The UPS Store

I know this place has some bad reviews but they were helpful and got the job done. Really no complaints, I’ll defintely come back

Dropped off two boxes today with pre-​paid return slips. The young man who helped me was courteous. He made sure to give me my drop off slip for the boxes. My only concern/​complaint is the $ 1.50/box taping fee. Never experienced this before at the Post Office or any other UPS or Mailboxes stores before. Seemed questionable. Shady even.

Ridiculous prices, awful customer service. The stationary prices are exorbitant. In addition to the actual printing, they add a ‘printing services charge’ which more than doubled the costs of the printed materials. It took me 20 minutes to accomplish a basic task and the staff were more concerned with phone calls to their mother, snacking on candy and singing along to the obnoxiously clearing radio.

This place is trash. They try and overcharge you for pretty much everything, even things that other UPS/​shipping centers would just give you. They charged me 3 $ to print my shipping label since I had to use the internet for 2 minutes. And they overcharge for packaging items. I shipped something that need to packaged. It was a tablet and a charger. They were bundled together and just needed to be placed in the box. But of course, they lost the charger, and I got charged for it. And when I called? Of course, they did not answer the phone. I dislike usps but i would taken them any day over this place. I will never ship from them again. Especially after seeing them knock over boxes that were supposed to be shipped out and then step right over them.

This may be the worst service I’ve ever seen. I brought in artwork to get packed and shipped. When she asked if I wanted insurance, I replied yes and asked how much. She looked off into the air for a while and said, «Twenty dollars,» without referencing a rate card or any other material. When the receipt printed, I asked how I could confirm that the package was insured and she stared off and mumbled without giving me an answer. Needless to say, I’m worried. I wish there was some alternative nearby, but these jokers have cornered the market.

WORST service ever, do NOT go there! Not only the package that I sent internationally did not arrive but when I asked for explanation or refund processes the employee of the store was ridiculously rude! At the end she actually walked away while I was still talking… Don’t waste your time going to this store.

I got this $ 300 monitor which I paid 26 $ to have it delivered to me within 1 day from New Jersey to NYC.
Unfortunately I was one those unlucky customers who received a defective product so I had to return it to the seller in order to exchange it for one that is fully functional, and neither would the seller offer to pay for the shipping.
I went to this UPS store and they would charge me 120 $ to have my monitor shipped to a town in NJ that’s two hours away from Brooklyn.
The catch was, the shipping itself only cost 20 $, but to have the UPS employee pack it for me would cost the extra 100 $.
There was no way I was going to pay the extra 100 $ for regular shipping, especially to ups to have a package delivered to a town that’s 2 hours away, so I chose to have to not have it packed and paid my 20 $ and parted ways.
My advice to anyone who’s planing to send things from this store is to pack your package first so you will only have to worry about the cost of shipping instead of paying 500% of what it would cost you to actually ship the package without them packing it for you.

As long as you don’t expect this place to open on time, and you expect to wait in line for a while for something simple, and you don’t expect courteous service, The UPS Store on Flatbush is totally fine for getting done what you need to get done.
Tip: never arrive here until 30+ minutes after the scheduled opening time. I have learned the hard way, waiting outside until a disinterested staff member arrived at twenty minutes past the hour and opened the store in no hurry whatsoever.

Service was really rude when I called to see whether or not my package was delivered.

Holy cannoli. I will never ever use this UPS location, if UPS at all, ever again. I made the mistake of presuming UPS would be cheaper than Away We Go Postal, situated only a few blocks away down the street, and that service would parallel AWGP’s + FedEx’s. Not so. Service was terrible, I was overcharged in general and I was also only told about additional fees that bumped my quoted price of roughly $ 45 to $ 55 — AFTER I’d paid and counter queried.
I’ll start by praising FedEx on Atlantic and Away We Go Postal. Both provide free FedEx boxes with self-​adhesive closures (paired with great + friendly customer service) and have had no problem slapping on an additional piece of tape to accompany the boxes’ adhesive strip for extra security from time to time, on-​the-​house. FedEx even offers a self-​service computer station that keeps commonly used addresses on file for instantaneous label printing. Not so at UPS. No boxes? No prob. So I’ll buy the second smallest box listed as $ 3.22. But when I asked to use a big roll of packing tape so that I could seal the box bottom to pack my items, the male attendant refused. He must have insisted three or four times that he could only do so if I packed my items first (with a bottomless unsealed box lacking connecting flaps?!!) and that he couldn’t let me use the tape. At that point I announced «If this is going to be a problem, I’ll go somewhere else.» A woman attendant spoke up and indicated it was okay for the male attendant to go ahead and tape the bottom of my box for me. Thank you.
So after I’ve packed my bottom-​taped box I ask the woman attendant for a quote. «$ 45 for next day air,» she says, then proceeds to ignore every request I make by repeating the opposite or with vagueries. e.g.
ME: «What time will this arrive tomorrow?»
HER: «End of day.»
ME: «What does that mean?»
HER: «End of day.»
HER: «Do you need packing material?»
ME: «No, I don’t.»
Rep stuffs my box with packing material
HER: «So you don’t need a signature?»
ME: «Like I said twice before and like I’ve written on my form in underlined caps, Yes please, this package MUST be signed for.»
She then hands me my credit card receipt to sign. I knew I’d be charged for the box, but I’ve been charged more than $ 10 over the initial quote. I ask her to explain why I’ve been charged so much more. Especially since the box costs barely $ 3. HER (AFTER my card has been charged): «A signature costs an additional $ 5 and the box is $ 3.80.» The $s till don’t add up but I’m fed up and don’t want to hold up the queue of people behind me. As I’m nearing the door I check my receipt and see she scammed me and additional .60 for what should have been a $ 3.22 box (per a hand-​written store sign), that I’d been charged an additional $ 1.50 for a few strips of tape and that the $ignature extra hasn’t been itemized. If she’d told me BEFORE I’d been charged and waited in line that I’d be charged that much for frills, based on their prices and awful customer service, I would have taken my business elsewhere (or could have walked 2 blocks down to Duane Reade to purchase an entire roll of tape preliminarily.)
Management needs to tell these cats to keep a price list near the cash register (If UPS charged a mere 50 customers/​day 6 days/​wk, .60 cents extra, that’d total $ 9,360 scammed dollars per year) –and– to quote all ‘extras’ BEFORE charging customers, not AFTER
FedEx is further away and Away We Go Postal charges handling fees as they are merely authorized to vend FedEx/​UPS/​USPS, but service at both of the former has always been great, boxes abound, and they can offer an exact time range for deliveries so that recipients aren’t forced to remain home for an unknown number of hours. I’ll def be giving the former my monthly patronage from now on.

I recently moved from New York to San Francisco and chose UPS to ship all of my possessions across the country. I dropped them off at this UPS location.
Each box arrived in a horrific state, despite the fact that FRAGILE written across every surface – there were tears, dents, holes and the cardboard was deteriorated, as if the packages had sat out in the rain for days. Inside, carefully packed items were shattered and as I unpacked, shards of glass were falling from everything. Books were water damaged and the boxes were literally coming apart at the seams.
I spent $ 600 for my belongings to be kicked, thrown and carelessly treated. I will never trust UPS to provide quality and reliable shipping services and will never recommend them to anyone.

To put it simply, it’s about what you would expect from a UPS store. The service is mediocre and the prices are not too bad. Most of the time they deliver in the expected time zone and that’s what really matters; but to say their service is exemplary or even above average would be giving too much credit.

The staff seemed nice enough, but fair warning — if your going here to print something out, your going to have a bad time. The computers are so slow it took me almost 10 mins just to open up and print 2 15 page pdfs. Just opening up a browser took almost 5 minutes.

The only thing I ever come here for is the notary, which I need about every two weeks. When she’s in, it’s great. You don’t have to sit for a timeshare pitch like you do at a bank, they’ve got a copier on hand, and everything I need for mailing out my newly-​notarized documents.
The problem is that the employees here cannot predict or control their notary, and they will not come right out and say so until they’re confronted. I’ve been here three times in a single day, and not gotten my stamps:
1pm: «Oh, the notary will be in at 3″
3:15pm»: «She will be here by 4»
4:15pm: «Heh, you know, I’m not sure when she’ll be in»
No kidding!
It’s a mail services place. They do mail services. There aren’t very many ways to get that super-​right, or super-​wrong. But making promises you can’t keep is definitely super-​wrong in any business.

I honestly don’t get why people are hating on this store so much. I use them for everything. I am by nature, impatient and never have time. They have a notary on board, and she takes debit cards, making my Ohio medical license possible to get pretty easily. They help me send many things to Lebanon, and that’s not an easy feat, let me tell you. They’re friendly, funny and very sweet. They follow up on my shipments and always ask me if everything got in ok.
I think you just have to be friendly and nice to people yourself, and they will really go out of their way to help you out-that’s definitely true here, and it holds true in almost every aspect of life really!
Ok, lecture over-​come here, they’re really very good!

I’m really not sure what’s up with all the bad reviews on here. Despite the reviews, I rented a mailbox here so I can receive packages while I’m at work. Let me say that I’ve had a great experience with them. Not even $ 200 for 6 months for a mailbox? That’s suuper cheap compared to a few other places I checked out. It’s not a PO box so all my shipments are able to be sent here (over 10 thusfar). They do have something where you can pay per package/​by weight but I chose the mailbox because I get so many packages.
When I first went in, the staff was very friendly. Natalie (I think that’s her name) helped me out and although I didn’t have 2 forms of photo ID and a utility bill, she set up my mailbox and gave me all the information I needed to start receiving packages. The next week I went back and gave them the other documents they needed and picked up my mailbox key.
Since then, I’ve been there twice and the girl there was super nice and helpful (even offered to help me with the packages to my car). I was greeted with a smile and a hello (maybe there was someone else there when the other reviewers went).
I work 10 – 7 so I can pick up the packages before work (they’re open at 8am) or on Saturday (be mindful, they close at 5) and they’re closed Sundays. Also they say if you don’t pick up your package within 5 days, they charge you $ 5/​day extra but if you call in advance, they’re completely understanding.
Super cheap, super convenient, very friendly! I wouldn’t have posted a review but I want to get the record straight =)

I would go down the street to Away we go Postal. Much better. There is no affiliation with UPS, so you are better off going with an independent. I tried twice to get something shipped even after trying to get UPS to send something to them to help them undersand the pricing. Went down to Away we go and got it done in 5 minutes.

I cannot recommend this place. They were rude and unfriendly, and the price they quoted to me was very high. I went to another UPS Store and got a much cheaper price.
The person who helped me (I didn’t get her name) was just plain unfriendly. She did not have the size box I was requesting and insisted that she would need to use a much bigger box that they have in stock (which was of course much more expensive). Her attitude was combative, and she did not try and lay out my options for me in a way that I could understand them.
And the person who I believe was the manager, was also not helpful; she did not come over to help solve the problem at all. She only said, «He cannot tell us how to ship the item,» somewhat passive aggressively — not to me, but to the clerk, as if I was not there.
I left and drove to the UPS Store in Park Slope, where they were much nicer. They were more creative about helping me get my box shipped out too, offering to cut down a bigger box to the right size. And they managed to ship it for $ 45 less than this store quoted to me! That level of price discrepancy is just ridiculous, and to me shows that the store is indifferent at best and untrustworthy at worst.

Great service, friendly staff. Very accommodating and helpful.

I like! I had to send an important fax today and wasn’t sure where to go. I gave a Unilocal,rang UPS to confirm pricing and popped on over. I chose The UPS Store over the local copy place on 7^th ave because, I figured it was better to fax from a chain store. Damn you advertising!
The store isn’t set up nicely and it’s not fully stocked UPS flagship store but for the basics they’re friendly and they get the job done. Their fax prices are standard $ 2 for the first page and $ 1 for each additional. You get your confirmation page. Internet services with two Dell desktops and treats for the puppies.
I’m a satisfied customer.