US Post Office

This post office has completely turned itself around! Gone are the dirty floors, inattentive staff and long lines. The main difference seems to be the new supervisor. Ever since Mr. Grey has arrived, the place is cleaner and more efficient. When a long line forms, he would usually stand in the middle of the line and direct traffic. This eliminates any unnecessary waiting on the wrong line that can lead to hot tempers. He is engaging and very courteous. Once, when I arrived at the post office, after hours. (past 6pm) he even took my package inside to be scanned in even though the door was locked at the time. What a service! He even has a cleaning gent stand around and sweeping up after every rush. I hope he stays for the long haul because I hate to see this post office revert back to its bad old ways.

If zero stars was an option, this hell hole would get zero stars. One star is way too kind. This post office is like getting sucked into some sort of bizarro world where the postal agents are sent to die and they know it so, ya know, why even bother to pretend to care or do their job. And ‘a phone? Whats a phone? Bwahahaha, ya mean that thing we take off the hook or pretend not to hear it ring?’ If there is anyone in the federal government in charge of post offices– this one needs to be gutted I’m disgusted by the complete lack of giving a flying stamp off a rolling envelope these employees exhibit

There are few things in this world that I find that I cannot stand and will actively try to avoid. Broccoli is a big one, I don’t care for most birds, and I detest my local post office.
Before I moved into the neighborhood I had had mild success with city post office’s… this one though … WORST. POST OFFICE. EVER. And I am not exaggerating here. On any given day there will be at least 3 people working — typically two at the main counter and 1 at the package pickup window. Most times I’ve gone to pick up a package the line is out the door, meanwhile the line for stamps and sending mail will have no one in line. You’d think they’d have someone help with the package pickup line… but no. We wait and wait and wait. I find myself rushing out of work in hopes of making it home in time to get my packages so I don’t have to waste an entire morning waiting in line at the post office.
This morning the fine folks of Vanderveer outdid themselves… by not answering the phone. Here I am trying to track down a package, I’ve called 5 times since they opened at 9… it rings and rings and rings. It rings for so long that my phone assumes I’m not using it anymore and hangs up. Customer Service is no help and only suggested I call my local branch. UGH — my local branch won’t pick up the phone!
Avoid this post office if you can. If, like me, you’re stuck picking up packages from here then good luck to you… you’re going to need it.

If it were quite possible to give a review with zero stars I would have. I have never had a problem receiving packages at my dwelling. I ordered something from target on 10.19.2015 and when i got the tracking the mail man had to have lied and said that they left a notice and that the vestibule was blocked (which it never is, not to mention that was placed on the tracking at 7:35 pm, which sounds like phony behavior). It is now 11.6.2015 and I have yet to get a definite answer as to where my package is. When I called the 800 number a few days ago they scheduled a redelivery. According to the tracking on the website i see my package still hasn’t left the post office. I called the actual location and nobody answers the phone. This is very unprofessional and ridiculous. It’s a shame that you cant even receive your mail with out a problem. Not to mention this is a clear display of the left hand doesn’t know what the right hand is doing

The delivery girl stole my package and I did not put any insurance on it. Now I’m on hold with their customer service for an hour. If I catch her in the street it a wrap. In the 17 years I lived in my house I never got my packages directly from the the delivery truck. I always had to go to the post office to pick it up.

This place a GD nightmare. Staffed by angry, disgruntled, unprofessional imbeciles. All the signage is outdated/​incorrect. It allegedly opens at 8 am on a Saturday. Yes, the doors OPEN at 8. However no one is actually working. I got here at 8 and have been waiting in line for 10 mins. There’s not one person working behind the counter. Horrible. It’s the same story every single time I’ve had the misfortune of coming here. Get your stuff delivered someplace else. Sadly Unilocal won’t let me leave zero stars.

The lack of funding shows here. Dismal interior, two people working 5 possible windows with 15 people on line going out the door. Avoid the headache. Print your stamps at home or go ups if possible.

These people are so incredibly lazy and incompetent that it actually boggles the mind.
My carrier refuses to deliver heavy packages. I schedule TWO redeliveries after they refused to deliver it the first time. The second redelivery was over the phone when I spoke to the station manager, who assured me it would be delivered. F*ck me, right? They instead shipped it back to GERMANY the very next day without ever attempting a delivery.
Currently the carriers here are refusing to deliver mail to my building. It has been over a week since they stopped delivering mail. Everyone I’ve spoken to about this has been obstinate and unapologetic.
May god have mercy on you if you are forced to do business here.

I wish I can give this place zero stars but for the sake of writing this interview 1 star it is… I have been living at my new address for almost two yrs and lost 3 packages (and I don’t order online often) thx to the usps, so I made sure I went online and state plz do not leave my packages out of my mail box. If it’s too big bring it back to the post office.
Coming here seriously can ruin your day! They are so slow, under staffed, rude, and incompetent! One time I came here and someone actually sent me to another post office to pick up my package… And obviously it wasn’t there.
I’m so sick of this place but nothing will ever change. They could at least take meters off of post office blocks!

I hate the post office. I hate the line especially when all I need are stamps. Whatever happened to stamp vending machines? Get it together USA postal

Still being dicked AFTER I moved far away from this shitty P.O. months ago. Apparently they are too damn lazy to forward my mail that I paid to have forwarded. Talking about my request to forward mail is about to expire. It never began in the first place! Then lazy ass talking about I need to call the 1800 number since the main office is supposed to be forwarding the mail not Vanderveer. Liars. I’m escalating my claim with the main P.O. so that this office can be investigated. You lazy bums gon’ learn today.

This post office is the doorway to hell. It opens at 8 on Saturday right? Nope… 8:30 it is still not open. I ask a passing postal worker if they plan to open she said «I don’t work on that side» I ask can you please ask someone who does to let us know I they plan to open… She said «sure» 15 mins later, no one helps. (Is it weird that I find that answer unacceptable? I feel that the correct answer would have been «I’m not sure, I don’t work on that side, however I will walk over there to see if I can find out») They have terrible attitudes and there is ZERO customer service. Also an absolute LACK of urgency. I can not understand how or why they refuse to «do better».
I’d rather NOT get correspondence or gifts from my family than have to go here to retrieve anything.
It makes me so sad. These people have a job when too many folks can’t get employment. Id hope they’d take pride in what they do. Be the best they can be. I know dealing with people is a challenge but try to deal with the challenge in the best possible light.
Be on time and open on time. Or change your hours. Value your customers time. Think about if you were in your customers shoes.
And get a stamp machine. I mean, there SHOULD be a stamp machine in a post office
Lastly if you work here and read this review and read the bible And trust it’s words, take a look at a few verses that may help you understand the importance of a job well done.
Proverbs-10−4
Colossians-3−23

They fail at their main job — the delivery of packages. Judging from the other reviewers i’m not the only one. Plainly put the carriers are lazy. They tell you to come downstairs to get the package because they cannot be bothered to deliver to each apartment. I had one of them say he was «unable» to come up and deliver my package and then he left a notice and lied in their system claiming there was no secure place to leave the package. Disgraceful. It needs a major overhaul. There are no automated machines and don’t even try to call there because they NEVER answer the phone. My guess is they have unplugged it or the ringer is turned off. The widespread lack of work ethic here is quite sad. The people at the windows are okay but there are never enough of them. They need to shut it down, renovate the entire place and bring in a new management team to get the carriers to actually deliver packages.

The office is supposed to open at 8am on Saturdays. However they rarely do. During the last Saturday visit I was told they weren’t opening until 830a. During the week is a nightmare. Typically in the evenings when the evening rush comes in. The agents get upset at the long lines and start to rush as it gets closer to 6p. The agents aren’t very friendly or accompanying. Odd that people have jobs dealing with the general public and don’t like people. I could understand that the job may be frustrating at times but this is what they signed up for. Do better!
10÷25÷14
Visited the Post Office again. Access to boxes is advertised for 7a. Arrived at 740a and the gates were still down and people were standing outside awaiting the opening. The hours need to updated on the website if they aren’t going to adhere to the times listed. Unreal. Inconvenient.

Worst post office ever! Absolutely NO customer service skills. The people who work there obviously hate their jobs and you will hate the process. Where do I start? I order a lot of things online but I find myself constantly having to physically pick up my packages because they will say they «attempted a delivery» when I was home ALL DAY for the package. This has happened too many times to count.
One time, as I was picking up a birthday package first they said it wasn’t there I had to tell them 3 different times that it was there after I pulled up it up on my phone they eventually found it and never apologised. They act like its the consumers fault and take no responsibility for the huge inconveniences and wait times.
Its always a dreadful process smh HORRIBLE!

Two things. On their website they give the hours that they process passports. I filled out the proper paperwork for my daughter. Double check the Midwood P.O. Website. Arrive at 9:30 a.m. Wait there are signs everywhere saying you need to make an appointment! What!!! (By the way, there is no one at the passport window. No one waiting) Okay. I call to make an appointment. I am told to leave a message. I keep calling. The earliest appointment they can give me is more than a month away!!!
Second thing. I went to this branch today to get Christmas stamps. I wait for 20 minutes. No only do they not have Christmas stamps. They have no stamps. There is not sign telling people this. No one has even shouted from behind their windows to let people know. No wonder the post office going out of business.

This isn’t a horrible Post Office. Like most post offices, you need to avoid lunchtime and the 4−6pm evening rush if you want to get in and out.
It did make me a little nervous when I dropped a letter in the box outside and it was overflowing… That can be dangerous…

I must say this place isn’t that bad. Its a good a post offices get off you ask me.
Get in, get what you need (though it may take a while), and get out. I went in this place expecting to wait forever, not get what I needed, and run into a trashy joint. Instead I got the compete opposite and there was no catch… simply good service.
*cash, credit, and money orders*

WORST POST OFFICE EVER.
The employees DO NOT know how to deliver packages. This is f*&#*ing NY and they don’t know how to deliver to apartment buildings. I’ve lost count of the number of times the tracking site has said «notice left» and there was neither a ring for my apartment NOR a notice left. And then you go to the office to tell them you want to pick up your package and they ask for the notice slip WHICH THEY NEVER LEFT IN THE FIRST PLACE. And you tell them that, and all they can tell you is… «oh, well we can’t get you’re package without the notice slip». SO HOW THE HELL ARE YOU SUPPOSED TO GET IT???
Most incompetent, rude, lazy, unhelpful people I have ever encountered. Worse than the DMV or the airport.

I’ve been to a lot of post offices…
But not one this DIRTY, SMELLY, or lazy… my employee worked at snail speed and rolled her eyes at me. I’m sorry I have to mail out 30 DVD’s, it’s part of my job. I feel like I got a disease there.