Sprint Store

This store is great, Shawn really helped me out when I was in a bind. Totally recommending sprint and this store in particular. Ask for Shawn, he’s awesome!

Just go to :
147 Montague St
Brooklyn, NY 11 201
Calling this location is a sh*t show, walking into the store is a sh*t show, this location is a sh*t show. Poorly managed, poor poor customer service, & the lack of knowledge about the company and products is ABYSMAL! Don’t waste your time going here or calling here unless it’s an emergency and the Montague location is flooded or closed.

Good Supervisors, but very unprofessional staff
Almost shockingly unprofessional in the way certain staff behave.
More training is needed.

I went there to swap my iPhone to a newer one, somehow they managed to switch my plan from unlimited data to 1gig monthly. Of course, heavy overages piled up quickly and I had to be on the phone for hours to get rid of these ridiculous charges.

Worst store ever!
VERY UNPROFESSIONAL!!! DONT COME HERE AT ALL
The heat is always on blast. The lines are long for no reason. Only 2 people on the floor & most of the time someone is flirting with someone.

There should be an option for zero stars. I had to get my iphone replaced in the sprint store. The ordeal took over 2.5 hours all the while, an employee assured me it would be another ten minutes, every so often. In addition, the phone I ended up with doesn’t even work at all. So now I have to head back to the store and waste some more hours in this place. To top it off the store hours are not even convenient. It opens at 10am, so you can’t go in before work. At the end of the day this is some of the worst service I have ever received.

Actually zero.
One of the worst experiences ever.
This company might be worse than Time warner.
The sales staff didn’t explain about important things at all.
He was the worst.
After purchasing, those things came up.
Reps for customer service were also worst.
No help. No responsibility.
Just continuing I understand what you concern, what you feel.
Those things still weren’t resolved.
I have regretted to switch to Sprint.
Actually I did cut in half.
When I did w my gf, she didn’t have her phone.
She lost it.
So we explained to the sales guy that she didn’t have a phone for sure.
But now, Sprint has been asking us to turn in our old phones.
If we don’t, they say we’re charged $ 200 per line.
We had chatted with the reps about it a couple of times, but it hasn’t been resolved yet.
As the result, they charged $ 400 on our bill.
Here is one more thing.
We’re supposed to get the same amount of the last bill we paid for Verizon from Sprint.
That’s the deal of cut in half.
But we haven’t received it yet since we purchased the phones on June.
So we asked.
What we knew is that we can’t get that amount of the check because our 2 yr contract w Verizon was expired.
Our contract w Verizon had to be in 2yr to do cut in half.
We brought a bill for Verizon to Sprint.
They saw the bill.
This is the Sprint.
Don’t go to Sprint.

The worst. Unprofessional. Scam.
Me and my boyfriend switched to Sprint from Verizon.
We were not sure about the «Cut your bill in half» promotion so that we brought our Verizon bill and visited the Sprint store to see how it works for us.
The agent was ok. Maybe because we were potential new customers. But anyway, he helped us.
Since I lost my Verizon phone, I wanted to get the new phone right away, and what the agent explained us sounded nice so we decided to make a contract with Sprint.
What the agent promised us was:
1. Our Verizon monthly charges will be in half with Sprint
2. Once I upload my last bill from Verizon to Sprint online account, Sprint will cover that.
3. I lost my Verizon phone so I’m not eligible for buy-​out promotion but it’s ok.
4. My boy friend wants to keep his Verizon phone and it’s ok.
But that was totally wrong!!!
The agent was scam or he doesn’t know what he is doing at all.
First, 2 months later, we got a contact from Sprint saying «return the old phones otherwise $ 200 will be charged per line».
It’s crazy. I told the agent that I lost my phone. How come he didn’t mention this.
Second, I found that it took so long that Sprint covers our last bill from Verizon.
I called customer service and I found that our request was denied.
It’s crazy again. I uploaded and waited for almost 3 months and I didn’t even know the request had been denied.
I was told that the promotion was one of the business, Sprint can’t do that without any benefit.
I understand the point. No one do that for free.
But, does it mean they trick us and steal our money???
I visited the Sprint store with my Verizon bill and informed that I lost my phone.
How come the agent didn’t explain what will happen to me when I make a contract with Sprint.
He said OK, then he has to take a responsibility for what he told us.
The worst nightmare.

I just don’t understand SPRINT
a big company like this and you give jobs to clowns and a-​holes
these people in here are so UNPROFFESIONAL with negative attitudes
just because its in BROOKLYN doesn’t mean the consumer should get the BROOKLYN ATTITUDE
I was there if February and was told the TECH left for the day it was 4:30pm and I made an appointment for 4:45pm
I asked to speak with the manager who didn’t want to give me her name but she told me to use the phone on the wall to call sprint (which kept being interrupted with info about the phone)
I the REGRETABLLY went again yesterday-​AUG 4, 2015-​was not greeted the chick at the desk had a stink face but she took my name and said politely that someone would be with me.
some how my name was removed and I had to go to her again she put my name on the top of the list.
***issue– can’t send email-​but can receive email***
the person I saw kept trying to get me to upgrade my phone phone because according to him its old (I JUST GOT IT IN FEBRUARY-​SMH)
I then was told I had to leave my phone for an hour
when I returned I was told I needed to add the YAHOO & GMAIL APPS on my phone
UGH UGH UGH UGH UGH UGH

The worst. The absolute worst.
I needed to see why my phone stopped working so I brought it here. That was pretty much mistake 1 – 1,000. The staff has a very, «I don’t give a shit» attitude. In fact, while I was waiting for tech service in back, there was an altercation. Some guy flipped out because he had been ignored for 5 – 10 minutes straight by two «hostesses» up front that chose to gab away to each other rather than ask what he needs. Then when he yelled at them for that, they threatened to kick him out of the store. So effed up.
Anyway, the tech that helped me was the only saving grace. Oh, btw, I was in the store for about three hours, only of which the last hour was getting seen by the tech.
I had my phone replaced and the back button didn’t work. I came in a couple weeks later. They said the techs had left for the day. Frustrating but fine.
So I came in a week later, AFTER making an appointment, SPECIFICALLY for phone repair online. Lo and behold, the techs had left for the day. Lovely. I just don’t understand how the online system doesn’t sync up at all with the store hours, nor did anyone review the appointments for the day and try to reach out to me saying to come in earlier or another day. You’re an elfing technology company. There’s no reason this should even have happened.
Maybe I’m spoiled by the great service I received in the KC area (HQ of Sprint, where you still don’t get service either) but the complete lack of help, plus the FU attitude, plus not maintaining a decent online system earns you a big old –8 stars. But that’s not an option so 1 it is.

I went here to replace my phone, the rep was fine, everything went smoothly, maybe me showing up early in the day helped me avoid the negative experience some of these reviewers had. timing people, is everything. LOL

Officially the worst store I ever been to. Your only a prefer customer only if your buying a new phone or a very pretty girl. This store should get a new staff specially in the tech department. They were no help, disrespectful, had me waiting for 1 hour trying to proccess my phone but since it was to much work they tell me to call Sprint so they could do it and I did and they tell me that they have the technology to do it. I passed over the phone and they disrespectfully clean it like I have germs just because I didn’t have a head piece and after 5 minutes they tell me they hunged up. Really customer service hangs up on their own employees. At the end I had to walk out after «they couldn’t help me» and I transfer all ten accounts to T-​Mobil. SPRINT, representation means reputation, the employees in this store are setting a bad reputation for your company, immediate action is required otherwise you’ll keep losing customers.
Future customers trust the reviews and go somewhere else unless your a pretty girl or need a new phone.

???
Okay so I saw the bad reviews, but I broke my iphone charger (what else is new with apple products) and desperately needed to replace it. Being that this is one of the closest ones to me, I headed over in hopes of an easy fix.
I get there and literally all of the customers are fed up with angry faces. It made me a little nervous, but still I stood on line. Fortunately the wait wasn’t too long for me despite there only being ONE sales rep available out of the two that were on the floor.
This is what happened when I asked for a replacement charger:
–I called before arriving to ask if they had 5s chargers. The same rep said they did, but when she came back she had a «universal» charger.
–I was skeptical, but purchased it because she assured me this would work.
–I go home and of course, it doesn’t work.
So TODAY I call again to ask if they have actual apple products to sell to me and the guy says no. Now I have to waste money on a train ride to go over and return a charger I shouldn’t have been sold in the first place.
Save yourself the headache and go to any other branch.

I laugh at some comments cause if this store sucks or the service why go back? You bring this upon yourself. We live in the 21 century. Go online and find out how to things on your on. Being a rep honestly gets a lot of pressure for quotas and customer service etc etc. If you want to be treated good get straight to the point and know what you looking for. Then why work there u ask? Bills need to get paid. Get with it.

WORST STORE EVER.
staff looks bored to tears and not interested in helping at all.
My sprint rep was very busy texting on her phone and couldn’t help me until she had sent all of her urgent texts to her friends.
She looked bored to tears as she chewed her gum noisily and looked at her nails.
Find somewhere else to go. I only went there to try and fix an issue with my phone.
Staff is not helpful in the slightest and have next to NO interest in the customers.
I couldn’t wait to get out of the store… next time I will spend an hour taking the subway to 42^nd street to resolve any issues.
Would give NO stars if possible

Vince can’t even help out. He just sent us to Jose the tech. My friend Erica needs to reset her hotspot to get all her 6 gigs. But Jose da tech gets 4 stars because he trying. FYI they don’t have wifi in this damn store. The manager Hector puts a make believe suggestion about the store needing WIFI — in da shredder bin. Vince promoting the Manager saying it’s da suggesting box. LOL — stop playing do your job – Erica needs HOTSPOT help — - THANK YOU CUTE JOSE the tecH for Helping ERICA! FYI Jose the tech was smiling the whole time but at the same time he dammm smart. lol it look like they broke in the store not today but everyday because the front door/​da lock is R.I.P

LMAO.
This place is a joke.
Two friends and I walk to purchase a charger. When the front deSk guy realizes that we’re not buying a phone, we get bumped to the back of the line and told, «we give priority to NEW CUSTOMERS». wow
Second time we visit, I’m actually picking up a phone but the fact that I bought it online means they get no commission, which means I get bumped to the back of the line… yup they had me waiting for «confirmation of my purchase» (despite having the receipt and new number) for 2hrs.
Don’t you just love great customer service.

Wow. What strange customer service. I’ll lay out some facts and let you decide what was going on.
The touchscreen on my Palm Treo Pro just stopped working one day. I tried doing a hard reset hoping that it was just a software malfunction, only to realize that it was a hardware problem. I went from being able to kind of use my phone to not being able to use it at all. There was no reason for it to have stopped working. I didn’t drop it in a toilet or the snow. It was in my pocket and after picking up a phone call one day, it no longer worked. I brought it into this store to see what they could do for me. After a decent wait, my customer service rep, we’ll call her Jazz, says she has to open it up to see if she can fix it. She comes back and says that they don’t have what they need, so I’ll have to go to another store to get it. She says she’ll check to see if other stores have what I need. I ask her what it is that I need to get from another store. She says a new phone. There’s nothing they can do to fix it. They are apparently out of new phones of that type. I wait a few more minutes, and she tells me that no other stores have that phone. I will have to call customer service and they will mail me one next week. I ask to speak to her manager. When he comes out, I explain to him that i have a summer job interview the next day over the phone and will need to use my phone the next day, not next week. Could I get a phone of equal value? He says he’ll call around Manhattan to see if they have my phone. He returns, no such luck. He say’s that they’ll do it for me. Next thing I know, Jazz brings out a brand new Palm Treo Pro.
I ask her, «So you did have them then?»
She responds, «Oh, well, we have new ones. We don’t have used ones.»
Uh huh. She also told me that I would get a call from Sprint about my customer service experience. She said that if I did not give her a 5 out of 0, she would get a 0, even if I gave her a 4. Hm, I’m supposed to believe that after she just lied to me about not having new phones?
Eeek! Me thinks not!