Sleepy’s

I got a call from a supervisor in the warranty department. She told there was nothing she could do– other than «get me into a new mattress» at a discount. I asked her if this was in replacement for the other one– the answer was no. I would need to buy another mattress and they would help me do it. They are asking me to throw away an expensive purchase because a long string that I laid over the top didn’t show them anything. Again, 6 weeks old. She advised me to sell the mattress on Craigslist. Huh? I can’t sell a damaged mattress to another unsuspecting person. I thought this was a very unsavory suggestion and turned down their «generous» offer.

The very sharp metal piece stick out from the mattress and poke my two little kids. I will never buy sleepy again! I called the customer service and they wont let us return the whole things!

I live close by, and when I saw the positive reviews I decided to visit the show room in person. As others have said Nancy is a real credit to the company and was informative, helpful, and friendly. The mattress was delivered promptly the next day as agreed, by very efficient crew. I’ve slept in it for one week now and am very happy with my purchase and the entire experience.

I felt badly consulted (I believe the sales person was Mike). My concern that I would probably need a firmer mattress was waved away in the interest of a quick sale. We were left in the dark about return policies and tricked with the pricing. After returning the mattress we had to follow up weeks later to get our reimbursement. An utterly unpleasantly experience. I will not set foot into a sleepy’s again.

Ask for Mike. My girlfriend and I stopped in here last week for a desperately needed new mattress, and Mike helped us find the perfect one. He was both friendly and professional. He listened to what we were after and had no problem finding just the right mattress for us. Mike, you’re awesome. Can’t tell you how much better we are sleeping now because of you.

Excellent, knowledgeable service. Not pushy in any way. Our salesperson was Mike — HIGHLY recommended.

Being apprehensive because of a (old admittedly, looking back) Google review (now I don’t trust those at all), we were greeted by K.C. and our experience was fantastic! There are very knowledgeable and personable staff at this location and K.C. was very patient with our ramblings and interruptions with our questions out the wazoo (dropping money on the quality of your sleep SHOULD bring many questions and inquiries, inform yourselves).
I would recommend anyone shopping for a mattress go to this location, you will not be dissatisfied!
(I would give them 10 stars if I could!)

I just moved from the west coast to NY and needed a mattress and Mike and Nancy took great care of me. They were totally willing to work with me and within my budget. They were upfront with prices, what’s in stock, delivery costs, and their honest opinions on best values. Most importantly, they cared about my situation and wanted me to get a good deal on a bed that I’d have for a long time.
They were both very helpful in showing me the differences between mattresses and giving me time to explore, lie down on each of them and get a feel for what I liked.
I ended up liking one out of my budget, but they were more than willing to work with me to get it within my range. Again, they understood and cared that I was new in town and in need of a break and they gave it to me. Very appreciative. I would definitely recommend Sleepys in Brooklyn Heights to anyone who’s looking to buy a new mattress.

Worked with Mike, gave him my budget and what I was looking for. He was not at all pushy with making sure to make a sale or to get me to spend more. He was extremely patient as I trying out bed to bed to bed and then pillow to pillow to pillow. Lots of options for delivery dates and times.
The showroom had 2 floors, plenty of options to look at I think. Glad I came here!

Mike at sleepys on Montague is great to work with,
had to make an exchange, they couldn’t have been more helpful, made it so easy,
even the delivery guys were right on time, friendly,
Great experience

I found the sales staff to be friendly and helpful. However, I did not walk out a new mattress owner and instead purchased somewhere else. I was heading to another store because of an advertised sale, and saw that there was a Memorial Day sale sign in the window. I walked in and my questions were answered thoroughly and knowledgeably.
Why the two stars then? Because I found that almost none of the mattresses on display were on sale, and found that when I tried to ask about prices on mattresses, I didn’t get a straight answer. Not to mention that the mattresses seemed to be of two categories: priced under $ 1000 and flopped around unattractively in the basement; or featured prominently and extremely expensive, over $ 2000. The final straw was when I asked if there was any Memorial Day sale price on the more expensive mattresses, the salesman made a phone call, talked to someone on the line, then offered a discount that could be worked out by the supplier; but only if we bought it NOW. This kind of slippery dealing completely turns me off; if you have a deal for your customers, offer it, but pressuring someone into a quick decision to spend a LOT of money is dishonest. I felt like I left the store having escaped being snookered.

What a nice, friendly, and accommodating staff! Vinny and I went in today to get a new mattress, and I must say that the folks at this location of Sleepy’s were on top of their game. Not only did we walk out as new mattress owners, but we are having it delivered tomorrow! Talk about fast service! Plus, they were having a big Memorial Day Weekend sale, so we got a great price on our new mattress. Note that this location of Sleepy’s is relatively small, so they don’t have the selections that some mattress stores have, but they have an array of popular mattresses types to sample– memory foam, pillowtop, etc. We ended up purchasing the Beauty Rest Shakespeare Avalon w/​a pillowtop and are excited to be sleeping in comfort starting tomorrow night!

I went int he the Sleepys showroom on Montague street and was greeted by Lucy. She was enthusiastic and very helpful in getting me and my wife the best set of bedding we’ve ever purchased in our lives. She treated us like we were a part of the Sleepys family and we’ve never gotten better service in any other mattress store. I will be referring all of my family, and friends to Lucy. She is the BEST!

Our mattress had been falling apart for the past year. I considered ordering a mattress online, to save money, but decided I’d prefer to test/​lie on the mattress myself before buying it — it seemed too subjective to choose a mattress using online reviews.
So I waited until January for a sale, and went to Sleepys. Our salesperson was friendly — she greeted us a couple minutes after entering the store, giving us a little time to first browse ourselves. She asked our price range, and showed us a few mattresses, that we tested/​lay down on. I ended up falling in love with a mattress that was over our price range, but she knocked down the price into our price range. It was delivered the next day, with no problems.
I’ve had the mattress now for a month and it’s wonderful!
Also, I recommend their pillows. We got a couple pillows when we bought the mattress, and they’re heavenly. I’m starting to believe that good pillows are as important as a good mattress.

3.5 stars…
This shop is in the main stretch of Montague street in Brooklyn Heights. Though they have a couple bed frames or pillows it’s really just a mattress store. They have two floors of mattresses to check out at nearly any price range. As long as you fully intend to buy something before you leave Sleepy’s is pretty good. If you’d like to browse or shop around before you buy be prepared for a pretty pissed off salesperson. The lady I got helped me find a mattress at the comfort level I wanted at the price that I wanted. She immediately (without me even really asking) took $ 100 off the price of one model I was looking at, and it only took me asking for her to cut the $ 90 delivery charge in half. She seemed to know a good deal about the mattresses and what I should be looking for in a mattress. She even left me alone and went back to her desk to give me time to try out the mattresses without breathing down my neck. It all would have been fine and good until I tried to leave without buying something. That’s when the Spanish inquisition started. I won’t go through the details of the questionings or the increasing attitude but it ended with her sitting down and rolling her eyes quite blatantly. I just didn’t want to give someone $ 600 cash without at least going to a couple stores first. I left and before I even got a block away I just realized that it was a comfortable mattress in my price range (with a 5 year warrantee) and it would be too much of a hassle to get to the other stores I was considering so I went back and bought it. Needless to say she was thrilled. She was able to set up a delivery for the next day and gave me a window of 8am-​noon. The delivery guys called at 10:45 and showed up at 11am. It was a very simple and seamless transaction. And although only time will tell about the durability of the mattress, so far so good.

If i worked around comfy mattresses all day long, I would probably become very lazy, unmotivated and generally unable to provide anyone with even remotely satisfactory customer service. Apparently Michael – a sales rep at this Sleepy’s, and I have something in common.
No complaints on the mattress though which brings the rating up.

If I could give this place no stars, I would. After waking up with a sore back one morning, I went in there to look at getting a new mattress (I should note that that mattress also came from Sleepy’s). There was a sleazy, pushing sales person (maybe even the manager) who tried to pressure me into buying a certain mattress that was out of my price range and they claimed was the latest model. When I said I needed to step away to think about it, he started to yell at me. Once away, I looked up the mattress and found that it had been discontinued and that they were trying to sell it to me for $ 200 more than the original price online. Then for nine months, I received calls from this location wanting me to complete this order… I got over a dozen voicemails from this pathetic store. I told them I was not interested and didn’t want to receive these calls, but they still persisted. Bottom line, don’t go there. They’ll try to rip you off and stock you. Order from 1−800-MATRESS. Great deals, great customer service. No stalkers.

So about a month ago I went to this location with my girlfriend to get her a bed. She had been sleeping on a futon mattress on the floor for almost a year and needless to say we were excited. However we still had a budget.
We arrived at this Sleepy’s and a Marlon Pascall greeted us immediately. I was put off at first because i’m averse to being hounded by sales people but eventually he grew on me.
We told he we’d like to look around and see mattresses that were in the $ 500 budget range. Well $ 500 mattress suck, in case you were wondering, you could feel springs jabbing your back the whole time. So we told him that we needed something more comfortable but not much higher in price, so we went to the clearance section and found a Seely pillowtop that he was very excited about. It was a great mattress, however it was $ 1200, and Mr. P dropped that to $ 900 right away.
This was clearly too much, and we hadn’t even bought rails or delivery yet either.
about two hours and a lot of dealing later Mr P ended up selling us the mattress + rails + delivery for $ 700. he told us that he likes to make one «great deal» a week and told us we were that deal. he was very helpful, knew his inventory well, and eventually gave us a price and mattress we were happy about.
If you end up going to this location i’d recommend working with Mr Pascall.
the location itself isn’t amazing. Its medium sized. little dingy. and kinda outta the way for many NYers. The reason we even went to this location was because a fiend had told us of a mattress factory that sold discount beds, however it was closed and looked like it was rat infested (mattresses were on concrete floor with no plastic wrap… gross)… so we went to sleepy’s because she really needed a bed. It worked out well.
There you go

So, I’m a fan of the Brooklyn Heights and since I can walk to it easily now, I figured I would check out some mattresses at the local Sleepy’s before giving 1800 Mattress a call. I’ve always been a little skeptical of Sleepy’s. They’re very intense salespeople. Granted, the man showing me around was pretty well informed and took me all around the showroom. The only other Sleepys I’ve been to was in Soho and that one I think was bigger, so they probably had a few more options, but I was happy with what was available here in B-​Heights. Long story short… I think their mattresses are CRAZY marked up. The mattress I ended up purchasing was listed at I believe $ 1299 (mattress only) but I managed to bring it down in price by over 50% (Columbus day sale… friends and family (apparently I’m a friend)…first time customer). It basically came down to them asking me «what was my price». After some phone calls, they met it, and I was pleased so the experience was pretty good. I think they know people come in to try the mattresses and then call 1800 or run over to Macy’s so once you’re in the door, the don’t want you leaving unless you’ve purchased a bed!
So, I don’t think Sleepys is really all that bad, but you got to be willing to work a little and maybe play a little hardball (note: it probably won’t work for everyone or with every salesperson). Maybe it was the slow economy or maybe it was just good negotiating, either way I walked out with a mattress at I price I considered reasonable.