Treasure Island Storage

Great storage facility for all your storage needs. I had an emergency move because I was renovating and had to move everything out pronto. The desk help was phenomenal! Jennifer was extremely nice and accommodating. She managed to reserve their free moving van for later that day along with a driver. The move was smooth and seamless. Their rates are fantastic as well. For friendly, helpful service and a great experience overall, I definitely recommend Treasure Island in Red Hook!

I have been a customer for a couple of years and have recently expanded to a larger unit. The price was reasonable and the process was fairly seamless! I recommend them heartily!

Updated to two stars because the new owner Guido reached out to me wanting to make things right. Granted it was 2 + years later and I have no need for storage anymore but he clearly cares and has apparently cleaned house.

Wow!
What an amazing Storage Unit company! They management is incredible, very nice and helpful and the same thing for the people sitting at the front desk! We showed up one time at 3:55 when they close at 4 and apologized to the girl that we were stuck in traffic. She let us work and get into the storage unit and this was after 4pm. So incredible, such a great staff and they have positive attitudes and are friendly when you first walk in. The elevator takes forever so beware, but the location, staff, and space is great!

I have had an art studio at TI Art Studios/​Storage for nearly 6 years and I couldn’t be happier. The location is convenient and feels safe, my space is terrific, the hallways and common areas areas are well maintained, and the people who work there have always been extremely nice and accommodating. I would highly recommend it to others (and have done so)!

Very rarely are storage companies known for their customer service, but the folks at Treasure Island Storage in Red Hook have outdone themselves. Not only do they have AMAZING specials for their units, they are by far the most affordable and spacious out of 10 other Storage Spaces I looked at in Brooklyn. Highly recommend this if you’re looking for storage space.

I’ve lived in NYC for several years and as some people may experience much like me, I’ve done a bit of moving around between weird roommates and landlords spiking the rent. This is my «go to» in between living arrangements and has been for a few simple reasons: great customer service and a no BS approach especially when I’m already so stressed about moving in the first place.
Definitely don’t need to scramble to read too many reviews and over think your storage options — just go with these guys.

The WORST. I have used several storage units over the years and this one is joke. Their hours are a joke. They claim they close at 7 but really they just lock up and leave whenever they want. I showed up at 645pm one night at they were gone. I wouldn’t give a dime to this place. The only positive is that the president of their company is very nice and returns calls when you call to complain about the horrific people that staff the location. Poor guy needs to clean house and start over. The staff ruins it for the location. There are too many storage places with 2 miles of this place to deal with them. I suggest Uhaul any day.

The prices are ok. The «climate-​control» has yet to be tested but am wary based on others’ experiences. If there’s enough folks whose things have been damaged, that’s really not doing what a storage facility is set up to do.
My move-​in experience with them was awful. Moving is hectic enough and Treasure Island doesn’t make it any better rather added to mine. One of the perks they offer is a free move-​in truck on your move-​in date. I called a few times to confirm and was assured I was in the system. But on the day of the move, I was left stranded with no truck, no call, no call-​backs to my calls to the main office, and with a team of movers I was paying hourly out of pocket for.
1.5 hours after the scheduled time, I ended up RUNNING to my local UHual to rent a truck last-​minute. They refunded the UHual rental but not the hours waiting for them, and the gas for the Uhual. They then didn’t even tell me why they didn’t refund it all until I followed up next moth. If they had taken responsibility for this, it could have been forgotten as a bad first impression… but they insist on dodging it.
Yikes, imagine if I had been a New Yorker who couldn’t drive and was relying on their move-​in truck! Be careful with their salespeople who are yes, very nice, but make mistakes left and right… and a corporate office who doesn’t cover their employee errors!
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After this posting went up, they contacted me and gave me a full refund for my move-​in costs and some extra for my trouble (and for another error they made). A staff member went to bat for me with corporate… thank you! changing the rating up to a 3. thanks for coming through.

Slightly more expensive than the alternatives, but they have drive-​up units and they’re very easy to deal with. Had good customer service moving in and out. Easy BQE and Battery Tunnel access.
Would use again for sure.

We’re in the middle of renovating part of our apartment, so we needed to get a lot of stuff out of here for a few months. We’ve had other storage here in Brooklyn and in Queens (when we lived in Astoria), and so far, Treasure Island seems pretty good comparatively. The people who work in the office were nice, and they gave us a good deal. The storage facility has motion-​sensitive lighting, decent elevators, and clean lockers. I was pretty impressed with how clean everything was, really. I mean, it’s a big old warehouse that’s been converted to other uses, but everything looked pretty fresh. Not a lot of parking, but there probably aren’t a lot of people trying to get in at once, and you can drive right up to the big doors if you have a lot to unload. I’m not sure about air conditioning; the woman told me that it doesn’t get above 70 degrees, and that they have someone who actually comes and checks it periodically, but this doesn’t really matter very much to us. Their website says there are climate-​controlled units, but they are specific units, not the whole warehouse. While we were there, the air had that heavy chill feeling like when you want into a deep basement or something, and it’s probably not too hot in the summer. We’ll see. Anyway, we’re pleased with the price and the facility, and the hours are pretty good, I thought, considering.

This place was truly amazing. Francis helped me you can tell he was concerned with getting me the best deal and he did! I recommend this place 100%

After checking the prices at various storage places in my neighborhood, I decided to go with Treasure Island. They offered me the best price and threw in some discounts. The staff was friendly, pleasant, and helpful with regards to my needs on the size of space that would work best for me size wise and financially wise. They really did everything they could to keep my monthly cost affordable.
I would highly recommend Treasure Island Storage over any of the other storage places in the neighborhood!

The place is clean and the staff is very helpful. I’ve been at a few storage places in NYC is this has been the best experience. I would definitely recommend.

Don’t waste your money:
1 — Building in poor repair, with peeling paint, dirt, evidence of leaks. Rat traps everywhere (better than no rat traps, but makes one wonder…).
2 — Have just enough air-​conditioners to claim that they are «climate controlled.» It’s a large brick building, it’s no more climate controlled than the average large brick warehouse.
3 — Frequently smelled cigarette smoke inside the building.
4 — For some reason, the area of hallway near our unit had garbage consistently. No response to complaints at front desk.
5 — Canceling the unit was unduly difficult, with an extra month charged.
There are definitely better run self-​storage options in the NYC area that will be more pleasant for you and your stuff. Unless you don’t mind rude staff and your stuff smelling funky don’t waste your money here.

BIG RIPOFF. What a nightmare. When this facility first opened the management was courteous and efficient. Now the new management and staff are incompetent and dishonest. We were one of their first customers. We rented 2 rooms, 1 with a skylight. Someone broke the skylight while working on the roof. It leaked all over our possessions and they got moldy, damaged. They were aware of the leak, but failed to contact us. We found our things ruined about 2 months later. The rooms are actually not climate controlled, either. Their idea of climate control is to keep it just above freezing in the winter and just below boiling in the summer. Our 200 year old 10 seat dining room set got wet, stained, swelled and cracked in the extreme heat and cold, completely ruined!
They said they were not liable, but would move us and give us a free month plus a discount for several months. Once we moved, they refused to honor the discount, which is in the written agreement… and are now telling us we are late in paying and will lock us out and auction off our belongings if we do not pay.
We used to see everyone pretty happy at this facility… but now it seems as if everyone is complaining. Their service desk always has a bad situation when we are there.
I just hate the way businesses are doing as little for their customers instead of their best.
If you are looking for a storage facility, I DO NOT recommend this one.
You have a ⁵⁰⁄₅₀ chance anywhere else. You have 100% chance of problems here.

This place totally FN blows. Hard. I FINALLY got all my stuff out of there and never have to pay a dime to these jerks again. I hate everything about them. And Climate Controlled? How do you explain melted beeswax? Beeswax!

So far so good. I have never used a storage unit before, and needed to put my bed into storage while I find a new apt in NYC. I chose Treasure Island because they offer the 1^st month free with no obligation to sign up for more than 1 month. It sounds too good to be true, so they better not charge me at the end of the month. The day I moved my bed in, the woman at the front desk was so friggin slow. I seriously waited for like 20 minutes while she printed out a contract for me to sign. And then had to wait even longer to move my bed in because she was helping other customers and the place was understaffed. But whatever. As long as they don’t charge my $ 99, I’m happy.

Well, we store here. It’s convenient to Cobble Hill and Carroll Gardens, clean, safe, and reasonably priced. The hours suck, but we don’t have to go there often, so that’s okay.

I have 3 storage spaces in NYC. Yes, 3. It’s a real drag. Not only that, but it’s expensive. 2 are on Staten Island (it’s cheaper), but this one is in Red Hook. It’s a newer facility. Very clean. Easy to get to. Somewhat fast elevator (compared to my other space). It’s great to have this space near park slope since it’s a bit cheaper than the locations actually within the slope area.
The staff here are very friendly and helpful. If not for the unfixed light bulb it would have gotten a 5 star rating.