Renaissance Realty Group

957 Greene Ave, which this company owns, is unbearable in the winter! Very little heat that doesn’t get turned on until 8AM no matter how cold it is out, and stays on for only a few minutes before it’s off for the day! The windows are old and drafty and the walls are paper thin. It’s freezing! The building runs out of hot water constantly. If you Google you will find numerous 311 complaints. Don’t move in here!

Only rent from these thieves if you want your security deposit stolen, and a rat hole apartment that they refuse to fix. I had water leaking through my ceiling, several times, and it usually took them weeks to fix it. My toilet would frequently backup and cover my apartment in sewage.
Worst rental experience I’ve ever had..

One star. It says it all. Do not rent from these people. Oh! Wait! You have to. «Michael is very busy» you will be told. You will call #311 for help and #NewYorkCity will do nothing. They will «repair» and «renovate» as they please and provide zero transparency.
NOTE: I went to the doctor due to brick dust poisoning. NOTE: There are children in this building. NOTE: Some tenants pay over $ 800.00/month more than others for the exact same layout.

Typical Shisters!!! Terrible super (s). Month without cooking gas (during thanksgiving/​Christmas time btw) Periods of no heat/​hot water. Office people were rude and apathetic and once even threatened my wife. Told super about leak through ceiling and he shrugged it off «No big deal» he said. Didnt see him again for a week. Had FDNY check out leak into light fixture they told me that it was in serious danger of electrical fire and should not stay until problem was fixed. Constant leaking through shabby sheetrock caused damage to our already meager possesions. DO NOT RENT from these people.
Harlem NYC

I really wish I could give these guys negative stars. It irks me that they even get a star at all. It should be frowns and curse words.
We lived in one of their properties from the beginning of 2007 to the beginning of 2010. We were month-​to-​month for the majority of the time. To our advantage, they were unorganized and never called or asked us to resign our lease.
The apartment itself was great and the on-​premise super was fantastic. We rarely had to deal with the office (or Reggie, in particular) and tried our best to avoid doing so at any cost.
They are, hands down, the rudest people I have ever had to deal with. They have no problem raising their voice at you or telling you that you’re wrong when you know you’re right. They will argue with you until you get so frustrated you give up and hang up. They refuse to send you any sort of documentation when you need it, or they tell you they’re going on vacation so you will have to wait weeks (which they never send anyway). And all of this could potentially happen in one phone call.
If I was ever interested in an apartment and found out that Renaissance Realty owns the property, I will turn around and run as fast as I can in the other direction.

I’m can’t really speak on the experience the previous poster shared, because I haven’t lived in my apartment the full term to request a security deposit but what I can say is Renaissance Realty are really nice people. I didn’t completely meet the criteria i was at 38x the rent and not 40x and a lot of apartments in NY were pretty much passing me by, but saw the apartment they had which was by FAR my favorite but I just new they would deny me because it was BRAND SPANKIN’ new and it would be too good to be true is they accepted me, but my broker told me to go ahead with the application. They ended up accepting me I worked with a nice lady named Reggie she even let me move into my apartment early. They just asked for an extra 2 months deposit even if they usually would have asked for 6 months. So all in all they took a chance on me and i’m grateful. About the deposit I guess I’ll be back reviewing in a year :)

These people are the worst kind!
They are the stereotype of a Brooklyn landlord that will take advantage of you if given the chance.
Their properties are nice and had no problems with the apartment itself, but they spent a month giving me the run around about my security deposit at the end of my lease and then at the very end, said that they will not be returning my money and that there is nothing I can do and I can try and take them to court. They know that it will cost me more in time and legal fees than my deposit is worth, and they are a big company, so it doesn’t matter to them. They think that I will just go away.