ServicesRus

This is a scam — period. I’d say DITTO to the other reviews re unresponsiveness, shoddy work, etc — but I am even more of a sucker since I went through the same nightmare experience TWICE with them.
Both times, the house was not cleaned. Not even close: stains on kitchen floor, no trashcans emptied, rugs not vacuumed, giant dustballs on the floor, etc. Not only did the maid not clean the bathroom, I found HER curly black hair in my sink. (I am a blonde). Really gross.
Both times I gave the ‘owner’ James a chance to rectify. Both times he called me ‘abusive’, a ‘liar’ and tried to intimidate me into forgetting about it or not posting a review. The first time, he apologized a day later and sent 2 people out who did a good job — an actual clean. (Although it did take 3 hours to do what my regular cleaners do in 2.)
This last time, it was «second verse, same as the first» — James called me a liar even though I had sent him a bunch of pictures clearly documenting the situation. Then he accused ME of trying to scam him (‘best defense is a good offense’ is clearly his modus operandi) — and then when he was done yelling at me, he hung up on me.
Oh, and the second time the ‘cleaner’ was 1.5 hours late (making me late for my appointment) — and then demanded that I give her cab fare when she showed up. (Yes, I did it – like I said, I’m clearly a sucker) There is a reason they have no testimonials on their website.
Stay away for your own sanity purposes, let alone for your hygiene.

This place is impossible to get a hold of. They don’t respond to messages or emails for a LONG time. We had an appointment for a 3 hour cleaning, which normally costs $ 225. Thank G-​d we had a deal for $ 40. The woman came with no supplies whatsoever, didn’t speak a word of English– literally, not a word. She spent over an hour in the bathroom alone, swept our floors, and didn’t even clean the kitchen counters. And we had given her a mop, broom, cleaning supplies for counters, windows. She literally didn’t do anything. What a waste. DON’T USE THEM.

I purchased 2 hours of cleaning for $ 60 from Living Social. It was extremely difficult to schedule my appointment with them. I asked several times over email whether I needed to supply cleaning supplies and what they were and NEVER got a response to that question. Luckily, I had some, but the customer service was just atrocious.
The woman who showed up to clean was very nice and did a good job but didn’t speak a word of English. I was able to get by in my broken Spanish, but wasn’t what I was expecting to have to try to explain what I wanted with a limited vocabulary – I should have been alerted to this before she came.
I’m lucky that she did a good job but they really need to learn how to talk to customers.

I purchased a 2 hour cleaning session for a 1 bedroom apt from Groupon. I also bought a 5 pack as a wedding gift but before doing so looked at the website and called for info. It seemed like it was on the up and up and so I went ahead with the purchase.
I was excited to have my apt professionally cleaned because I’d never done that before and it felt so luxurious. I live in a large studio apartment and thought I would be getting a pretty good deal for a two hour session. I’m pretty tidy and pretty much have a put together space. I’ve recently experienced a back injury, however and because I’m still healing from a spinal surgery, I haven’t been able to do the deep cleaning in my kitchen or bathroom in particular and was anxious to get that taken care of.
I emailed to make my appointment. Waited a couple days (!) and hadn’t heard a response and emailed again. I then heard from someone 3 days later (an email sent from their phone) asking for my voucher information. I promptly responded with that information… to no response. I called a few days later and never got anyone, however I left a detailed message referencing my email with the hopes I’d get a return call. Nothing. I called again, emailed a few more times and was seriously considering getting my money back from my single house cleaning purchase, as well as the gift I bought for my friends. I sat at work one afternoon and seriously called about 10 times (not leaving any more messages but just seeing if SOMEONE would pick up the phone). Finally someone did. I believe it was the owner, James. He was nice enough, apologetic, spoke of hiring another assistant and the flurry of business they’d received because they had participated in various promotions. He made an appointment with me then for a few days later for 5:30pm.
The day of the appointment I left work a little early because I wanted to make sure I was there before she got there and prepared to explain exactly what I’d wanted. She was late, however. I called a little before 6pm to see what was going on and James mentioned that she must have been running late from her other appointment but that he would get in touch with her. I waited for another 15 minutes and then he called me back saying she was in my building. okay. Was she going to buzz my apartment? What the hell was going on? My doormen are pretty strict about not letting people in until they buzz up but I guess she was just wandering the halls? I opened my door while still on the phone and she was just waiting outside. I let her in, happy that she finally found me and promptly realized she didn’t speak any English. Any. That hadn’t even occurred to me but I realized after, it probably should have! She then had to call James so I could explain to him what I’d wanted and he could translate it back to her. The whole thing didn’t seem very efficient for an owner of a new, very busy company nor was it professional. It also was setting me up to not have very much faith in this whole transaction.
She got off the phone and was asking about my cleaning supplies, which I put out on the counter (I have plenty!) including rags, sponges, miracle sponges, etc. I pulled out the wet Swiffer and vacuum cleaner and proceeded to take the bathroom supplies out as well. I went back in the kitchen and she was struggling getting a roll of paper towels out of it’s holder. I have so many other cleaning supplies that could be used instead of paper towels, but that was not a battle I was about to fight. So I helped her and got out of her way.
I didn’t get the deep cleaning that I was hoping for. She wiped down the bathroom and vacuumed but there was still dust in the corners and some hair left on the floor. And I had to ask her to clean the shower after she had moved on to the kitchen. I also had to ask her to vacuum the rest of the apartment and dust. She left the coffee table dirty, the mirrors spotty, dust bunnies in the corner and tried to leave two times a half an hour early (before the shower or dusting happened) She still left early.
All in all, poor customer service, late to appointment, shoddy work, ended early. Extremely disappointing. And I understand the language barrier but it would be nice and I think necessary to just be alerted to that ahead of time.
I am going to try to get a refund for my other gift purchase. I would be embarrassed to have them go through what I’ve gone through (5 times!) just to get a poorly cleaned apartment.

Cleaning appointment for 2 hours — 1 bedroom — $ 39 from Groupon. Normal price = $ 150.
Initial email exchange was standoffish but ultimately, I made the appointment for noon a week later.
12:05pm — cleaning lady shows. She is nice, respectful, hard-​working and didn’t waste time.
She arrived with very little in the way of cleaning materials. Good thing I had a swiffer (they tell you you have to have your own mops and stuff anyway. which i don’t agree with. that photo on their website has the guy cleaning up, but I assume he’s not using his own equipment.)
So…as long as she had my swiffer, my tupperware bowl for a bucket, my trash containers, some cleaning liquids i provided — along with her own — and my own paper towels… she was able to clean effectively. I had to provide pretty much everything.
Long story short — the bathroom was spotless, the floors were swiffered well enough and she left 15 minutes early. This is a bad deal.
It’s a bad deal because if you pay the normal $ 150 for a bathroom cleaning, floor swiffing and early exit, you’re getting ripped off. As I said, the lady worked hard for an hour and 45 minutes, but the truth is that there’s not much you can do in that time and I’m just glad I paid $ 39 instead of $ 150. This service is for lazy people only because she didn’t do anything I couldn’t/haven’t been doing on my own. Won’t use again.

Purchased two cleaning appointments from a deal website without knowing anything about these guys. What a mistake that was. I must have emailed them a dozen times about scheduling two appointments. From the beginning, their customer service was shockingly poor. Sporadic responses to my emails that did not answer my questions. Unwilling to even address my concerns about scheduling. Unprofessional. I had to BEG them to reply to multiple emails confirming a date and time. After wasting an hour on multiple emails back and forth, I emailed the deal website to ask for a refund. They will not last long with service as poor as this.