends who you’re dealing with. This shop has a ton of potential to be a successful, reliable local photo shop but they’re unfortunately letting it go down the shitter by hiring dumdums.

This poor review should be no surprise to the team at Photofaction. I dropped off my camera for repair when I was getting a disconnect between the lens and the aperture. First, they tried to charge me for a cleaning, when I only wanted a repair. Then, they told me for FOUR consecutive weeks that it would be there the next week, only to disappoint me every time I called or walked in. Eventually, a month later, I was at the end of my rope, and it was returned. I was momentarily elated, until I found out that the camera was in exactly the same condition that i had brought it in. It wasn’t fixed — at all. I demanded a refund but didn’t get my deposit. Only once did someone apologize for the inconvenience, too little, too late.
It’s a shame, because I’m a fan of local businesses, and I would have really liked to have continued to support Photofaction. I may return but I’ll never bring anything that I value for repair.

DON’T BOTHER WITH THIS JOKE OF A BUSINESS!
If you care about the quality of your photos, do not take them here.
I dropped my Kodak disposable camera to be developed on Friday and on Saturday, only my negatives were ready. He asked me to give him 15min to print them. When I came back I paid before he gave me my pictures (first mistake – look at your pictures before you pay!) My film was under developed, the negative scanner was sh*t, and the colors were all sorts of wrong. I asked them to reprint them and I would pick them up Sunday. I went to pick them up on Monday and they couldn’t find my pictures. because they were never reprinted. my negatives and old photos were just sitting on top of a computer! The guy reprinted them for me while I waited and the color was slightly better but still terrible quality. Also I had to ask for the 3^rd time for them to e-​mail me the scanned images (it was offered to me for free!) and I have yet to receive them.
No one knows anything about photography here which should be a huge warning sign.

I am writing exclusively about the rotating bullshit CELL PHONE REPAIR BUSINESS that set up here. Most, specifically the kid that is presently there now.
He is a lying little thief. He charged me more than any other person who has previously been there and made the same repair — the broken glass on my iphone which incidentally he had just repaired a month earlier… the glass broke in an OTTER case, really? For some crazy reason I don’t think it was the case that wasn’t protective enough, especially considering the mild fall. He clearly used some cheap, imitation glass and just jacked up the price like he is apple. I only went here because I honestly didn’t have the time to go to apple which by the way is only $ 25 more and they use quality materials. You could also probably go to a Verizon store.
It is also important to mention that he broke my case then returned it to me with the plastic bottom in place so I wouldn’t notice it until I got home. I had paid $ 50 for this case and of course I had bought it at this store. When I confronted him about it, in a completely understanding tone as I know it is hard to get the phone into the case,
he rambled on a bunch of pathetic insults about my phone smelling like it was dropped in «toilet water» and then told me that I had broken the case… BS. He clearly used excessive force when putting the phone back into the case and just cracked the bottom piece off.
Oh, but because he is such a nice person he offered to sell me another case for half price. FYI he jacks up the prices of all the OTTER and other cellphone cases in the store. You are better off going to a reputable commercial store or ordering it online as the actual prices of OTTER cases are substantially lower than the prices he concocts in his head.
I would like to conclude by saying it is really unfortunate that I can’t go here to get my phone fixed as it is conveniently located.

I always get great quality pictures here.
There are far a few places that still print near where I live. Glad I can rely on these guys.

I’m a freelance photographer that shoots film (120mm + 35mm). Every roll I’ve developed has gone through them and it’s solid. Most of the work on my website is from their film scanner and it’s solid. Definitely not an Imacon or legit drum scan but good for web use and small to medium prints. So if you don’t want to spend $ 50 for scans they’ll be perfect.
Like any business there are busy times and lulls. Usually, the scans are sent over within a work day (high-​res scans take a little longer to do).
Whether it’s prints, film developing/​scanning or passport photos they have you set.
Disclaimer: I’ve become friends with the employees and management at Photofaction after years of being a customer.

These guys are awesome. They came in under new management recently, and it shows. We dropped by on Sunday with a broken iphone… their tech isn’t always in on Sundays, but they gave him a call, and at 9:30 PM on Sunday he fixed the immediate problem, informed us that our power outlets are probably bad and broke the phone (looks like he’s right!), and for another issue, told us when he’d be able to fix it (needed to order a part), but gave us a great workaround in the mean time. Everyone was super nice the whole way through. Oh, and because the immediate fix and workaround was quick, they did that part for free!

They do a wonderful job reproducing film, have a great professional friendly environment, and they also have a technician there. repairing iphone screens and repairing computers. Which is great considering one of the only locations in 7 ave I can come to and rely on to take care of my photos and technology fixes. Very fast and efficient. Thank You Guys !

Wonderful people and great service. I have used them many times and they were always very helpful and accommodating. They definitely deserve much better reviews here.

Listen to the bad reviews. Ruined my film, and instead of apologizing or offering a refund, they told me it was loaded into the camera incorrectly. I have been shooting film for a long time and all my other rolls have come out just fine. I find it very suspicious that the day after their machine is fixed, my rolls are ruined. Very unprofessional. Very rude. Go to accurate photo on 5^th ave.

Horrible customer service, cannot deliver their own product on their own timeline.
I called to get pricing and timing on photo mugs. They were last minute gifts for christmas. They claimed they could have it done in two days, ‘perfect’ i said, and asked how I could get the images to them. They suggested I either bring them down to the store, or email them. Since I live on the other side of brooklyn I decided email was my best option and told them that I would be emailing them my images.
Two days later I called, and asked when I could pick up my photomugs. Who ever answered the phone said within the hour, and promptly hungup. So I left and headed over, it takes me (via train) just over an hour to get over there.
When I arrive, I speak to the guy behind the counter, and ask to pick up my mugs. He said they aren’t ready. I then told him about the phone call I placed an hour earlier. To which he said we print the mugs at night, so whoever you spoke to was wrong. Judging by voice I was speaking to him on the phone. (older white guy) So I lost over two hours of my day for nothing.
I call the next day, my mugs still weren’t ready. By this time its to late, I am heading out of town the next morning. And guess what, now that I am back in brooklyn (TWO WEEKS LATER), my mugs still aren’t done.
I love mom and pop shops, but you still gotta get shit done.
I will never again use these people for anything, I would rather go to walgreen over them.

Horrible customer service & worst develop service in New York City & worst in Brooklyn New York. Bad prints bad paper quality manipulated colors and sucked as prints. Over priced. Go to walgreens better service better prints. This place is horrible.

Have gone here on and off since I was a little kid. Have gone within the past couple months purely out of convenience. ABSURDLY overpriced, and the did a terrible job on my last order of digital c prints. Paid roughly $ 40 for 6 8×10 and 4 4×6 and the quality was absolute shit, colors were messed up, smudged, and pixilated… all shot on a pro canon dslr.
So much for convenience, I’ll stick with people who actually know what they are doing — Adorama — just ordered reprints, 15 8×10s for 16.80 at Adorama, higher quality, higher quantity, and cheaper than this nonsense. Someone said Joe Zarba is associated with this place? That would be a redeeming quality — he was my photo teacher like 15 years ago.

Excellent. This place has the feel of ‘your local mom and pop photo store,’ but the printing work they do here is superb. The prices might be a little high, but not ridiculously. The bottom line is that if you live in the area and want some nice photos printed, this is the place to go!

Photofaction? More like Photofailure!
I’ve never written a Unilocal review in my life. Today changes that. I went here today to get headshots printed off. They waisted my time and my money.
I started off well. The young man was very helpful. Setting up my photo and everything. I asked him to print one out so that I could see the changes he had made. I was there for at least 30 minutes before they told me that their machine was broken so I couldn’t get my prints today, and possibly not tomorrow. Thats fine, you really cannot help it when technology breaks down. I went home, and they they call me a few hours later to tell me that their machine is fixed and they have a picture now, problem is they close in about 15 minutes. I catch a cab there because the R train will not make it in time. So I get there a the man tells me my print is going to be 5.99. It’s only one photo when I needed twenty. He hands me my one headshot… and my name is spelled wrong. Really wrong. It’s not even a name anymore. You can’t blame that on the printer. Thats good old fashioned human error. When I showed him the mistake, and asked for my money back he sighed loudly and rolled his eyes.
RUDE! NEVER GO HERE!

been going here for years and have never had a problem. yes, it’s more expensive than duane reade processing, but its a local business that had real competition. Zarba is the best. If he’s ever around, talk to him. Park Slope Legend.

Note: This is only a review for passport/​visa photos. Have never had film developed here so have no opinion on that service.
Found the passport photo quality good. Service was friendly and super quick. Staff was also knowledgeable about the different sizes of photos required for visas for different countries, as well as for U. S passport pics. Price was right, $ 10 for a set of 4 photos. Much cheaper than many places I checked out in Manhattan. They were also patient — 3 tries until I was satisfied with the result. Definitely go for quick passport pics.

My negatives are always scratched here, and when they cut them, they always cut into the first and last frame a little bit.
Go to Manhattan Color Labs near Union Square. It’s cheaper, and more professional.
Also, film is WAY over priced at photofaction.
For example, a single roll of Ilford Delta 400 35 mm 36-​shot film is over $ 11!!!
At B & H the same film is about $ 5.50