Geek Squad

My Dell Inspiron 2-​in-​1 was not responding to charging or turning on at all, so I took my laptop to my local Best Buy. After which, it was shipped to the Brooks, KY location. They quickly (within two days) discovered that the battery was the culprit, so they changed it out. A few days later, they put it on the UPS truck and sent it back to me! No data was lost, and my computer was working perfectly fine. No regrets in purchasing the Geeksquad protection from this user!

It’s a long story that I don’t know you’d want to hear. Bottom line is I don’t recommend this service at all due to the extremely poor lack of service and communications the service had. After 5 weeks of ridiculously inconsistent status, they decided they couldn’t fix my machine and still charged me the $ 35 for the estimate.

My Toshiba laptop is under warranty, two of the three USB ports stopped working. My local Best Buy shipped it to Brooks, KY because they do the warranty work. It had been at Geek Squad Kentucky for 31 days. Parts have been ordered and installed 10 times. It still is not fixed and no one can tell me when it will be fixed and returned to me. They have replaced my hard drive, mother board and usb ports and I don’t have a clue what else they have done to it or why. If I had know my other option was to send it to Toshiba I would have done that. Best Buy will not give me an exchange even if I buy a more expensive laptop. They are unwilling to do anything for me other than to say they are sorry I don’t have a laptop for over a month.

This review is on Geek Squad service where my laptop was shipped to, not on the Geek Squad staff at my local Best Buy store where I dropped off and picked up my laptop.
Geek Squad gets a 1-​star because their service is subpar. I dropped off my laptop at a local Best Buy here in Southern California because my laptop was making a loud buzzing sound. It took Geek Squad 14 days for someone called me to tell me that I need a new hard drive, something for the screen, and about 5 other items. When I inquired what the issue was and why I needed to have all these new parts, the person said she had no idea, she was just calling me to tell me that they’re working on my laptop. Since everything was covered under warranty, and since I couldn’t get any real information from the rep, I simply said OK. About 5 days later, another rep called me and told me that since they gave me a new hard drive, he wanted to know if I want Geek Squad to recover what’s on my old hard drive. This rep sounded a bit more technical, so I asked him if he knew what the issue was with my laptop and why I needed all these new parts. Again, this rep knew nothing. When I asked what OS I was getting on the new hard drive, he didn’t know either. He basically told me the only reason why he called was to see if I wanted them to recover the data on my old hard drive. (I had backed up all my data, so no, I didn’t need them to recover any data.)
Wow, talk about a company that is completely disjointed. Each person only knows what s/​he is supposed to do and nothing else. This customer service is completely subpar. Haven’t they heard of single-​point-​of-​contact to the customers? Or, don’t they have at least a ticking system where they can look up the answers to my questions?
Now that my warranty has expired, I will not be using Geek Squad anymore.

Update to my previous review: The local Geek Squad crew corrected what the national headquarters screwed up. If we ever use Geek Squad in the future I will make sure our products would get shipped off to the black hole that is the corporate headquarters.
This review is for the Geek Squad company and not directed toward any particular store. Our computer was under warranty and we paid for an additional warranty. The hinge on the unit disintegrated and we took the computer in for repairs. We should have pulled the hard drive first. Now we are told that the only way we can get our data back is to pay up to nearly $ 500 for the transfer. The computer is in Kentucky and they will not ship the unit back unless we 1) pay for the data transfer 2) void all warranty. This is not acceptable.
Do not ever use this service!

Beware!
Had my MacBook shipped in here to the service center for Dvd drive not reading disks. All was good until I got my MacBook back. I called before it was in and they said the hard drive, superdrive, ac adapter and top case was repaired after their «diagnostics». Well when i got it back there was a HUGE yellow stain on my macbook! They didnt replace the top case cause my sticker was still on their!!!
I had to RE SEND it back in :0
NEVER BUY ANY EXTENDED WARRANTY FROM BEST BUY EVER!
Spend the extra money on the manufavcturers youll be glad you did.
Also i asked for the number to the service center. They wouldnt give that to me. I asked for an email… Woudlnt give that to me eitheir