Secure Self Storage

I can not begin to express the hurt as I write this. I was in a situation where I had to move and I came here to securely store my belongings. Time has been rough but I’m in the position now to start a new and went to go see about my stuff. My possessions were completely covered in rats feces. Rather droppings everywhere. In the crevices of my son’s mattress. A dead mouse caught in my fan. Feces all over the dress is wore for my best friends wedding. My sons clothes. My winter coats. sheets…towels. destroyed. As I sat and went through my items my eyes swelled with tears all of my belongings destroyed. I went to the desk to let them know what happened ands and was told about how they cannot control what others bring in there and are very sorry. I was offered nothing. Not even a free month in this rat trap. I’m sorry I was offered a broom and if there were quite or 2 bags left they can dispose of it for me. It took me years to by my things to have them destroyed by a place I pay 148 $ a month. Thank you, for stealing my money and my memories and my possessions with your poor extermination practices. I will try and pursue this further.

When I first checked out this storage it was ok but I came here at 4:32 on a Sunday and to my surprise the workers there told me the building shuts down at 4:30. To my knowledge the sign here says access hours are 10 – 5 NOT 4:30. I’m highly upset that I rushed from the Bronx to be denied access. Lisa is the best here as well as one of the managers. They really helped me the last time I was here and I will definitely complain about this because it was not right. I had one box that I needed to get into the storage and to deny me access at 4:33 Is Unacceptable. I will definitely be looking elsewhere to put my moms belongings because these two workers here a guy with freckles and another ghetto looking hood chick are really not helpful. I actually got a bad first impression from this guy when I first came for the tour and he is not making it any better.
Update** 12/​27/​2015 3:11 pm
So I’m waiting now almost 30 minutes for someone to show up so I can pay my bill. I saw some people inside the storage who said the worker went to get something to eat he will be back. So you mean to tell me there’s one worker working and I have to wait and wait for him to come back. I really need to make time to get the rest of my moms things out of there. This establishment is unprofessional as they come. I worked at Manhattan mini storage, the biggest in the city and I can tell you that company is way more disinclined than this crap. And low and behold the same mr freckles shows up who I was told is a manager. I absolutely hate this place. Uh!

Never have a actually sat and wrote a review so it must be either very great or a very horrible experience. This one unfortunately was very HORRIBLE. Random Charges on things that werent even mentioned when initiating the agreement.
Forces us to have insurance that was never mentioned. And REFUSED to email me a copy of this so called contract. So you want us to abide by a contract that we can only read if we go in person? Very unprofessional
Unit Access closes TOOOOO Early.
Tried charging me for a late payment fee when automatic payments were already discussed. BEWAREE OF THIS STORAGE that is all!

I used to like this place. I don’t know who manages this facility but they are doing a horrible job. They barely clean the floors. At any given time, you can find spilled coffee in front of someone’s unit. We had a mouse problem in my unit and they have no suggestions besides mothballs and they have no clue when the exterminators actually come. They allow people to store anything. Some of the units have old food or cakes in it which causes the rodent issues. I visited on Saturday to drop some stuff off and they absolutely did NOT shovel or salt their parking lot. It was pure ice in every single spot. Not only that, but there was garbage all outside of the facility. Not just any garbage… There were books, loose papers, drawers, garbage bags, etc. it looked like a pure shithole! I’m extremely disappointed with this place and will soon be looking to move my belongings to a place where they maintain its cleanliness as a business should.

Horrible customer service talk about attitude nasty you can never get to speak to someone above the nasty full of attitude managers A company without any service it stops at a managerial level that’s why they act that way Besides you guys are expensive .its not what you say it’s how you say it. Please have another level besides your managers especially at flatlands Ave in Brooklyn. there are certain circumstances beyond your control when you have to bury a dead and asking for 1 day to pay the arrears instead of thurs a fri because that’s the first payday after the burial. insensitive people look else wear much better

Honestly I had a great experience here! The staff is super friendly and the area is clean! I rented a 5×10 for 189 dollars which includes insurance! The units do go pretty fast so book it advance! You can also get the first month for 32 dollars if you keep the unit past 2months ! Find out about there free moving truck

Very poor excuse for a self storage place… Horrible customer service. when speaking to an employee, its a waste of time because the attitudes are beyond unnecessary. Once you ask to speak to the supervisor, it becomes obvious where the employees get their tone from. Michelle or whatever ms sha nay-nay’s name is, is just like the rest of them. Want an efficient storage place? Then drive PAST this one on your hunt ! As for the employee JP, he is the puppet of the store who will agree to what the customer request, but when it is time for things to be finalized; he acts as though he did not have any recollection as to what is being said.