Plaza Body Shop

Listen to me please and do not take your vehicle here. Unless! You know everything that has to do with car body work. Because if you expect them to be professional and walk you through all the options that can be done to your car and give you a detailed quote then you’re not looking in the right direction. This body shop is located in Toyota plaza so I expected nothing but the best quality customer service considering the fact that the dealership and service shop do very well at that. The African American associate told me I could pull up my car and we could go over what i want done, and I did. Now I don’t know much about body work so I went ahead and asked if we could possibly paint over the bumper that had patches of missing paint (just asking!!) he laughed in my face and asked me multiple times if I was serious. He was very short with my other questions and was just laughing the whole time I spoke. I figured maybe he was the weaker end in the business so I thought maybe I could ask the other associate for a second opinion. He was quick to tell me he refused to look at my car because it had already been done so by his buddy. They must be doing very well financially to be able to turn away a customer of my stature, considering the fact that I’ve spent thousands and thousands at the dealership/​service center right next to them and quite scarcely I was planning to spend another couple thousand at a body shop which will not be happening here anymore or ever! I encourage everyone to expect nothing but the very best from any business for there is no need to settle for less anymore. Competition is tough and there are many businesses desperately wanting your money and will treat you like royalty for it. People, if you value your time and energy do not take your car here, this place is not a business but rather a joke.

Horrible experience at this shop.
I will never go there again,.
Several reasons
1. the body shop does not answer your calls, I called several times, left several messages, I was transferred to a mailbox that was full a few times, I was disconnected a few times. No idea on the status on my car. No one called to give me an update.
2. I decided to stop by there for an estimate since I could not reach them for an appointment. After Waiting 30mns they finally reluctantly and rudely helped.
They told me they would paint the side panel but that the door also needed to be donedoor, $ 1200.
When I picked up the car they only painted the side quarter panel not the door. The paper work did not say door but the estimate guy told me initially that it included the door so that it would match and that I should paint it. I would have never agreed to 1200 for just the quarter panel. I feel I was mislead and taken advantage of. They lied to me. They overcharged me for just that small area.
3. Get this, they drive my car out and then I noticed it was scratched on both sides, one spot was chipped off and then the covered it up by painting the chipped part. You can see the area they repainted. There are large scratches on both sides of the front
4. I spoke to the manager, they said they didn’t do it, but they did do it. I called the police to report, I called my insurance, I was there for 3 hours, then the manager said, he’d fix it but we’d have to go ½ and ½ I’d pay $ 300 to repair the damage they did. I said yes at first but then I decided to leave since I no longer liked the man Lawrence who initially took advantage of me. I don’t feel they are professional. They are not helpful and I’m never going there again. I’m filing a report with the better business Bureau. I’m writing a letter of complaint to their owner.

So, here’s the deal. I went to get my car serviced and detailed. .however, when I got my car back… no detail. No one had any consideration to let me know. So, I was very upset. The manager at Toyota was very accommodating, which was very nice. However, the manager and receptionist at the Auto body was horrible. Not apologetic at all. Hmm. just lack of professional behavior. I still brought the car back the following morning to be detailed… it was done very well. .so, I’m happy with the job. But the customer service was indeed horrible. And they need to do something about the receptionist. .she is bad for business.

Do not take you car here! First, no one ever answers the phone, they are very unprofessional in the office, foul language, very unorganized. When I went to pick up the car they «lost» the insurance check I gave them so they wanted me to pay!!! They will definitely try to rip you off. Don’t trust this people. When you walk in the office, the receptionist is listening to music and texting, an no one is around. There’s no service, no professionalism, nothing. Do not take your car here!!!

I brought my car to Plaza Body Shop to address a paint issue on my Civic that was covered under warranty, and also to mend mild damage to my bumper, obviously imposed by a neighbor who doesn’t know how to parallel park. My initial impression of the body shop was significantly better than my experience at the service center across the road in terms of personality, attentiveness, and efficiency of the people who work there. The body shop advisor listened to my concerns in a professional and personable manner. I left my car with them uncertain of what to anticipate (I’ve had a lot of bad auto experiences!).
I was able to pick up my car on the day and time we had agreed upon, and the paint job looked great. The bumper, which had been popped out on one side, was *mostly* repaired though was not completely flush with the body. It’s not enough to be noticeable by anyone else, and it seemed genuine when I was told that they did the best they could. The guys who worked on my car also left a razor blade near the windshield, and all of the plastic wrapping from painting in the trunk. The body shop advisor was very apologetic. Overall, I feel like I was treated well and I didn’t get the runaround in terms of things not being ready on time. If you choose to use their services, I recommend that you ask for Paul (he was great), and to look over the work and your car while it’s still in the shop.