US Post Office

While there’s a competition amongst NYC post offices to see who can be the worst, this one isn’t. The employees are friendly and helpful. Missing 2 stars because there are 4 windows and only 3 of them are ever staffed, no matter what time of day or how long the line is. Also, there’s no self service machine, which would alleviate the length of the line.

Went in there today for passports. I made an appointment a week ago so I went in and waited my turn to let them know I had an appointment. The place was packed btw as most post offices are so I already expected that.
The lady that attended me was very helpful. I had to sign some papers and she had to put in information and all that and make sure everything was right. It took long but I was also expecting that. Then, this lady that was waiting in line started getting agitated because I was taking «too long» like it was my fault. She kept on and on and I tried to ignore it until I couldn’t anymore so I let her know that I was in the process for passports.
Well, she basically said I was lying because they didn’t do that there and I went as far as to invite her over so she can see for herself or to just mind her business and to let me finish with mine.
Yes, this place is seriously understaffed but it’s not the employees who are the main problem. It’s the customers that go there in total ignorance without doing some research first and ruining the day for the rest of the people there.

Literally the WORST experiences I’ve ever had with the postal service. Their mail carriers must be ridiculously lazy or absentminded because I still haven’t seen a package that was ostensibly delivered three weeks ago and I have had three packages friends sent to me marked with «receptacle blocked, notice left» on the tracking when I can see other packages in the lobby of my building and there are NO notices to be seen. God help you get your packages if you live in this area, because the US Postal Service won’t

Worst post office I’ve ever been in my entire life
I’ve been waiting for a package since January 8^th, today is the 26^th and that’s the second time I’m going to this post office and have to wait half an hour in the line to leave with empty hands
The website says that my package is available for pickup since yesterday 5:32 pm
The website also says that I got a notice on Saturday morning which is the day where nobody was out because of the snowstorm, I didn’t get any slip, of course.
Now, I understand that the weather slows everything down but why telling me that they don’t have my package when the website says they have it?
Incredible lines, not enough staff, these people need to step up, especially when there’s 12 customers
waiting with the same issue as mine
RIDICULOUS

We have seen the usps vehicle pull up in front of our six unit building and just honk the horn. So, yeah. No attempt beyond that seems to be made to deliver packages. No slips are left, and between just two of us, at least half a dozen packages never reached us and are not able to be located when we go in to ask about them. My brother sent me a sweater he bought in Peru for Christmas and I want to cry because he sent it by usps and it has never arrived. It is suspicious that the packages with the best stuff are never delivered and get lost at the station. Oh, also, many letters we get that look like they might contain a check have the back torn open a little like someone is looking into them. Damn it makes me mad. Worst post office EVER! I want an investigation!

This is the worst post office out there and it’s so annoying that it’s the one that corresponds to my address. They’re either understaffed or the people they have are useless. Always a long line, you get greeted with an attitude, takes so long to pick up packages, and it’s so disgusting inside. Filthy and unorganized.
The problem start with the fact that they don’t deliver the packages, just like the other reviews say. And in my case they rarely leave a note. So I don’t even know my package is sitting at the post office until I go online to track it, after it was meant to be delivered 5 days before. I have too talked about this to the people at the post office, and they don’t give a …

I’ll start this review by saying that these folks do really have a tough job. The customers that come in here are generally not well-​informed or prepared nor are they patient. That being said, this place is still the worst.
Of course the hours are 9 – 5, so if you have any kind of normal job, you can’t make it here during the week. Saturday hours are just 8 – 1, and it’s a mad-​house. I missed Saturday so I came in on Tuesday morning. Right at opening, there was a line of 10 with only one window open. Eventually, they opened a 2^nd window but not before the line grew to 15 – 20 customers. Very slow going.
The staff seems very unmotivated and unconcerned with speed. They look for any reason not to help you. They’ll tell you to go online rather than help you track a package on-​site. And apparently, the storefront staff is supported by an even less capable delivery staff. Every missing package type of issue they blame on them, including mine.
I was in there looking for a package that was attempted to deliver to my house while I was of course at work. I had my delivery slip and my ID, which you think would be enough to get my package. Nope. The guy searched in back for 5 – 10 minutes, came back and asked me if I knew what day they left me the slip. I couldn’t remember exactly, it was about 2 weeks ago (I have a job so I can’t get to the post office during the week). He searched again and came back saying that he couldn’t find it because the postman didn’t write a date or tracking number on the slip. The package is a Christmas gift from my parents, so no I didn’t have the tracking number. I had to get to work so I left. I was already there for over a half hour so I didn’t have any more time to wait while this guy digs around in the back looking for my package which has been sitting there for days. Walked out empty-​handed. Very frustrating to say the least.
Avoid this place at all cost. I’m going to tell my folks to mail any packages to my office. Even if I have to lug a 50lb box to Brooklyn on the subway, it would still be easier than dealing with this post office. Never again.
It’s such a widespread problem that US Post Offices are awful experiences. All over the country. Why does it have to be that way? Why do we have to put up with this incompetence? What has to happen for USPS to properly staff their offices? Another bail-​out? Whatever it is, do it.

The people are very friendly and helpful however there is no drop off for packages. I waited in line for 15 minutes to drop off a pre paid package which is very inconvenient. That’s why I took off 1 star. Hopefully this post office creates a drop off section soon.

Forgot to mention, i am almost always home during the day and it happens SO often, that i am finding «we missed you» slip in my mail box, while i WAS home! They are such a lazy and not responsible workers, can’t even buzz in for an honest sake.

Yknow, every one else on Unilocal had such crappy things to say about this place I was ready for battle going in. But I gotta say, the folks who worked here were super friendly and helpful.
I waited about 7 or 8 minutes – totally reasonable in my book – to purchase a money order, which I’d not done before. The guy laughed with me as I messed up some basics (i.e. Debit card not credit card, duh) and helped me quickly. Another guy next to me was trying to resolve and issue w a damaged package, and I could tell the woman helping him was on his side, equally frustrated w the process but trying to help him assess his options and take good care of him.
Listen, it wasn’t the Plaza Hotel or anything, but I think these people are doin the best with crappy conditions. USPS clearly does not have enough staff but the employees here were attentive, cheerful, honest and made an earnest attempt to help.
I think if you go in w a good attitude and treat the staff with respect, you’ll find this place is a friendly, under resourced neighborhood service. It ain’t perfect but it gets the job done.

Abandon hope all ye who enter here.
New York post offices, man. I don’t get what the problem is but Jesus Christ they are all terrible.
The lines here range from ugh to complete hopelessness.
This is the real problem… they DO NOT DELIVER PACKAGES. I am not even exaggerating. The mail person walks around with those ‘you weren’t home, go pick up your package yourself’ slips already filled out. I work from home. I am always home. When I go to let my dog out and see the slip, it enrages me. They lie, they don’t even attempt delivery.
The first few times this happened when I was new to the hood I mentioned it to the person at the post office. She acted fake surprised and took down my address. That made no difference at all.
I assume this is because the mailmen are on foot and don’t want to carry the packages. I don’t care. THIS IS YOUR F*cking JOB. The post office is made to get my mail to me. Now I have to schlep to the post office, sit in that scream inducing line and lug my boxes home. Get them a truck.
Also, if I do get some type of large envelope or very small box, which they do deliver, they stuff it in my mail box in the most ridiculous way possible, generally ripping the packaging and rendering it impossible for me to pry it out of the mailbox. PRESS MY BUZZER. Why is this so hard?
I am getting mad just writing this. I have no idea how lying about delivering packages flies.

11÷10÷15
After tracking my package online to be delivered via 2-​Day Express USPS on the internet on Monday the 10^th of November, I gave up and checked again online Tuesday morning to see that on the USPS website stated that there was a delivery attempt at 7:49PM and a notice was left. Just to make sure I checked the mailbox, although I definitely would have seen a truck, I live on the bottom level near the entrance of the building, a buzz-​in security building, with a dog that goes ape sh_​t when someone comes in I might add. No notice was left. No attempt was made. And, this is not the first time this has happened. More like the third. I wanted this particular hoodie to wear to commemorate Veterans Day and I paid 18 dollars and change to have it delivered by Monday. I tried calling the customer service number on the USPS website and spent a ridiculous amount of time on the phone trying to find out where the package was with no success but did file a complaint. The seller finally reached the Wyckoff PO and emailed me to tell me they would hold it for me so even though I had a migraine headache I walked in the rain to the PO, waited on the usual totally absurd line to finally get to the customer service woman who’s only issue was that if I paid 18 dollars shipping from California it couldn’t have been express, that she repeated over and over again. She then got a supervisor and to make a long story short she basically didn’t want to look for the package, seemed to doubt that the seller talked to anyone there, I gave her the piece of paper with the tracking number and my case number on it since I I put in a complaint on the phone and the package showed up (what do you know?) ! I was summoned to another window and signed for it but then had to go back again for my paper to be told by the supervisor, Miss Davy, that she thew it away. I asked her to get it out of the garbage since it was my property and I needed the case number and I’m going to ask for my shipping money back. This Post Office at Wyckoff Avenue operates at below minimal level and lies about leaving notices to the public and lies about attempting delivery’s and gets away with it! The line is always incredibly long and the people that work there are rude on a regular basis. While I’m at it I would like to mention that there is one extremely overweight Postal Delivery Worker who has said inappropriate things to me on the street, who has leaned on my door buzzer even though I have asked him not to and pushed packages with his foot in the front door of the building because physically he cannot bring them in or he’s too lazy. He has also asked for «bottled» water on the very few occasions he has made to the door. You know who you are! What a great example these people are of the USPS? I want my money back.

Been going here for a couple weeks, and I’ve never had a bad experience. I sell records online domestic and international and have never had a lost/​damaged package to my client.
Just chiming in because I see a lot of negative reviews, which I have a theory about. I think when people have good experiences, they don’t say shit, but when a little thing erks you like oh my gosh she wasn’t smiling, then you feel a compulsion to get it out online.
So just balancing the scales here. I always think, «how would I act if I had to deal with with their shit?» and when I ask myself that, I think they’re doing a pretty fucking swell job and keeping my business rolling!
Shout out to Dolores!

You live in an age where you can FaceTime your friend in China while walking to work. NASA has a rover taking selfies on Mars. Yet, your life is wasted standing in line for 30 min before waiting another 20 min for someone to track down the package that was reported as «attempted delivery» but mysteriously no slip was left.
The carriers don’t do their jobs. The people working at the the office are clueless and mostly worried about your package not being their responsibility. Packages are never scanned after received, so you have no idea if the package is lost or just not checked in. It’s impossible to get a postal worker to actually pick up packages USPS promises by their «pick up» program. Leaving your packages vulnerable to theft.
I ship hundreds of dollars in packages every month and I can’t tell you the amount of time and money I’ve lost at this post office. It’s unacceptable.
The United States Postal Service suffered a net loss of $ 1.5 billion last quarter. If they were held accountable, like a regular business, we wouldn’t be expected to just «deal» with their mismanagement and maybe they could make a profit. They are, after all, charging me $ 10 to ship a small one pound box to Arizona.
Please call the customer service line at the corporate USPS and complain. It’s the only way this will ever change.
USPS Complaints– 1−800−275−8777

The staff member was incredible rude! She barked at me and angrily complained when I didn’t shut the window completely. Acted impatient and used her phone during our transaction!
They have it set up like a prison, with plexiglass between the customer and the employee. You have to put your package in a little holding area. They also keep their supplies locked up behind the counter.
This redeems itself a tiny bit by the nice customer there who told me where to get packaging tape and let me get back in line at the same spot.

If 2 stars is «I’ve experienced better», I have to give this post office 3 stars (at least for NYC post offices). The hours suck, the staff is grumpy, what else is new. Sometimes they are nice.
PRO TIPS:
— Go before 11:00am on Saturdays — SERIOUSLY. The line gets long after idiots wake up late and it’s worth avoiding.
— There is a package pick-​up window to the left of the main line — if you have a pink slip and this window is open, GO HERE, it’s faster.
— Keep your headphones out, sometimes if the package pick-​up is closed and the main line gets long, a manager will pop their head out the employee door and offer to get packages for those with slips.
— Bring your Kindle.

This post office can see the length of the lines at very certain times. I can’t understand WHY they wouldn’t double up for an hour & move it along.
Then, instead of having line out the door for 3 hours in the afternoons they could bring that to half. Have happy customers & get twice the work done.
I understand the employee situation they claim. But the price of stamps gets higher & higher while I don’t see the mail moving faster, lines lowered or customer service improving. And while I understand about gas prices, I’ve never seen that stamp price lower when gas goes cheap…
Must say I have gotten good service at the window when I ask for my sons military boxes. I will be looking into the Westbury Long Island PO branch who hold my mother there are no such boxes made by the post office… Funny, I get them all the time at Wyckoff branch. Plan to bring one their to show them they do make them, so please request them.

I know. It’s pointless to give a post office a bad Unilocal review. What are you going to do? Read the review and go to Sent! or something? Honestly, it’s worth the time and money to do so. This is the worst post office I’ve ever dealt with. There is one very nice older man who works there who is efficient and professional. Everyone else here has a chip on their shoulder and clearly hate their job.
An hour waiting is expected. We all get that. But an hour wait to be treated like shit? Why? Why do these people with ridiculously bad attitudes keep their jobs?

BELIEVE ALL THE HORRIBLE THINGS YOU READ HERE!
I’ve lost several packages due to their incompetence. Just disappeared. Online it said ‘notice left,’ but there was no notice, and the package was not at the post office. The worst part is I was home all day waiting for the package, and they never even rang my doorbell! Unbelievable. And of course, there was 0 resolution.
When it’s not busy (which it usually is) the staff working behind the desk is helpful enough, but it still doesn’t make up for their 0 star mail delivery.
As a result I have to mail all my packages to a family member’s house. It’s a huge hassle, but it sure beats inexplicable disappearances.
AVOID AT ALL COSTS!

I wish I could give this place ZERO STARS. Almost an hour waiting in line to pick up a package that said «delivered» on the tracking info. Then I was locked inside the post office at 1 pm — FOR TWENTY MINUTES — when they closed this Saturday!!! The staff is extremely rude and condescending and I don’t appreciate this.
It’s also incredibly filthy. Absolutely DISGUSTING. FedEx please take over in Bushwick/​Wyckoff Heights!