Verrazano Carpet

Facts:
— purchased voucher for sofa cleaning from Verrazano Carpet via Amazon Local, for about 19 $, on March 29^th, 2014;
— called to fix appointment and was given appointment: end of May 2014 (today);
— got a timely call this morning, anticipating they were getting to my place, confirmed address;
— about an hour later, guy entered my apt with absolutely nothing for cleaning my sofa, just a notebook in his hands;
— as soon as he entered the apt stated it was impossible to do the job, ’cause steam cleaning my sofa was going to damage it: my cotton would have lost color and had other damages (note: my sofa is a very standard cotton sofa, no leather, no strange fabrics. with little spots in a specific corner I wanted to get cleaned, overall definitely not particularly dirty);
— the guy also immediately proposed me to pay 240 (two hundred and forty) dollars for the «shampoo cleaning» instead;
— I emphasized this was «about 12 times the value of the deal I had bought: not exactly comparable»: was explained my payment was going to be deducted by the 240 I was going to pay to get the job done;
— I asked again — stressing «also for respect of our respective time» — if I had got it right, that he was offering me something 12 times more expensive than what he (i.e. Verrazano Carpet) had previously accepted to perform and got paid for: he repeated the damaged cotton story, confirmed his 240 $ offers, added that his time was going to be paid anyway. and I could also ask for my money to be refunded;
— I told him I was grateful for his visit and opened the door so as to let him go.
Overall, I immediately had the very strong sense there has never been any intention to perform the job marketed and sold me through the Amazon Local website: maybe Verrazano Carpet is showing a service/​product, just for sending someone in and then try to «upsell» some 10 more expensive services?
…This happens in 2014, in NYC? Thought you should be aware of this happening with this «supplier».
Note: already called Amazon Local, that very correctly — as usual — promised a refunding within 3 days and promised to ensure Verrazano Carpet is aware of all this happening.

I bought a voucher to have Verrazano Carpet come clean my sofa back on April 1, 2014. Their first appointment available was not until Monday, May 12, 2014 between 5−8pm. Fine, I booked it. I rearranged my schedule for the day and was looking forward to having them out and clean the sofa. Around 5:40pm, I realized I never got a confirmation or anything so I called the company. The man that picked up the phone SWORE to me that someone called to reschedule (but that really never happened). He told me he could reschedule me again for the end of May. Oh, I’m sorry, I already waited for what seems like forever, I’m not waiting again for a no show. When I told him I wanted a full refund he told me god bless and HUNG UP THE PHONE!!!
When I called back, I told him it’s rude to hang up on customers and he didn’t seem to care at all. He told me to find another company to come clean my couch. YES SIR, I WILL.
I should have read the reviews before I laid out the money. These people are not professional and UNRELIABLE!

I scheduled a sofa cleaning and had to book it 4 weeks out. They never came or called, so the next day I called and they said they didn’t have my information or an appointment down for me. The associate was not helpful or apologetic. She scheduled me another 4 weeks out.
At this point I have waited 2 months to have my sofa cleaned. I guess you get what you pay for, so don’t waste your time with this Amazon Local deal.
The sad thing is I wouldn’t have come to Unilocal to write a negative review if they had in the slightest bit been apologetic or helpful.

Great people, very professional, fast service and the price was right!
They came to my house on time to install the carpet, they did such a great job and so fast. We had a heavy computer desk in the middle of the room and they had no problem moving it and just working around it. I will definitely use them again.