Sears Auto Center

Ok. I got Pointers for you all: If you come here., there is no razzle when you come in the door. No hello from the staff. And., you may not be acknowledged for twenty minutes. But they are good for getting to you eventually. And like a Dr’s office be ready to wait awhile if your car had problems. The more your car has a problem., the more you may end up waiting. I am giving this very good rating for the battery exchange I recently had. RESPECT!

This place is so disorganized. I walked-​in on a Saturday to purchase 4 tires. I decided to come to Sears because I thought I would receive exceptional service, given the brand (I should have reviewed these Unilocal reviews first). I waited on a line for close to 20 minutes before being called by a customer service person. I told him what tires I wanted, and he went ahead and ordered it in the system (as they did not have them in stock). He said that the tires would arrive on Monday, and I can come to get them installed. I told him I would not be able to come back until the following Saturday, and he said that would be fine and the tires would be waiting. When it came time to pay, I noticed that they had put all of these extra unnecessary charges and services that I didn’t even ask for… I had to ask the rep to let me see his computer screen so that I can review all of the charges myself before swiping my credit card.
Fast forward a week later, to the following Saturday. At this point, I had not gotten a call from Sears saying that the tires had arrived. But I figured I would come in anyway, since they were supposed to be in from Monday. I come in, and again wait another 25 minutes before being called to speak to a rep. The first rep I spoke to said she didn’t see the tires in the system, but was sure that they had arrived since it only takes a day for delivery. She asks me to wait so that she can find where the tires are. I sit and wait for another 15 minutes, and I see her asking another rep about the tires. Fast forward another 10 minutes, and now the original rep who had taken my order from last Saturday comes strolling in. They ask him the status of the tires, and he says he’ll try to find them. Another 5 minutes later (at this point, I’ve wasted nearly 55 minutes), he tells me he does not know what happened to the tires.
I was so annoyed and disgusted by their disorganized nature and incompetence. It should not take 40 minutes to figure out if tires that a customer ordered a week ago came or not! These people wasted my time and dissapointed me. I demanded a full refund (which I got), and vowed to never return to this Sears Auto. I’m taking my business elsewhere to a location that has better customer service, organization, and competence. Beware of this place!!!

I have been going here for 33 years. I always have a good experience. I use my sears card and usually get discounts or I have coupons. Sometimes the sales people provide discounts. They have a clean waiting area and if you are bored you can go across the street and shop at Sears. I think the prices are a bit higher than my neighborhood mechanic but I know the job is usually done right and I can see what they are doing. I usually come prepared to wait with my tablet or something else as it usually takes 2 to 4 hours to get things done. I make sure I am here when it opens and I wait at the front door to minimize time spent. It is nice that all my previous repairs are in the computer so I know what was done and what I need.

Worst place ever. Even with an appointment a minor flat change will take 5 hours. Employees don’t care, they’re extremely unorganized; I’m just grossly disgusted. Third time here and unfortunately have to come back for a fourth. They also never answer their phone. Just avoid at all cost!

Well, my battery is still going, so they were right about that. I still would not go back…

My experience at sears today was most disappointed I got there at 940 am for minor flat repair for one tire which I bought in February hoping they would give me a new tire since the screw was so huge repair wouldn’t be possible. Spoke to the associate learn they don’t have any more of the tires I have on my car and they will give me credit towards a different brand. After waiting 1 hr finally made it to the shop to be told they will try and repair instead after fighting with them I give in to them come to find out they don’t have anymore tire seal to do the repair so I ended up waiting 2 more hrs for them to get the part finally got out of there at 140 pm with a patch tire what a joke next time I will be going to BJ’S instead

Well I usually feel pretty good about Sears. I went in to get new tires and when the car came out it looked like the pressure was low. I turned the key and the sensor came on. I told the manager and after about 7 mins he got a sensor checker and was going to check the spare. I said why not just put the gage on and see. He was trying to calm me down (I really wasn’t upset) and have me go to the waiting room. I went on my hands and knees to check them myself and they found one of the tires was low. No kidding. Now I’m waiting 15 mins to do a 2 min air check. I know they get busy, but here’s the thing– when you have to troubleshoot. ALWAYS TRY THR SIMPLEST POSSIBILITY FIRST! Well I hope they learn the lesson. Meanwhile across the street $ 90+ million of your tax money is going to fix up the King Lowes theater. ??? Let private investors do it if they think it’s a good idea. 18 mins now.

This place have no idea what they are doing??? 10 min oil change took 2 & half hour. Customer service suck & they are very ignorant & they don’t wana hear what u have to say.

I waited three hours just to change 2 tires. The next time I will purchase the tires and take them to a tire shop that will change them in less than 15minutes. These people are very very slow. I arrived at 10:15am with 3 people waiting for customer service. At 11:00 I placed the order. It was 1pm when I received my car. 3 hours just to change 2 tires. Some people were waiting from 9am and I left them there.

Ventured out to the closest Sears to me. About a 10 minute walk from the Beverly Subway stop (2 or 5 trains).
Sales associate I encountered was okay. Didn’t seem to talk much but got me what I needed. Store seems pretty well-​organized. There is a separate building (right next door) to pick up bigger items.