Wilen Daniel, MD

Horrible horrible HORRIBLE!!! The WORST doctor I have ever had. I had a simple ortho knee surgery 6 months ago…
I developed a skin infection that was burning hot to the touch. My PT would not even come near my knee, and advised I go to the emergency room. As my PT was concerned about the skin rash, she called Dr. Wilen and left a msg telling him about the infection and that she recommended I go to the ER if he was not available. He promptly called her back and told her in as so many words «who are you to tell her to go to the ER? I am sure she is fine, but tell her to come to me» When I went to his office, he was distant and uncaring. Told me it wasn’t that bad and not to be alarmed.
I still have significant swelling in my knee. After a steroid pack treatment, a steroid shot and a brace, I still have major difficulty walking.
I was in bed for two days with ice packs and chewing ibuprofen like candy. I called his office and told them I needed to come in today because something happened when I simply crossed my leg. I was bed ridden for two days. I was told «sorry we are too busy… come back Saturday.» I don’t think so!!!
I requested my medical records to go to another doctor. They want to charge me $ 40. I wouldn’t bring my dog there. Staff is also nasty and unprofessional. Do you and your body part a favor — go to someone, ANYONE else but him!!!

I visited Dr. Wilen in April 2014 to get a new prescription for shoe inserts, the ones I currently had were prescribed about 10 years ago and I was ready for an update. That said I received a bill for the deductible on 10/​19/​2015. You read that right — 18 months later. I took me 10 days of calling and leaving messages to get through to the Account Manager, Wendy Wilen — who I assume is a wife or relative of the Dr.‘s. My insurance company had refused the claim by July 2014 — I confirmed this with my insurance. So again Dr. Wilen’s office took 16 months in getting me my bill and was 100% unapologetic about it. When I asked why it took 16 months Wendy became defensive instead apologetic and said that I should have received and EOB — which is true — but as we all know an EOB is NOT A BILL as it says everywhere on the paper. And then she also had the audacity to ask me «why does it matter that it took us from July 2014 until October 2015 to send the bill.» Are you kidding me? First of all — alot can happen in 16 months such as a move (and mail forwarding no longer happens anymore after 16 months so in this case this would have affected my credit when it was forwarded to creditors). For me I changed jobs and insurance companies and closed my HSA from my employer which ALL would have paid this bill up until Dec. 2015. So instead of even a simple apology which can go a very long way I received defensive tactics, blame re-​allocation onto me the patient and complete shedding of responsibility. There are so many podiatrists in this city why bother with one that give you ZERO customer service. Don’t waste your time, energy, breathe, or phone call. Wendy Wilen is working in the service industry but gives no service at all — not even a return phone call to voicemail left on her line. How can you operate a business like this in today’s competitive climate (it’s not that they have great prices). Let’s work today by boycotting and hoping they go our of business or change their ways. They could start by firing Wendy or at the very least require she take customer satisfaction training and respond to negative feedback once a day in constructive ways that supports the customer not her agenda of negligence.

Great Doctor i feel a lot better highly recommend. Office staff is very nice and polite

DO NOT COME HERE. Dr. Wilen has the worst bedside manner I have ever seen. He’s rude, condescending, and arrogant. He had no interest in actually hearing what I had to say about how I was feeling, he constantly interrupted me, and at one point just said «do you want a shot?» He clearly had not even looked at my chart or my MRI report before speaking with me. When I told him my goal was to get 100% better he just shook his head and said «just because that’s your goal it doesn’t mean your back will do that.» While I understand that, for him to say that without even asking me about where my pain is, or even bothering to look at my history or talk to me about it is in my opinion unacceptable.
This was during the 5^th appointment at his office for lower back problems, and the first time I ever met Dr. Wilen. I made the appointment only to get a note describing my condition so that I could ask my employer to give me an office chair with lumbar support. At reception while waiting for the note on my way out, I was visibly upset and so the nice lady at reception went to get Dr. Wilen. He came into the waiting area visibly annoyed. He aggressively asked me why I was upset and said «after I spent all that time talking to you??» He looked furious. I explained that he hadn’t even bothered to look at my MRI report. He replied «I looked at it the last time you were here», to which I responded «I’ve never even met you before.» He angrily said «I told you you have herniated discs!!», to which I replied «No, I told YOU that.»
I told him I wouldn’t be back. I finally got my note, and looked at it after I left. It read «patient needs a wheel chair with lumbar support due to multiple herniated discs.» Clearly it was supposed to say office chair.
Please do not go here. You deserve better.

If you want to come and waste your money he is the person for you. I was in a car accident that damaged my back. My physical therapist recommended him. So I went and made an appointment the first appointment took around 20 minutes after that every single appoint would be like 5 minutes 4 of those i would be waiting for him in the room. Basically he just filled paperwork and that’s it. He didn’t even seemed to be happy about me asking questions. To make things worst i only saw the real doctor for like 2 times other days I would see his assistants. When I saw the insurance bills they each appointment was on the 200s range. I am military so once in one of my appointments i asked him to fill a profile for me to show my unit and he charged me a lot of money to fill out the form that didn’t even require more than 4 sentences. After my treatment was finished i went and asked if he could make a letter so I could join the military again and they wanted 300 for the appointment plus whatever he wanted to charge me for the letter. Basically he doesn’t care about you as a patient or person he only cares about you paying a lot of money for a service that you don’t really get. I would never recommend this clinic to my friends but I would be more than happy to recommend it to someone I really hate. Hopefully that gives an idea of how bad they treat people here. The only nice ones are the people at the front desk, besides that… Yeah

The best staff here are the ladies at the front desk. I had a decent experience my first visit to Dr. Wilen, I was in and out and referred for an MRI which happened quickly, results came back very quickly too. Today I went to receive a follow up after MRI and was surprised to hear Dr. Wilen wouldn’t be there (he is only in every other Saturday) instead I was seen by the physician assistant Frank Parato. This guy was such a tool. He came in exam room, didn’t even look at me, or ask me how I’m feeling. Didn’t ask about pain, didn’t ask who lady with me was (my mother who is a PT came to visit). He told me I have a herniated disc, then treated me like a moron while explaining what that means. He then proceeded to tell me I need a «weight loss regiment.» I’ve just lost 20lbs and am not morbidly obese. He also told me to «lay off the cookies, cakes, and candy» (none of which I eat). I was so offended by this assistants bedside manner. He never asked about my history with this problem either (which I’ve had for five years, at all different weights) or my family history (my mother has same problem with her disc). Then he prescribed me a 5mg flexor. I told him if been taking a 10mg one and that was barely working, yet he wouldn’t up the dosage. No instructions for medication other then «don’t drive or operate a chainsaw.» This office operates a lot like a factory, I will go for my physical therapy and if I have further problems will be going to see a different doctor, maybe a doctor that introduces himself to me when he walks in the room and makes eye contact.

This was the worst medical office policy experience in my life. First of all they only accept cash for co-​pay, I have never heard of this before. I just call for a CD copy of my xray for another DR… they want $ 25.00. The CD’s only cost less the $ 1.00. By the way it took me 4 phone calls to get the to talk or return my calls.

Would totally recommend this place to anyone the staff and doctors are very friendly.