Verizon

I went in to purchase a new phone and spoke with Eric, who was super helpful. He went above and beyond!

RUN!!! Do not go to this location! Misinformation and employees not trained properly. Wasted HOURS here and still dealing with situation they created via customer service call center. One star only because I had to. It’s the most convenient location, but never again.

Unfortunately, after struggling to make it there for service to one of my devices on Christmas Eve, to my shock the gate was pulled down; although employees were in the store. They indicated they were closed — before 6pm Christmas eve! The rest of the mall was teeming with people — lines were formed outside of stores so as to organize entrance and purchasing.
I’m quite surprised at Verizon!

Worst, most unprofessional staff I’ve ever seen. Jamal was the one standout. He did a great job. Dana was especially terrible. She likes to put her hand in your face when she disagrees with you. It’s fun. Come here if you want to waste your afternoon.

When i come into a store id like one on one service. Theres 4 reps all standing together and they look very bored. I don’t have much to say about this location! I won’t ever try to add a line with them again!

I hate this particular Verizon store. The customer service is atrocious and I always leave frustrated and without my problem anywhere close to being solved.

I can count six employees who aren’t customer focused. It’s a shame Verizon is paying these people. Avoid this place, you’ll get further calling customer service.

I am really shocked by the negative reviews for this store. I have been coming here since the mall opened and I have only gotten great service. The staff is really well-​trained and always spends as much time with me as I need, which is a lot, since I can be really dumb about how to use my phone. They are also very personable and pleasant.

HORRIBLE experience. They were rude, would not listen and gave me conflicting information from what I had from other Verizon sources. I will never go back to this location and am ending my contract with Verizon. I have never seen such horrible customer service.

My roommate and I moved to an apartment in Williamsburg and signed up for high speed internet with Verizon Wireless. To say the least, the service is horrible. It’s been about a month since we signed up, and we have probably had internet for a total of FOUR DAYS. It works for a day after the technician comes, and then all of the sudden stops working altogether. This has happened two or three times already. The customer service over the phone is also unhelpful and impolite. I wouldn’t reccomend Verizon internet to anyone in the area.

I came here to get new phones with my partner. We already knew what we wanted and how much we wanted to pay. We talked with a really nice, knowledgable sales person who didn’t push us to get more coverage or add ons to our plan.
I was really happy with the girl who helped is out, however, our visit took nearly half the day. The employees seemed disorganized and under poor management. I was expecting the visit to be quicker, given that we knew exactly what we wanted and knew the phones were in stock. (We ordered ahead of time online and picked up in store).
It seemed there were glitches in ringing us up and charging the correct price. I would have expected this process to be smoother and simpler.

This will be the last in a long line of unpleasant experiences here. While I set my expectations for verizon customer service very low after 10 years as a wireless and small business customer, they always manage to outdo themselves. Long review ahead, sorry!
I ordered a phone online for my husband for father’s day and arranged for in store pickup. Arrive to no other customers ahead of us, and the gentleman who approached us was polite and friendly. After they asked me if I was sure I arranged to pick it up there for 15 minutes they managed to find our order. we informed them we had a limited window for running errands as we were toting around a tiny baby but the sales pitch continued. Then came the next round of computer issues, which I won’t bother getting into. The nice gentleman that was helping us was brand new and clearly having issues processing our order. At this point we were already an hour in. Several other unhelpful employees, including managers came over, and should have helped him finish, but couldn’t have been bothered.
After another forty minutes our daughter was getting hungry, so I had to feed her. This did not go over well with the employees, even though I was covered up with a shirt (not that I had to be.) Every employee in the store was staring at me, shaking their heads and scowling. One actually made an audible scoff of disgust. Verizon should familiarize their employees with the numerous state and federal laws that state that a mom can breastfeed absolutely anywhere they’re allowed to be.
I’m not self conscious about feeding my daughter, but I can only imagine how potentially damaging this kind of discrimination could be to a new mom struggling with breastfeeding. I was annoyed enough about wasting two hours of my life, but this really took it to another level.
An employee at this store named Jason called to ask about my experience and was apologetic, but this still a completely unacceptable experience for anyone to have.

worst experience I’ve ever had at a Verizon Wireless store. I lost my phone and went in to see what I could do about getting a new phone. I tried asking one of the helpful poeple at the front door. I was asked if I had insurance and since I do they walked me over to a phone and told me to call in a claim. Funny enough I had just asked if I could to talk to someone to see where I was in my account to see if I could do my upgrade. After calling in the claim and finding out it would be $ 160 I hung up. Once again I asked if I could speak to someone. They put my name on a wait, I was number 5. I wondered around the store watched as 4 employees stood by the door with their little handy pads to put people names down for a wait. I waited, and waited saw a little computer so that I could check on the status of my account on my own. I checked it found out when I could upgrade, told them to take me off the list since they couldn’t help me. Walked across the street to the Viva Movil which is also a Verizon store and was helped out as soon as I walked in. Got a new iphone 4S in my hand and a lower phone bill. Wow what a difference walking across the street can do.
Avoid this store and go across the street it will be worth it

This is the most ratchet Verizon store I’ve ever been to. The McDonald’s upstairs had better customer service, and their bathrooms were equivalent to the cleanliness of the Verizon store and the Verizon employees’ mouths.
I stood and got lied to for over two hours at this location just to get a SIM card. I am ending my 25-​year relationship with Verizon Wireless because of the treatment I received at this location. The treatment I received here is absolutely inexcusable.

Absolutely TERRRIBLE!!!
Never go Here, I sat there for 45 min while 2 women spoke to each other and wouldn’t even ask if I needed assitance. My name was on the screen so long and NO ONE was in the store. I spoke with Lawrence after awhile he said he would call me to see what discounts I could receive and he never called me. I walked into verizon a week later, none of them wanted to help me.
I call verizon, awful service as well. TERRIBLE company.
They treat their customers like shit. They really do. They charged me $ 472 for a phone bill a day earlier then when it was supposed to come out and I called verizon they said they couldn’t do anything about it. I have been a customer for 13 years, I have 8 devices with them and they treat me like this. I spoke to a supervisor on the phone he said, If I’m willing to upgrade the phones for a year then I would get $ 60 off… THATS THE BEST YOU COULD DO???
Terrible customer service, verizon has, they think just because they run all of the country they can treat their customers like this. Awful, I am dropping them and am going to T-​Mobile. Better customer service over there anyway.
This location definitely is awful.

I think they base their customer service model on Applebee’s that is upstairs from them.
Entered the store, chased around 2 different employees trying to get help. nope too busy
finally after about 15 minutes an employee came to me to sign me in (thank you). But you have to sign in and wait «at least 60 minutes» to be seen.
When I told him I ordered everything on line — he looked bewildered
and then told me — «well look at all of the people here already»
there were customers all over sitting on the floor, looking like they wanted to kill themselves it was really depressing.
all of the employees were extremely busy doing absolutely nothing — texting chatting and swatting away annoying customers.
still have to pick up my phones but the walking dead look in everyone’s eyes made me walk out

Apparently the only internet service available to me is Verizon DSL, for which I have the pleasure of paying $ 40 for unreliable internet slower than what you could get living above a Starbucks and stealing theirs. I guess maybe I need to move to a building with Fios, or just rely on using my phone for internet, because my AT&T 4G is approximately twice as fast and reliable. Thanks Verizon.

Read the Unilocal reviews prior to my visit and came here expecting a total nightmare.
Happy to say that wasn’t the case.
Yes, it was a pain in the ass having to sign in and I did have to wait (about 15 minutes) but my service rep LaToya was very friendly, patient, and knew what she was doing.
My advice to other Unilocalers would be to try to come here when you’re not in a hurry. It’s a bit of an involved process and not a quick in-​and-​out kind of place.

It’s like she’s moving in slow motion and has never seen a phone before. She just deleted my backup numbers and told me sometimes the backup just doesn’t work. I’m slowly losing my mind… at least I didn’t get a two year contract so am not tethered to these clowns, but feeling buyer remorse before leaving the store is pretty insane. Maybe work on the eye contact, folks. This is a lot of money on not much. Sigh.
The one good thing is they have this mini iPad thing in the store so I can post this review.

I can’t in good faith give this store more than 2-​stars. I have spent at least 4 hours in this store alone getting service and I am sick of the run around I always seem to get on service, equipment, and my phone plan.
I was in this store the last time about a week ago activating a replacement phone and, as Verizon had not sent me a replacement battery with this phone (due to issues the previous battery was in the mail on its way to corporate Verizon to be determined if it was the cause of the telephone problems that I had been having), I had to get a battery in the store — which meant getting the extended battery because the store did not carry a regular battery. And this meant I had to pay the approximately ~$ 60 for the battery myself and expect a refund/​credit to my account.
Now, this happened sometime between ³⁄₅ — 3÷7÷11. It is now ³⁄₁₄. No credit to either my credit card or to my Verizon account has appeared.
So, I spent over 2 hours on the phone today with this particular location trying to sort out what is going on. After being on hold for over 30 minutes at one point, I had to call back.
I have been told that they will be calling me back tomorrow to resolve the issue, I am not exactly holding my breath, I have had nothing but phone issues since March 2010.