Staples

First time at this location. Young lady name Raven can handle three customers at one time.
I walked around looking for a manager to tell him/her…Please don’t let her go. Customer in front of me mentioned she was there before and Ms. Raven assisted her with satisfactory results!!!

The worst service at the copy & print center the phone has been going off ever since i have been here and I’ve been here for an hour and all you hear is the recording going off that there’s a customer on hold there’s 3 people working behind the counter and not one will stop to help me to do one simple thing I’ve never seen customer service like this in any Staples that I’ve ever been in and I go to a lot of different Staples and I’ve been in this Staples multiple multiple multiple times if you have something to do that’s important go to a different Staples in the area because I’ll tell you one thing this is the slowest and the poorest service that I’ve ever came across in my life they need to fire everybody in this place and they need to get a manager that knows what they’re doing and how to run a stove correctly take it from me a business executive if this is how Staples is being operated it’s for sure on its way to be closed down soon and I only gave it one star because I couldn’t go lower

This place gets worse each time I visit. Everyone is really nice, but the entire place is understaffed and mismanaged.
I’m beginning to think the Staples business model cannot succeed. Or worse, it is being managed exactly how Staples plans, and headquarters just doesn’t care.

The staplers of staples say everything about staples :/
This store is WAY too expensive for the products and services provided.

Selections have gone down. Out of stock… oh and there are cockroaches dead on the floor by the computer chairs. Only thing they are good for is the Copy and Print section

I was really glad to come to this center in the last moment before my job interview to make and print my resume. One friendly guy working there was of a great help he called especially to ask how he can help me and he directed me to the computer. Another lady I know I bothered her with my questions every 5 minutes she was smiling and answering friendly and greeted me with nice have a good day in the end. While I was passing the corridors I saw they are selling great laptops and printers too. Sure I will come again.

What is the idea of coming to staples if no one can help? If I did not need help, or to see the product, I could just buy it online and not waist time in getting to Staples. This particular store is pretty big, and they have almost anything, but they are missing the most important part, and it is professional sales people. All I wanted is to get help to choose the next mouse for my computer. Basic isn’t it?
They have like 8 mousse in the show, and they all look different. So I wanted to know the differences, and hear an advice from someone. There was no one to help me. Even the young man who tried wasn’t qualified to give me honest answers. I ended searching for each mouse online, and read online reviews. Maybe it was better for me if I stayed home and purchased the mouse on Amazon.
Now that I have said that, their prices are good, and they carry high quality products. And the checkout process is not bad at all. All they need is to make customers choose them over the online stores. And this can be achieved by hiring professional sales people.

This Staples is convenient but poorly managed. I placed an order online for two custom posters which, according to the website should have taken 4 hours to be ready for pick up. I gave them two days. Sure enough when I showed up, one of the posters was never even made and the second was in the middle of being made but the worker had no clue why they stopped in the middle. Of course it took him a good 30 minutes to figure out that no one would finish the job and that he is it. Long story short, I missed my deadline and they screwed up the order. They did give me a discount when I complained. But the order was completely botched up. Don’t get me wrong, Staples is an amazing store and has so many great products and services. This location however seems poorly run and they have so many part-​time workers that start a job and simply quit in the middle when their shift is over. They always seem overwhlemed with the amount of work they have. Not a knock on the franchise. They just need better help at this particular store.

Nice staff but… If you need something at the copy center you can become invisible. Here’s a tip: perform the village people ‘s YMCA you’ll become visible to the copy center team. Also if you want to buy a beverage just a stinkin’ lemonade there’ll be one register open. You’ll be behind someone buying a fax machine and the transaction will be longer than the Louisiana purchase!

I visit staples often for anything school related or home related (books, ink for printer, pens/​pencils, etc). The store is big and has a large amount of employees. It is REALLY packed on back to school days. We are talking about lines that extend from the front of the store to the back. You are most likely gonna waste an hour on the line between those back to school days. The supplies sometimes run low and I leave with nothing :(The employees, however, are nice and will help you to find what you need. The prices are a bit expensive in staples compared to other places. Not the best place to go to if you are on a tight budget because your money will just flow away. However, the price does pay for the quality of the things they sell. I wouldn’t label staples as the best place to go to unless you got plenty of time to waste or have plenty of money you don’t mind wasting.

First time visitor. Many good experiences at other Staples locations, so a little surprised.
We needed some expert advice to buy pens capable of indelible non-​smearing writing on hi gloss photo printer sheets. No floor assistance could be found so we went to the front desk. The two clerks, having conferred, decided they were unable to direct us to the right product. They called for back-​up.
We waited for nearly 20 minutes at the proper aisle, as instructed. Were about to give up when a Staples lad showed up. We explained what we needed. He picked out several pen packages in turn, studying the labels, then returning them to their racks looking confused. Finally he announced success.
We then went to the line to pay. After waiting at the desk for about ten minutes, we were informed it was the wrong desk for payments. As instructed, we went to a proper desk. After waiting there for about ten more minutes, as the clerk seemingly negotiated the Treaty of Versailles with a customer, a second clerk appeared and opened another register. We paid for our pens and some other items.
Upon our return to the office we tested the pens and discovered they cannot be used on hi gloss photo printer sheets because they smear.
Also the shelves were in some disarray, items thrown about rather than neatly positioned… so it was difficult in one case to find what we wanted.
The experience was sad and funny. As I said to my partner: how they manage their business is THEIR business… we should be thankful it’s not OUR business!

Staples is a great place to go to buy all office and school needs. I’m not denying their selection in stock.
My review is based on their customer service specifically in the copy and print center. I’ve come to them because I needed a very important document printed from my SD card. My home printer broke and I was in immediate need for help. They only had 1 person working the area who was flustered from all the requests. It took on an average of 30 minutes to make a simple print job which they screwed up on 3 times.
This place sucks.

Very helpful (and sorely under-​staffed) team in the Print/​Copy area! Compared to NYC, the customers are pretty relaxed and patient. Gotta add, this Staples location has THE most ethnically diverse clientele, it’s like the IHOP of Staples!!! I Love Brooklyn!!! Shout out to Evelyn and the Rrrrrrrrrrrred-​Headed Copy Machine Wonder.

I’ve used this Staples location for UPS drop-​offs, back-​to-​school, printer ink, etc. It’s not a relax & browse kind of store because it’s a bit disorganized and not very well-​stocked. I just quickly check if they have my item, which they usually don’t, and get out. Parking generally sucks because their tiny lot is always full and it’s hard to find an available metered street spot. I prefer the Staples at Ocean Ave & Ave X which is better stocked and has more parking.

I have always found people helpful and back to school prices quite affordable at this Staples. The store often gets some pretty demanding (obnoxious and pushy) customers but they seem to handle them quite professionally.
Yesterday a very helpful employee (who goes to LaGuardia College) waited on me. She was nice but when I got home I realized that on my receipt she had charged me for trimming two laminations when I had only one done. It was only about a $ 1 overcharge, but when I went back this morning the department supervisor (Evelyn I think her name was) immediately refunded the overcharge to my credit card.
We all make mistakes but the good places admit their errors… thank you Staples!

extremely bad service in the copy & print center, bad attitude, no respect, arrogance
the girl who served me (giving me a dont care attitude) with poor service.

When I went on last September, this store was really messy. Supplies were all over the place. It’s all messed up.

i consider this to be one of the better staples locations.
they have a wide selection of. well, everything.
Even computers and laptops!
Its quite a large staples, and usually pretty empty except for back to school season where its swarmed and the lines are two hours long. But thats when all the good stuff is available for close to nothing.
The workers here are really nice, always extremely willing to help you, and ask how your day has been going.
The private lot living in crazy Brooklyn, is a major plus. Usually in this area your car will reach 100 thousand miles before you find street parking.

Quite a quiet Staples, but large. I can only speak of my experience in the Printing section and the woman there was very helpful and quick. I handed her my USB drive and she immediately printed out my document. There was no wait, no other customers and I was in and out of the store in 5 minutes.

Service was really good this time. I usually dont use the service dept but had to ship something via UPS.
Price was expensive, but it was UPS rates.