Root Stock

The service is terrible, and the justifications equally lame. I stopped doing business with them for that reason.
Very disappointing, because they have a nice plant selection and an artistic touch.

After seeing them in my neighborhood, I had them do some flowers for my very small wedding last year. Very disappointed. They changed the planters for my alter arrangements without even telling me and they ended up not matching with the other décor. Not very friendly, no attention to detail, and very overpriced.

Yep. Just updated my review to one star, and like other users, thats just because I can’t give it a zero.
I have dropped a pretty penny at this store, and after patronizing the store three times, my review was two stars, as their prices are exorbitant.
I just called to make sure they were open for their advertised hours, as I had a sneaking suspicion that they would be closed early… but, their answering machine said they were open for the advertised hours, so I just spent a decent car fare on getting myself over there to pick up some things for the holidays…
and…
closed.
that was my last attempt at going to this place. I should have trusted my intuition.

One star. And that’s only because I can’t give zero.
A worse ran business is hard to imagine, and when you voice this to the owner he doesn’t try to get better but gives lame excuses that actually just proves his ignorance.
Here’s the story. We bought a condo in CH last year, our lovely broker gave us a $ 100 gift certificate as a move in gift. Nice no? And yes, you guessed it, it was at this lovely little local shop, which I try to support with business in general as it helps the neighborhood thrive.
So, we set up an appointment (1^st week of May) so he can see the space in order to do a suggestion/​design of improvements. Ho drops by, we talk about things that can be done, colors we like and dislike. he makes some general comments «light here, plant there» you get the gist. A chat. For ahh. I’d say. 40 – 45 minutes. (fyi, I love my patio and had a budget of $ 1000 in my head, I mention this only so he knows what he missed when he reads this). Needless to say I was excited to get this work done for the summer.
He did apologize that it would take him 10 days to send us the suggestions/​design as he was very busy. I felt 10 days is reasonable, beginning of the season and all. What then follows is silence, ignorance and utter bs.
Time passes, we call, e-​mail. walk in the store. you know, what customers do when they get ignored. We chat to the girl working there and she apologizes and promises to make sure he gets back to us. At this point as simple ‘no go away’ is better than nothing as we could have then gone somewhere else and got it done. (I don’t want to blame anything on the girl working there, she is not to blame, just to be clear). But we get. you guessed it.nothing.
As the summer now is officially over we decided to get back one last time and if not get the design we were promised then at least get some nice stuff for the patio, we thought. As we argued this point of view, that we are somewhat disappointed, we got the ‘talk to the hand’ approach.
He has the balls (well.) to just say sorry, but the hour (yeah right) I spent at you place was all you get for that $ 100. So FU. Bye.
To be fair, he used better language. Here it is.
«I apologize that I have not gotten back to you till now. You were given a certificate that was for a one hour consultation. I came there for an hour and gave you a consultation. I said I would come up with a design and I am sorry that I didn’t but I was not obligated by the consultation fee to do so. I had a extremely busy summer and could not take on any more than I was already doing. I apologize that you are disappointed but as of now I am booked for the rest of the season and will not be able to help you with the garden. I didn’t mean to string you along but I thought I could help but could not.
To be clear, you are not entitled to a refund or any merchandise from the the store.»
This is after 4 and a half months!
So, you be the judge people. My advise? Walk on by.
(Sorry this is long but I’m pissed!)

I purchased gorgeous holiday swag for my door last year from Root Stock & Quade and it held up for 3 whole months! I love the store, the presentation and the friendly service. The owners are professional, creative and meticulous. It’s a real treat to shop here!

This is an extremely cute store, and I think good for cut flowers that are a little different than your standard street vendor variety. For plants, however, the selection is lacking and WAY expensive — like one little succulent in a nursery pot for $ 16? Really?
I’d love to see a little more variety in house plants, and prices that are a little more reasonable!

I had a great experience at Root Stock & Quade. I came in to the store with a picture I took on my phone of these flowers I saw at an event and wanted. I went in with just the picture, and the employees were able to identity the flower, put together a stunning arrangement for me, and teach me all about my new alliums. A really neat flower shop. And great to be able to buy quality flowers locally!

Not impressed. Mixed service. Expensive

I rounded up with the three stars, I’m feeling generous.
3 stars for the store and plants.
2 for the prices and service.
I have a thing for plants, so I made a point of dropping by here while strolling on Myrtle one fine, spring day with the hopes of adding another lovely little green thing to my collection. The space is small but pretty… it feels more like you’re walking through someone’s personal greenhouse than through a flower shop. With that being said, because it’s small, personal and filled with a myriad of plants, flowers, pots, watering cans, etc., you’d expect the staff to be warm and friendly and this was just not my experience.
The first time I went, we were completely ignored by all THREE employees, even as we spent a good 20 minutes browsing and trying to figure out what plants to buy. A simple «hi, how are?» would have been nice to hear when we walked into the store, but nope. The cashier [one of the owners, I believe] barely said a word when he rang us up.
The second time I went, the same thing happened. The girl behind the counter was singing and laughing and talking to her coworker the entire time… I almost felt like I was intruding on them because I was standing in the middle of them while trying to find a plant… awkward! And even though on both occasions I walked away having spent ~$ 50, not once was I made to feel like I was a welcomed customer. It was weird, to say the least.
I like their selection, I like the concept, but the prices are steep and the services was quite simply, nonexistent. I’m not someone who likes being followed around or overly catered to in a store, but I think a simple «hello» or «let me know if you have any questions or need any help» really goes a looong way in places like this.
Seriously, if I could make a living by owning a flower shop and got to spend my days amongst beautiful flora and my fellow people who love it, I would welcome everyone with smile and an offer to help, even if it wasn’t needed.

They now have a location in Clinton Hill on Myrtle Avenue which is just as well manicured as their shop in the Slope. It’s wonderful to have a plant /​flower boutique in the nabe with educated employees. Love both of the owners and their selection.

A home and garden shop, with the emphasis on garden. Absolutely beautiful interior, gorgeous garden out back. They recently partnered with Carrie Quade, a floral designer, and it’s now possible to buy fresh blooms. This is a pricey little shop, but you get what you pay for and they do gorgeous landscaping as well.