Sprint Store By IMobile

FRUSTRATED! EXTORTION! ANNOYED! 9 MONTHS OF HELL! what else can i say. the manager there «Hamzi» happens to be a lovely guy. I have to say, he tried but did he follow through… NOPE! I know it got frustrating for him but he needed to follow through and did not. Sprint owes me hundreds of dollars! Hundreds and cannot seem to get it together. Promises beyond belief. «I got it» «ill take care of it» «you will have your money» is what I have heard over and over again. February my plan changed (their mistake) and from there my account has been charged atleast $ 100 per month if not more every month since. I cannot seem to get my money back. Hamzi, Im sorry. You made alot of empty promises and I am just so frustrated. I am hoping that a supervisor somewhere see’s this and reaches out to help me. Someone that can get this job done. It is unethical and downright wrong!

I have been going there a long time, me personally think that have the best customer care service ever, always professional and curtious, they always seem to fix any problems I concerning my phone. .I highly recommend them.

WARNING: DO NOT GO TO THIS STORE!!!
This store will mislead you and be dishonest in order to make you purchase something and sign up for a new plan through them. The store manager will just refer you to call Sprint corporate so he does not have to issue any refunds or help you further. Be careful! Sprint corporate and these retail locations have different policies so it is a dishonest ploy for the manager to send you to resolve your issues with Sprint corporate.

I had two very great experiences with this store and the staff there. We were ready to give up our sprint service because my husband and I could not get new phones at a discount. The guy there ended up finding us a great discount for 1 new iphone 6s that were much lower priced than anyone at Sprint quoted us on the phone. This also allowed us to keep our good sprint plan. Next, I called them bc sprint was adding an extra charge to our bill. Not only did he remove the charge, he also pointed out that we were paying too much for our service and managed to reduce our monthly bill by about $ 40.
I definitely appreciate this kind of help and service.

I started frequenting this location a year or two ago when I foolishly purchased a POS phone that needed support on a weekly basis. The store was located close to my house, and even closer to a Starbucks and a Banana Republic, which gave me something to do while I was waiting for the technicians to crack open my phone scratch their heads in confusion. That was on a good day. On a bad day, the lead technician would sit munching nacho cheese Doritos and ignoring a line of clients because she was on break. At the tech desk. Or I would be refused me service because «we’re about to close in 25 minutes.»
I’ve been working around a non-​functional K key for 16 months, but when my incoming calls started to sound like they were coming from the Snorks, I finally decided to bite the bullet and upgrade. This time, I was turned away by the Montague St. Sprint (read: not permitted to give this store $ 400 of my business) because I’m not the primary name on my family’s plan. Never mind that I know the billing zip code, pass code for the account, and the answer to the secret question. A salesman whispered under his breath that the Flatbush Ave store would probably help me out. «They do that sort of thing.»

They are so awesome. Nicest staff ever, so helpful, so knowledgable. If you still aren’t convinced, go into their store and read the makeshift guest book they have. It’s filled with amazing compliments (including mine) from dozens and dozens of customers.